Question 1

A control chart graphs

Accepted Answer

A) actual process results relative to a range of acceptable variation. 
B) expected process results relative to upper and lower control limits. 
C) actual process results relative to value-added and non-value-added activities. 
D) the cost of process malfunctions relative to the cost of reducing process variations. 
A) actual process results relative to a range of acceptable variation. 
B) expected process results relative to upper and lower control limits. 
C) actual process results relative to value-added and non-value-added activities. 
D) the cost of process malfunctions relative to the cost of reducing process variations.

Question 2

A total quality system should place an emphasis on prevention and continuous improvement.

Accepted Answer

A) True 
 B)False

Question 3

ISO 9000 registration is required for regulated products sold in the European Union.

Accepted Answer

A) True 
 B)False

Question 4

Costs that preclude product defects resulting from flaws in processing are referred to as ______________________________.

Accepted Answer

The answer of Costs that preclude product defects resulting from...

Question 5

Business Solutions Corporation Business Solutions Corporation is a manufacturer of a versatile statistical calculator.The following information is a summary of defective and returned units for the previous year.
  Refer to Business Solutions Corporation.The profit lost by selling defective units not reworked is

Accepted Answer

A) $25,000. 
B) $15,000. 
C) $18,750. 
D) $3,750. 
A) $25,000. 
B) $15,000. 
C) $18,750. 
D) $3,750.

Question 6

Benchmarking does which of the following activities relative to a "best-in-class" (BIC)company?

Accepted Answer

A) yes yes yes 
B) yes no no 
C) no no yes 
D) yes no yes 
A) yes yes yes 
B) yes no no 
C) no no yes 
D) yes no yes

Question 7

Recalls are fairly common events for automobile manufacturers.The costs of recalling and repairing a car create

Accepted Answer

A) yes yes no 
B) yes yes yes 
C) no yes no 
D) yes no yes 
A) yes yes no 
B) yes yes yes 
C) no yes no 
D) yes no yes

Question 8

The process of investigating,comparing,and evaluating a company's products or services against those of other companies is referred to as ____________________.

Accepted Answer

The answer of The process of investigating,comparing,and evaluating a company's...

Question 9

Control charts are appropriate devices in

Accepted Answer

A) total quality control. 
B) statistical process control. 
C) total quality management. 
D) all of the above. 
A) total quality control. 
B) statistical process control. 
C) total quality management. 
D) all of the above.

Question 10

Money spent on employee training is a

Accepted Answer

A) prevention cost. 
B) appraisal cost. 
C) empowerment cost. 
D) Pareto cost. 
A) prevention cost. 
B) appraisal cost. 
C) empowerment cost. 
D) Pareto cost.

Question 11

Which of the following are undesirable from a consumer perspective but are frequently needed?

Accepted Answer

A) value-neutral activities 
B) value-added activities 
C) non-value-added activities 
D) none of the above 
A) value-neutral activities 
B) value-added activities 
C) non-value-added activities 
D) none of the above

Question 12

The number of product defects discovered by consumers is what kind of performance indicator?

Accepted Answer

A) yes no no yes 
B) no yes no yes. 
C) no yes yes no 
D) yes no no yes, 
A) yes no no yes 
B) no yes no yes. 
C) no yes yes no 
D) yes no no yes,

Question 13

Total quality management requires that an organization analyze the costs and benefits of each of its customer segments.

Accepted Answer

A) True 
 B)False

Question 14

Reworking a product is an internal failure cost.

Accepted Answer

A) True 
 B)False

Question 15

Benchmarking allows a company to

Accepted Answer

A) identify its strengths and weaknesses. 
B) imitate those ideas that are readily transferable. 
C) improve on methods in use by others. 
D) all of the above. 
A) identify its strengths and weaknesses. 
B) imitate those ideas that are readily transferable. 
C) improve on methods in use by others. 
D) all of the above.

Question 16

Reworking a product is an appraisal cost.

Accepted Answer

A) True 
 B)False

Question 17

What are the four tenets of total quality management (TQM)?

Accepted Answer

The answer of What are the four tenets of total...

Question 18

Greensboro Corporation
Greensboro Corporation is a manufacturer of electronic blood pressure monitors for
home use.The following is a summary of quality costs for the first year of operations.
   Refer to Greensboro Corporation.Compute the cost of processing customer returns.

Accepted Answer

W = (D_r)(w)

Question 19

The ISO 9000 standards

Accepted Answer

A) indicate which companies' products are better than those of competitors. 
B) allow management to decide how to meet the standards for quality assurance. 
C) include specific directives about product design,material procurement,and environmental responsibilities. 
D) compose a program of quality assurance under which companies are registered by the International Organizational for Standardization. 
A) indicate which companies' products are better than those of competitors. 
B) allow management to decide how to meet the standards for quality assurance. 
C) include specific directives about product design,material procurement,and environmental responsibilities. 
D) compose a program of quality assurance under which companies are registered by the International Organizational for Standardization.

Question 20

Which of the following is the first element of knowledge needed by a company wanting to pursue total quality management?

Accepted Answer

A) what the company's customers want 
B) who the company's customers are 
C) how the company's processes are designed 
D) what the components of the company's product are 
A) what the company's customers want 
B) who the company's customers are 
C) how the company's processes are designed 
D) what the components of the company's product are

A control chart graphs

A total quality system should place an emphasis on prevention and continuous improvement.

ISO 9000 registration is required for regulated products sold in the European Union.

Costs that preclude product defects resulting from flaws in processing are referred to as ______________________________.

Benchmarking does which of the following activities relative to a "best-in-class" (BIC)company?

Recalls are fairly common events for automobile manufacturers.The costs of recalling and repairing a car create

The process of investigating,comparing,and evaluating a company's products or services against those of other companies is referred to as ____________________.

Control charts are appropriate devices in

Money spent on employee training is a

Which of the following are undesirable from a consumer perspective but are frequently needed?

The number of product defects discovered by consumers is what kind of performance indicator?

Total quality management requires that an organization analyze the costs and benefits of each of its customer segments.

Reworking a product is an internal failure cost.

Benchmarking allows a company to

Reworking a product is an appraisal cost.

What are the four tenets of total quality management (TQM)?

Greensboro Corporation Greensboro Corporation is a manufacturer of electronic blood pressure monitors for home use.The following is a summary of quality costs for the first year of operations. Refer to Greensboro Corporation.Compute the cost of processing customer returns.

The ISO 9000 standards

Which of the following is the first element of knowledge needed by a company wanting to pursue total quality management?

Introduction to Cost Accounting

Cost Terminology and Cost Behaviors

Predetermined Overhead Rates, flexible Budgets, and Absorptionvariable Costing

Activity-Based Management and Activity-Based Costing

Job Order Costing

Process Costing

Standard Costing and Variance Analysis

The Master Budget

Break-Even Point and Cost-Volume-Profit Analysis

Relevant Information for Decision Making

Allocation of Joint Costs and Accounting for By-Products

Introduction to Cost Management Systems

Responsibility Accounting, support Department Allocations, and Transfer Pricing

Performance Measurement, balanced Scorecards, and Performance Rewards

Capital Budgeting

Managing Costs and Uncertainty

Inventory and Production Management

Emerging Management Practices

Filters

Exam 17: Implementing Quality Concepts

A control chart graphs

A total quality system should place an emphasis on prevention and continuous improvement.

ISO 9000 registration is required for regulated products sold in the European Union.

Costs that preclude product defects resulting from flaws in processing are referred to as ______________________________.

Benchmarking does which of the following activities relative to a "best-in-class" (BIC)company?

Recalls are fairly common events for automobile manufacturers.The costs of recalling and repairing a car create

The process of investigating,comparing,and evaluating a company's products or services against those of other companies is referred to as ____________________.

Control charts are appropriate devices in

Money spent on employee training is a

Which of the following are undesirable from a consumer perspective but are frequently needed?

The number of product defects discovered by consumers is what kind of performance indicator?

Total quality management requires that an organization analyze the costs and benefits of each of its customer segments.

Reworking a product is an internal failure cost.

Benchmarking allows a company to

Reworking a product is an appraisal cost.

What are the four tenets of total quality management (TQM)?

Greensboro Corporation Greensboro Corporation is a manufacturer of electronic blood pressure monitors for home use.The following is a summary of quality costs for the first year of operations. Refer to Greensboro Corporation.Compute the cost of processing customer returns.

The ISO 9000 standards

Which of the following is the first element of knowledge needed by a company wanting to pursue total quality management?

Introduction to Cost Accounting

Cost Terminology and Cost Behaviors

Predetermined Overhead Rates, flexible Budgets, and Absorptionvariable Costing

Activity-Based Management and Activity-Based Costing

Job Order Costing

Process Costing

Standard Costing and Variance Analysis

The Master Budget

Break-Even Point and Cost-Volume-Profit Analysis

Relevant Information for Decision Making

Allocation of Joint Costs and Accounting for By-Products

Introduction to Cost Management Systems

Responsibility Accounting, support Department Allocations, and Transfer Pricing

Performance Measurement, balanced Scorecards, and Performance Rewards

Capital Budgeting

Managing Costs and Uncertainty

Inventory and Production Management

Emerging Management Practices

Filters