Exam 20: Managing Human Resources

Which condition is most likely to encourage the appointment of a human resource manager?

Karen is checking references and finds former employers reluctant to do more than verify dates of employment even though the applicants have given their consent. A probable reason for their reluctance is that

Mona has recently been named the CEO of a small production company that she and her parents co-own. She is concerned with the lack of innovation in the company and plans to hire at a minimum 10 more employees in the next three years. Currently 92 percent of the production workforce are white males who have some college education and are expected to retire in the next five years. What suggestions would you make to Mona?

Which of the following questions would be expected from a small business using behavioral interviews?

As his business grows, George finds he has neither the time nor the skills to manage the human resources function. He has decided to outsource part of personnel management to an organization that handles paperwork and administers benefits for his employees in an arrangement called

Public employment offices are a useful source of clerical workers, unskilled laborers, production workers, and technicians.

To be the most useful, a test for a potential applicant should be

A small business can facilitate the orientation process by providing an employee handbook, which outlines the company's practices and procedures.

Human resource management of small firms should be identical to large companies but adjusted for size.

Requesting a password to directly access a potential employee's Facebook page is

Although research has shown a growth in spending on training, much of the training is not actually applied on the job.

James is investigating the advantages of employee outsourcing. It appears that the greatest benefit will be to free him and his firm from

Unions typically concentrate their primary attention on small companies, where their influence is most needed.

Having been in business for five years, Secondhand Treasures specializes in antique home and personal items made before 1960. The company has expanded into 10 locations with 103 employees, due in part to the recession leading to increased business. The company is having trouble maintaining employees for longer than three months, especially for positions requiring extensive knowledge of an item's value. What conditions in Secondhand Treasures would justify the owner's decision to hire a human resource manager?

A job specification refers to a listing of the knowledge, skills, abilities, and other characteristics necessary to perform a job.

The Occupational Safety and Health Administration (OSHA) enforces safety and health standards and was established by the

Match the term with its definition. Some terms may not be used. -An approach that assesses the suitability of job candidates based on how they would respond to hypothetical situations

A systematic step-by-step method for training nonmanagerial employees on the job is known as

Headhunters are typically used to locate qualified candidates for positions typically paying a minimum of $100,000 to $250,000 per year.

By following constructive personnel policies, small firms can improve the relationship between management and a union.