Question 1

Enterprise application integration (EAI) connects system "islands" via a new layer of software.

Accepted Answer

A) True 
 B)False

Question 2

________ is the worldwide leader of enterprise resource planning (ERP) vendors.

Accepted Answer

A)  TQM 
B)  EAI 
C)  SCM 
D)  SAP 
A)  TQM 
B)  EAI 
C)  SCM 
D)  SAP

Question 3

Which of the following statements is TRUE of personal information systems?

Accepted Answer

A)  Personal information systems that support a particular department are called workgroup information systems. 
B)  Adapting to changes in personal information systems is extremely difficult and time consuming. 
C)  Personal information systems have a single user only, and so the procedures are probably not documented or formalized. 
D)  The solutions to problems in a personal information system usually involve more than one department. 
A)  Personal information systems that support a particular department are called workgroup information systems. 
B)  Adapting to changes in personal information systems is extremely difficult and time consuming. 
C)  Personal information systems have a single user only, and so the procedures are probably not documented or formalized. 
D)  The solutions to problems in a personal information system usually involve more than one department.

Question 4

Which of the following is a component of relationship management?

Accepted Answer

A)  converting prospects into customers who need to be supported 
B)  increasing the value of existing customers by selling them more products 
C)  positioning products in the minds of customers through promotional strategies 
D)  sending messages to target audiences to attract customer prospects 
A)  converting prospects into customers who need to be supported 
B)  increasing the value of existing customers by selling them more products 
C)  positioning products in the minds of customers through promotional strategies 
D)  sending messages to target audiences to attract customer prospects

Question 5

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

Accepted Answer

A)  encouraging entities at different organizational levels to create separate information systems 
B)  developing committees and steering groups for process management 
C)  bringing conciliators or arbitrators into the company to sort the issues 
D)  giving the responsibility of resolving issues to the company's CEO 
A)  encouraging entities at different organizational levels to create separate information systems 
B)  developing committees and steering groups for process management 
C)  bringing conciliators or arbitrators into the company to sort the issues 
D)  giving the responsibility of resolving issues to the company's CEO

Question 6

Personal information systems generally support around 10 users.

Accepted Answer

A) True 
 B)False

Question 7

The work of committees and steering groups developed for providing process management is slow and expensive.

Accepted Answer

A) True 
 B)False

Question 8

A ________ is an example of a functional IS.

Accepted Answer

A)  prospect tracking application 
B)  accounts payable system 
C)  departmental information systems 
D)  healthcare exchange 
A)  prospect tracking application 
B)  accounts payable system 
C)  departmental information systems 
D)  healthcare exchange

Question 9

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

Accepted Answer

A)  distributed systems 
B)  departmental information systems 
C)  business intelligence systems 
D)  integrated systems 
A)  distributed systems 
B)  departmental information systems 
C)  business intelligence systems 
D)  integrated systems

Question 10

What are personal information systems?

Accepted Answer

Personal information systems are informa

Question 11

Implementing new enterprise systems can improve efficiency of an organization.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?

Accepted Answer

A)  accounting department 
B)  operations department 
C)  human resources department 
D)  customer service department 
A)  accounting department 
B)  operations department 
C)  human resources department 
D)  customer service department

Question 13

How can organizations solve the problems caused by information silos?

Accepted Answer

An information silo occurs when data is

Question 14

During which of the following phases of the customer life cycle do win-back processes categorize customers according to value?

Accepted Answer

A)  customer acquisition 
B)  marketing 
C)  relationship management 
D)  loss/churn 
A)  customer acquisition 
B)  marketing 
C)  relationship management 
D)  loss/churn

Question 15

Enterprise information systems are information systems that are shared by two or more independent organizations.

Accepted Answer

A) True 
 B)False

Question 16

When an organization has inconsistent duplicated data, it is said to have a data integrity problem.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a characteristic of enterprise information systems?

Accepted Answer

A)  They do not document procedures as the procedures are simple and informal. 
B)  They are shared between two or among more independent organizations. 
C)  They typically have hundreds to thousands of users. 
D)  They are limited to a single department in an organization. 
A)  They do not document procedures as the procedures are simple and informal. 
B)  They are shared between two or among more independent organizations. 
C)  They typically have hundreds to thousands of users. 
D)  They are limited to a single department in an organization.

Question 18

Enterprise information systems have procedures that are formalized and extensively documented.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements is TRUE of business process reengineering?

Accepted Answer

A)  It is a very fast process and is easy to carry out. 
B)  When combined with enterprise resource planning (ERP), it has a 100 percent success rate. 
C)  It is a very expensive process. 
D)  Due to its streamlined processes, it requires no expertise. 
A)  It is a very fast process and is easy to carry out. 
B)  When combined with enterprise resource planning (ERP), it has a 100 percent success rate. 
C)  It is a very expensive process. 
D)  Due to its streamlined processes, it requires no expertise.

Question 20

Most organizations today create their own enterprise systems from scratch.

Accepted Answer

A) True 
 B)False

Exam 7: Processes, Organizations, and Information Systems

Enterprise application integration (EAI) connects system "islands" via a new layer of software.

________ is the worldwide leader of enterprise resource planning (ERP) vendors.

Which of the following statements is TRUE of personal information systems?

Which of the following is a component of relationship management?

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

Personal information systems generally support around 10 users.

The work of committees and steering groups developed for providing process management is slow and expensive.

A ________ is an example of a functional IS.

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

What are personal information systems?

Implementing new enterprise systems can improve efficiency of an organization.

Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?

How can organizations solve the problems caused by information silos?

During which of the following phases of the customer life cycle do win-back processes categorize customers according to value?

Enterprise information systems are information systems that are shared by two or more independent organizations.

When an organization has inconsistent duplicated data, it is said to have a data integrity problem.

Which of the following is a characteristic of enterprise information systems?

Enterprise information systems have procedures that are formalized and extensively documented.

Which of the following statements is TRUE of business process reengineering?

Most organizations today create their own enterprise systems from scratch.

The Importance of Mis

Business Processes, Information Systems, and Information

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making, Problem Solving, and Project Management

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2016

Database Design

Using Microsoft Access 2016

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning Erp Systems

Supply Chain Management

Enterprise Social Networks and Knowledge Management

Database Marketing

Reporting Systems and Olap

Artificial Intelligence and Automation

Data Breaches

International Mis

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Business Process Management

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