Question 1

What is the best thing to do when you are unsure of the relational dimension of a message?

Accepted Answer

A)  Accept the verbal statement at face value. 
B)  Interpret the nonverbal behaviour. 
C)  Describe the behaviour and ask what it means. 
D)  Go back to the content dimension of the message to find meaning. 
A)  Accept the verbal statement at face value. 
B)  Interpret the nonverbal behaviour. 
C)  Describe the behaviour and ask what it means. 
D)  Go back to the content dimension of the message to find meaning.

Question 2

Discuss the importance of effective interpersonal communication for the workplace.Be sure your answer references elements of the transactional model and the characteristics of an effective communicator,as discussed in Chapter 1.

Accepted Answer

Effective interpersonal communication is

Question 3

Match each of the statements below with the element of the communication model it illustrates most clearly.
-Ali raises his voice as he speaks with Lee.

Accepted Answer

A) behaviour 
B) receiver 
C) environment 
D) message 
E) psychological noise 
A) behaviour 
B) receiver 
C) environment 
D) message 
E) psychological noise

Question 4

According to research,how do competent communicators achieve effectiveness?

Accepted Answer

A)  They give lots of feedback. 
B)  They adjust their behaviours to the person and situation. 
C)  They use an appropriate balance of seriousness and humour. 
D)  They consistently use the same types of behaviour in a wide variety of situations. 
A)  They give lots of feedback. 
B)  They adjust their behaviours to the person and situation. 
C)  They use an appropriate balance of seriousness and humour. 
D)  They consistently use the same types of behaviour in a wide variety of situations.

Question 5

Scott needs to provide feedback to Stephanie on her performance as a nursing student on placement at a long-term care facility.Scott is very careful in how he words his feedback so he doesn't offend or discourage Stephanie.What is Scott doing?

Accepted Answer

A)  encoding 
B)  decoding 
C)  linear communication 
D)  transactional communication 
A)  encoding 
B)  decoding 
C)  linear communication 
D)  transactional communication

Question 6

Which statement best describes interpersonal relationships?

Accepted Answer

A)  Most people are very successful at managing their interpersonal relationships. 
B)  Most people are satisfied with their interpersonal relationships 
C)  Most people are not very successful at managing their interpersonal relationships. 
D)  Most people are not satisfied with their interpersonal relationships. 
A)  Most people are very successful at managing their interpersonal relationships. 
B)  Most people are satisfied with their interpersonal relationships 
C)  Most people are not very successful at managing their interpersonal relationships. 
D)  Most people are not satisfied with their interpersonal relationships.

Question 7

Marjorie is upset with her neighbour,Gord.Instead of talking through the problems with Gord she talks about Gord behind his back to other people in the neighbourhood.Gord is hurt by this and,although Marjorie apologizes and their relationship is cordial,Gord does not forget what Marjorie has said about him behind his back.Which communication principle does this scenario demonstrate?

Accepted Answer

A)  Communication is irreversible. 
B)  It's impossible not to communicate. 
C)  Communication can be intentional or unintentional. 
D)  Communication is unrepeatable. 
A)  Communication is irreversible. 
B)  It's impossible not to communicate. 
C)  Communication can be intentional or unintentional. 
D)  Communication is unrepeatable.

Question 8

Which statement best describes impersonal relationships?

Accepted Answer

A)  Most relationships are impersonal. 
B)  Impersonal communication plays an important role in our lives. 
C)  It is desirable to communicate impersonally as much of the time as possible. 
D)  Our closest relationships have a relatively stable amount of impersonal communication over time. 
A)  Most relationships are impersonal. 
B)  Impersonal communication plays an important role in our lives. 
C)  It is desirable to communicate impersonally as much of the time as possible. 
D)  Our closest relationships have a relatively stable amount of impersonal communication over time.

Question 9

Your text argues that it is important to react in unique ways to every person we meet and to respond to each person as though they are unique.

Accepted Answer

A) True 
 B)False

Question 10

According to research,which statement best describes social media communication?

Accepted Answer

A)  It enhances both the quantity and quality of interpersonal communication. 
B)  It diminishes both the quantity and quality of interpersonal communication. 
C)  It enhances the quantity but decreases the quality of interpersonal communication. 
D)  It enhances the quality but decreases the quantity of interpersonal communication. 
A)  It enhances both the quantity and quality of interpersonal communication. 
B)  It diminishes both the quantity and quality of interpersonal communication. 
C)  It enhances the quantity but decreases the quality of interpersonal communication. 
D)  It enhances the quality but decreases the quantity of interpersonal communication.

Question 11

Which term is defined as the degree to which the parties in a relationship have the power to influence one another?

Accepted Answer

A)  affinity 
B)  appreciation 
C)  immediacy 
D)  control 
A)  affinity 
B)  appreciation 
C)  immediacy 
D)  control

Question 12

Which statement best describes the relational dimensions of a message?

Accepted Answer

A)  They deal with emotional needs. 
B)  They are expressed verbally. 
C)  They communicate the nature of the relationship. 
D)  They communicate how each party feels about himself or herself in the relationship. 
A)  They deal with emotional needs. 
B)  They are expressed verbally. 
C)  They communicate the nature of the relationship. 
D)  They communicate how each party feels about himself or herself in the relationship.

Question 13

Jan thinks highly of Dr.Lee's knowledge and teaching abilities.Jan shows this by regularly attending classes,listening intently,and telling others how good the classes are.What type of relational message is Jan sending?

Accepted Answer

A)  affinity 
B)  control 
C)  esteem 
D)  respect 
A)  affinity 
B)  control 
C)  esteem 
D)  respect

Question 14

Which of the following best defines the meaning of the "environments" that communicators occupy?

Accepted Answer

A)  the social systems in which they communicate 
B)  the physical locations in which they communicate 
C)  the space that they require to communicate effectively 
D)  the fields of experience that affect how they understand others' behaviour 
A)  the social systems in which they communicate 
B)  the physical locations in which they communicate 
C)  the space that they require to communicate effectively 
D)  the fields of experience that affect how they understand others' behaviour

Question 15

The transactional model represents communication as static-more like a gallery of still photographs than a motion picture film.

Accepted Answer

A) True 
 B)False

Question 16

According to Maslow's hierarchy,what is the most fundamental need?

Accepted Answer

A)  esteem 
B)  physical 
C)  safety 
D)  social 
A)  esteem 
B)  physical 
C)  safety 
D)  social

Question 17

An international study conducted with university students found that when some students went 24 hours without using their cellphone,going on Facebook,texting,emailing,etc.they experienced symptoms similar to drug addiction withdrawal.

Accepted Answer

A) True 
 B)False

Question 18

Jonah,a Police Sergeant,decides that the new police officer didn't mean to insult him by using slang.What has Jonah just done?

Accepted Answer

A)  encoded 
B)  decoded 
C) metacommunicated 
D)  self-monitored 
A)  encoded 
B)  decoded 
C) metacommunicated 
D)  self-monitored

Question 19

Cognitive complexity is the ability to construct a variety of frameworks for viewing an issue.

Accepted Answer

A) True 
 B)False

Question 20

James and Dan are in an intimate relationship together.Using a demanding tone of voice,James tells Dan that it is his turn to do the dishes.What type of message is James sending to Dan?

Accepted Answer

A)  content 
B)  relational 
C)  impersonal 
D)  inappropriate 
A)  content 
B)  relational 
C)  impersonal 
D)  inappropriate

What is the best thing to do when you are unsure of the relational dimension of a message?

Discuss the importance of effective interpersonal communication for the workplace.Be sure your answer references elements of the transactional model and the characteristics of an effective communicator,as discussed in Chapter 1.

Match each of the statements below with the element of the communication model it illustrates most clearly. -Ali raises his voice as he speaks with Lee.

According to research,how do competent communicators achieve effectiveness?

Scott needs to provide feedback to Stephanie on her performance as a nursing student on placement at a long-term care facility.Scott is very careful in how he words his feedback so he doesn't offend or discourage Stephanie.What is Scott doing?

Which statement best describes interpersonal relationships?

Which statement best describes impersonal relationships?

Your text argues that it is important to react in unique ways to every person we meet and to respond to each person as though they are unique.

According to research,which statement best describes social media communication?

Which term is defined as the degree to which the parties in a relationship have the power to influence one another?

Which statement best describes the relational dimensions of a message?

Jan thinks highly of Dr.Lee's knowledge and teaching abilities.Jan shows this by regularly attending classes,listening intently,and telling others how good the classes are.What type of relational message is Jan sending?

Which of the following best defines the meaning of the "environments" that communicators occupy?

The transactional model represents communication as static-more like a gallery of still photographs than a motion picture film.

According to Maslow's hierarchy,what is the most fundamental need?

An international study conducted with university students found that when some students went 24 hours without using their cellphone,going on Facebook,texting,emailing,etc.they experienced symptoms similar to drug addiction withdrawal.

Jonah,a Police Sergeant,decides that the new police officer didn't mean to insult him by using slang.What has Jonah just done?

Cognitive complexity is the ability to construct a variety of frameworks for viewing an issue.

James and Dan are in an intimate relationship together.Using a demanding tone of voice,James tells Dan that it is his turn to do the dishes.What type of message is James sending to Dan?

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

Exam 1: A First Look at Interpersonal Communications

What is the best thing to do when you are unsure of the relational dimension of a message?

Discuss the importance of effective interpersonal communication for the workplace.Be sure your answer references elements of the transactional model and the characteristics of an effective communicator,as discussed in Chapter 1.

Match each of the statements below with the element of the communication model it illustrates most clearly. -Ali raises his voice as he speaks with Lee.

According to research,how do competent communicators achieve effectiveness?

Scott needs to provide feedback to Stephanie on her performance as a nursing student on placement at a long-term care facility.Scott is very careful in how he words his feedback so he doesn't offend or discourage Stephanie.What is Scott doing?

Which statement best describes interpersonal relationships?

Which statement best describes impersonal relationships?

Your text argues that it is important to react in unique ways to every person we meet and to respond to each person as though they are unique.

According to research,which statement best describes social media communication?

Which term is defined as the degree to which the parties in a relationship have the power to influence one another?

Which statement best describes the relational dimensions of a message?

Jan thinks highly of Dr.Lee's knowledge and teaching abilities.Jan shows this by regularly attending classes,listening intently,and telling others how good the classes are.What type of relational message is Jan sending?

Which of the following best defines the meaning of the "environments" that communicators occupy?

The transactional model represents communication as static-more like a gallery of still photographs than a motion picture film.

According to Maslow's hierarchy,what is the most fundamental need?

An international study conducted with university students found that when some students went 24 hours without using their cellphone,going on Facebook,texting,emailing,etc.they experienced symptoms similar to drug addiction withdrawal.

Jonah,a Police Sergeant,decides that the new police officer didn't mean to insult him by using slang.What has Jonah just done?

Cognitive complexity is the ability to construct a variety of frameworks for viewing an issue.

James and Dan are in an intimate relationship together.Using a demanding tone of voice,James tells Dan that it is his turn to do the dishes.What type of message is James sending to Dan?

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Improving Communication Climates

Managing Interpersonal Conflicts

Filters