Exam 2: Global E-Business and Collaboration

Which of the following is a firm's CPO responsible for?

If sales of your products declined in a specific region of the country,which of the following types of system would best help you understand why?

A(n)________ is typically a major source of data for other systems.

According to the chapter case,which of the following statements about Cisco's IX5000 telepresence system is not true?

Which level of the organization is an ESS specifically designed to serve?

A web interface used to present integrated personalized business content to users is called a portal.

How can a good CRM system increase profits for a company?

Order fulfillment involves all of the following business processes except:

All of the following are reasons for the increased business focus on collaboration and teamwork,except for:

________ is a collaboration tool that supports remote (different place),synchronous (same time)collaboration.

The term management information systems refers to a specific category of information systems serving:

You have been hired to work with 8 employees from different branches of a national business to help create a web application to be used to train new sales employees.Identify six collaboration tools that are available to help the team work together.Which single tool would be the most helpful for the project,in your opinion,and why?

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?

A key word in social business is "conversations."

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

Producing a bill of materials is a business process in which of the following functional areas?

Zoom Vacuum,a family-owned manufacturer of high-end vacuums,has grown exponentially over the last few years.However,the company is having difficulty preparing for future growth.The only information system used at Zoom is an antiquated accounting system.The company has one manufacturing plant located in Iowa; and three warehouses,in Iowa,New Jersey,and Nevada.The Zoom sales force is national,and Zoom purchases about 25 percent of its vacuum parts and materials from a single overseas supplier.You have been hired to recommend the information systems Zoom should implement in order to maintain their competitive edge.However,there is not enough money for a full-blown,cross-functional enterprise application,and you will need to limit the first step to a single functional area or constituency.What will you choose,and why?

Using ________ to enable government relationships with citizens,businesses,and other arms of government is called e-government.