Question 1

The solutions to problems in an enterprise system usually involve more than one enterprise.

Accepted Answer

A) True 
 B)False

Question 2

Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.

Accepted Answer

A) True 
 B)False

Question 3

Enterprise application integration (EAI) is used to forecast sales and create manufacturing plans to meet those forecasts.

Accepted Answer

A) True 
 B)False

Question 4

Your contact manager on your mobile phone is an example of a(n) ________.

Accepted Answer

A)  workgroup information system 
B)  personal information system 
C)  functional information system 
D)  departmental information system 
A)  workgroup information system 
B)  personal information system 
C)  functional information system 
D)  departmental information system

Question 5

Enterprise resource planning (ERP) helps in ________.

Accepted Answer

A)  consolidating business operations into a single, consistent computing platform 
B)  managing all the interactions with customers 
C)  providing layers of software that connect applications together 
D)  connecting several enterprises within the same industry 
A)  consolidating business operations into a single, consistent computing platform 
B)  managing all the interactions with customers 
C)  providing layers of software that connect applications together 
D)  connecting several enterprises within the same industry

Question 6

Enterprise resource planning (ERP) was originally used in the ________ domain.

Accepted Answer

A)  accounting 
B)  customer support 
C)  manufacturing 
D)  human resources 
A)  accounting 
B)  customer support 
C)  manufacturing 
D)  human resources

Question 7

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Accepted Answer

A) True 
 B)False

Question 8

What are enterprise information systems?

Accepted Answer

Enterprise information systems are infor

Question 9

One of the reasons why people fear change is because it threatens their self-efficacies.

Accepted Answer

A) True 
 B)False

Question 10

What is enterprise resource planning (ERP)?

Accepted Answer

ERP is a suite of applications, a databa

Question 11

Inherent processes are ________.

Accepted Answer

A)  time-consuming business processes that involve substantial investment 
B)  predesigned procedures for using software products 
C)  the set of procedures that help companies implement business process reengineering 
D)  business process reengineering techniques with low success rates 
A)  time-consuming business processes that involve substantial investment 
B)  predesigned procedures for using software products 
C)  the set of procedures that help companies implement business process reengineering 
D)  business process reengineering techniques with low success rates

Question 12

Which of the following statements is TRUE of enterprise application integration (EAI)?

Accepted Answer

A)  A disadvantage of the EAI software is the lack of metadata files that describe where data are located. 
B)  The layers of EAI software prevent existing applications from communicating with each other. 
C)  EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process. 
D)  EAI software can be configured to automatically make conversions needed to share data among different systems. 
A)  A disadvantage of the EAI software is the lack of metadata files that describe where data are located. 
B)  The layers of EAI software prevent existing applications from communicating with each other. 
C)  EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process. 
D)  EAI software can be configured to automatically make conversions needed to share data among different systems.

Question 13

Which of the following is most likely to make use of an enterprise information system?

Accepted Answer

A)  hospitals 
B)  drug salespersons 
C)  PRIDE systems 
D)  physician partnerships 
A)  hospitals 
B)  drug salespersons 
C)  PRIDE systems 
D)  physician partnerships

Question 14

The problems posed by information silos ultimately lead to ________.

Accepted Answer

A)  diseconomies of scope 
B)  increased costs for an organization 
C)  diminishing marginal returns 
D)  reduced organizational innovation 
A)  diseconomies of scope 
B)  increased costs for an organization 
C)  diminishing marginal returns 
D)  reduced organizational innovation

Question 15

Physician partnerships most likely use ________.

Accepted Answer

A)  inter-enterprise information systems 
B)  workgroup information systems 
C)  enterprise information systems 
D)  departmental information systems 
A)  inter-enterprise information systems 
B)  workgroup information systems 
C)  enterprise information systems 
D)  departmental information systems

Question 16

Enterprise resource planning (ERP) incorporates accounting, manufacturing, inventory, and human resources applications.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is TRUE of enterprise information systems?

Accepted Answer

A)  They are information systems that are shared by two or more independent organizations. 
B)  The solutions to problems in these systems usually involve more than one department. 
C)  They typically support less than 100 users. 
D)  They are called personal information systems if they support a particular business function. 
A)  They are information systems that are shared by two or more independent organizations. 
B)  The solutions to problems in these systems usually involve more than one department. 
C)  They typically support less than 100 users. 
D)  They are called personal information systems if they support a particular business function.

Question 18

Julie called the customer service department because her address was correct on the website, but incorrect on the internal website the company is experiencing a(n) ________.

Accepted Answer

A)  data integrity problem 
B)  information system issue 
C)  information silo problem 
D)  operations issue 
A)  data integrity problem 
B)  information system issue 
C)  information silo problem 
D)  operations issue

Question 19

Data inconsistency is a major problem caused by information silos at the department level.

Accepted Answer

A) True 
 B)False

Question 20

The first phase in the customer life cycle involves ________.

Accepted Answer

A)  sending messages to target audiences to attract customer prospects 
B)  attempting to win back high-value customers 
C)  converting prospects into customers who need to be supported 
D)  increasing the value of existing customers by selling more products to them 
A)  sending messages to target audiences to attract customer prospects 
B)  attempting to win back high-value customers 
C)  converting prospects into customers who need to be supported 
D)  increasing the value of existing customers by selling more products to them

Exam 7: Processes, Organizations, and Information Systems

The solutions to problems in an enterprise system usually involve more than one enterprise.

Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.

Enterprise application integration (EAI) is used to forecast sales and create manufacturing plans to meet those forecasts.

Your contact manager on your mobile phone is an example of a(n) ________.

Enterprise resource planning (ERP) helps in ________.

Enterprise resource planning (ERP) was originally used in the ________ domain.

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

What are enterprise information systems?

One of the reasons why people fear change is because it threatens their self-efficacies.

What is enterprise resource planning (ERP)?

Inherent processes are ________.

Which of the following statements is TRUE of enterprise application integration (EAI)?

Which of the following is most likely to make use of an enterprise information system?

The problems posed by information silos ultimately lead to ________.

Physician partnerships most likely use ________.

Enterprise resource planning (ERP) incorporates accounting, manufacturing, inventory, and human resources applications.

Which of the following statements is TRUE of enterprise information systems?

Julie called the customer service department because her address was correct on the website, but incorrect on the internal website the company is experiencing a(n) ________.

Data inconsistency is a major problem caused by information silos at the department level.

The first phase in the customer life cycle involves ________.

The Importance of Mis

Business Processes, Information Systems, and Information

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making, Problem Solving, and Project Management

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2016

Database Design

Using Microsoft Access 2016

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning Erp Systems

Supply Chain Management

Enterprise Social Networks and Knowledge Management

Database Marketing

Reporting Systems and Olap

Artificial Intelligence and Automation

Data Breaches

International Mis

Systems Development Project Management

Agile Development

Business Process Management

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