Question 1

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Accepted Answer

A) Synchronous/colocated 
B) Same time/remote 
C) Different time/remote 
D) Remote/colocated 
E) Same time/same place 
A) Synchronous/colocated 
B) Same time/remote 
C) Different time/remote 
D) Remote/colocated 
E) Same time/same place

Question 2

One example of a business process is shipping a product to a customer.

Accepted Answer

A) True 
 B)False

Question 3

How have the technologies associated with e-business impacted government?

Accepted Answer

Governments on all levels are using Inte

Question 4

Which of the following is the greatest obstacle in enabling collaboration between employees at different,distant corporate locations?

Accepted Answer

A) Privacy 
B) Permissions 
C) Time zones 
D) Language 
E) Corporate culture 
A) Privacy 
B) Permissions 
C) Time zones 
D) Language 
E) Corporate culture

Question 5

A ________ is a senior manager who oversees the use of IT in the firm.

Accepted Answer

A) CEO 
B) CFO 
C) CIO 
D) CTO 
E) CKO 
A) CEO 
B) CFO 
C) CIO 
D) CTO 
E) CKO

Question 6

________ systems are also known as enterprise systems.

Accepted Answer

A) Resource planning 
B) Enterprise resource planning 
C) Enterprise support 
D) Management information 
E) Decision-support 
A) Resource planning 
B) Enterprise resource planning 
C) Enterprise support 
D) Management information 
E) Decision-support

Question 7

The ________ function is responsible for making sure customers are aware of the company's products.

Accepted Answer

A) finance and accounting 
B) human resources 
C) manufacturing and production 
D) sales and marketing 
E) distribution and logistics 
A) finance and accounting 
B) human resources 
C) manufacturing and production 
D) sales and marketing 
E) distribution and logistics

Question 8

Which of the following is an example of a cross-functional business process?

Accepted Answer

A) Identifying customers 
B) Shipping a product 
C) Fulfilling a customer order 
D) Hiring employees 
E) Paying creditors 
A) Identifying customers 
B) Shipping a product 
C) Fulfilling a customer order 
D) Hiring employees 
E) Paying creditors

Question 9

Which of the following statements regarding IBM Notes is not true?

Accepted Answer

A) It began as an e-mail and messaging client. 
B) It is a widely used collaboration tool at larger firms. 
C) It provides capabilities for wikis and microblogging. 
D) It provides tools for full version control of all company documentation. 
E) It is designed to provide security for sensitive corporate information. 
A) It began as an e-mail and messaging client. 
B) It is a widely used collaboration tool at larger firms. 
C) It provides capabilities for wikis and microblogging. 
D) It provides tools for full version control of all company documentation. 
E) It is designed to provide security for sensitive corporate information.

Question 10

You have been hired by a non-profit organization to implement a system to handle donations.The system must be able to handle and record telephone,text,and Internet donations,provide up-to-the-minute reports,and create highly customizable mailing lists.In addition,event fundraisers need to be able to quickly access a donor's information and history.Which of the following systems will best meet these needs?

Accepted Answer

A) TPS 
B) TPS with DSS capabilities 
C) TPS with MIS capabilities 
D) TPS with ESS capabilities 
E) DSS with MIS capabilities 
A) TPS 
B) TPS with DSS capabilities 
C) TPS with MIS capabilities 
D) TPS with ESS capabilities 
E) DSS with MIS capabilities

Question 11

A DSS uses internal information as well as information from external sources.

Accepted Answer

A) True 
 B)False

Question 12

Customer relationship management systems coordinate all of the business processes that deal with customers in sales,marketing,and service.

Accepted Answer

A) True 
 B)False

Question 13

What is the most important function of an enterprise application?

Accepted Answer

A) Increasing speed of communicating 
B) Enabling business functions and departments to share information 
C) Enabling a company to work collaboratively with customers and suppliers 
D) Enabling cost-effective e-business processes 
E) Enabling inventory and supply chain management 
A) Increasing speed of communicating 
B) Enabling business functions and departments to share information 
C) Enabling a company to work collaboratively with customers and suppliers 
D) Enabling cost-effective e-business processes 
E) Enabling inventory and supply chain management

Question 14

An example of a remote,synchronous collaboration tool is a Skype conference call using VOIP and webcams.

Accepted Answer

A) True 
 B)False

Question 15

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

Accepted Answer

A) DSS 
B) KWS 
C) TPS 
D) MIS 
E) BIS 
A) DSS 
B) KWS 
C) TPS 
D) MIS 
E) BIS

Question 16

Which of the following systems would you expect to deliver data from external events,and summarized information from internal MIS systems?

Accepted Answer

A) TPS 
B) ESS 
C) MIS 
D) DSS 
E) SCM 
A) TPS 
B) ESS 
C) MIS 
D) DSS 
E) SCM

Question 17

According to the chapter case,Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

Accepted Answer

A) give employees more opportunities to innovate. 
B) increase product innovations from lower down in the organization. 
C) simplify business processes 
D) strengthen management controls over employees 
E) set up activist groups for change 
A) give employees more opportunities to innovate. 
B) increase product innovations from lower down in the organization. 
C) simplify business processes 
D) strengthen management controls over employees 
E) set up activist groups for change

Question 18

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

Accepted Answer

A) MIS 
B) TPS 
C) DSS 
D) KMS 
E) RPS 
A) MIS 
B) TPS 
C) DSS 
D) KMS 
E) RPS

Question 19

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

Accepted Answer

A) Intranet 
B) Extranet 
C) KMS 
D) TPS 
E) DSS 
A) Intranet 
B) Extranet 
C) KMS 
D) TPS 
E) DSS

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

One example of a business process is shipping a product to a customer.

How have the technologies associated with e-business impacted government?

Which of the following is the greatest obstacle in enabling collaboration between employees at different,distant corporate locations?

A ________ is a senior manager who oversees the use of IT in the firm.

________ systems are also known as enterprise systems.

The ________ function is responsible for making sure customers are aware of the company's products.

Which of the following is an example of a cross-functional business process?

Which of the following statements regarding IBM Notes is not true?

A DSS uses internal information as well as information from external sources.

Customer relationship management systems coordinate all of the business processes that deal with customers in sales,marketing,and service.

What is the most important function of an enterprise application?

An example of a remote,synchronous collaboration tool is a Skype conference call using VOIP and webcams.

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

Which of the following systems would you expect to deliver data from external events,and summarized information from internal MIS systems?

According to the chapter case,Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

Information Systems in Global Business Today

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 2: Global E-Business and Collaboration

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

One example of a business process is shipping a product to a customer.

How have the technologies associated with e-business impacted government?

Which of the following is the greatest obstacle in enabling collaboration between employees at different,distant corporate locations?

A ________ is a senior manager who oversees the use of IT in the firm.

________ systems are also known as enterprise systems.

The ________ function is responsible for making sure customers are aware of the company's products.

Which of the following is an example of a cross-functional business process?

Which of the following statements regarding IBM Notes is not true?

A DSS uses internal information as well as information from external sources.

Customer relationship management systems coordinate all of the business processes that deal with customers in sales,marketing,and service.

What is the most important function of an enterprise application?

An example of a remote,synchronous collaboration tool is a Skype conference call using VOIP and webcams.

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

Which of the following systems would you expect to deliver data from external events,and summarized information from internal MIS systems?

According to the chapter case,Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

Information Systems in Global Business Today

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters