Question 1

What are information silos?

Accepted Answer

Information silos are the conditions tha

Question 2

Explain the four phases of the customer life cycle.

Accepted Answer

The four phases of the customer life cyc

Question 3

In the case of workgroup information systems, problems are resolved by contract and litigation.

Accepted Answer

A) True 
 B)False

Question 4

Functional information systems are information systems used by a single individual.

Accepted Answer

A) True 
 B)False

Question 5

________ is a favorable target for crime.

Accepted Answer

A)  The mobile phone 
B)  The employee 
C)  New technology 
D)  ERP 
A)  The mobile phone 
B)  The employee 
C)  New technology 
D)  ERP

Question 6

Which of the following statements is TRUE of customer relationship management (CRM) systems?

Accepted Answer

A)  They are applications used for consolidating business operations into a single, consistent, computing platform. 
B)  They vary in the degree of functionality they provide. 
C)  They incorporate accounting, manufacturing, inventory, and human resources applications. 
D)  A major disadvantage of these systems is a lack of consistency in data. 
A)  They are applications used for consolidating business operations into a single, consistent, computing platform. 
B)  They vary in the degree of functionality they provide. 
C)  They incorporate accounting, manufacturing, inventory, and human resources applications. 
D)  A major disadvantage of these systems is a lack of consistency in data.

Question 7

Which of the following is a problem posed by information silos?

Accepted Answer

A)  Data cannot be duplicated. 
B)  A lot of file space is wasted. 
C)  The interdependence between various information systems applications increases. 
D)  There is a lack of integrated enterprise information. 
A)  Data cannot be duplicated. 
B)  A lot of file space is wasted. 
C)  The interdependence between various information systems applications increases. 
D)  There is a lack of integrated enterprise information.

Question 8

The second phase of the customer life cycle is customer acquisition.

Accepted Answer

A) True 
 B)False

Question 9

During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.

Accepted Answer

A)  customer engagement 
B)  marketing 
C)  customer acquisition 
D)  relationship management 
A)  customer engagement 
B)  marketing 
C)  customer acquisition 
D)  relationship management

Question 10

Which of the following is a characteristic of workgroup information systems?

Accepted Answer

A)  isolated problems 
B)  informal procedures 
C)  resistance to change 
D)  affects multiple organizations 
A)  isolated problems 
B)  informal procedures 
C)  resistance to change 
D)  affects multiple organizations

Question 11

Personal information systems are most likely to be used by ________.

Accepted Answer

A)  physician partnerships 
B)  drug salespersons 
C)  PRIDE systems 
D)  hospitals 
A)  physician partnerships 
B)  drug salespersons 
C)  PRIDE systems 
D)  hospitals

Question 12

Business process reengineering is extremely fast and economical.

Accepted Answer

A) True 
 B)False

Question 13

Explain inter-enterprise information systems.

Accepted Answer

Inter-enterprise information systems are

Question 14

Customer management and lead generation are information systems applications that support an organization's ________.

Accepted Answer

A)  accounting department 
B)  human resources department 
C)  sales and marketing department 
D)  customer service department 
A)  accounting department 
B)  human resources department 
C)  sales and marketing department 
D)  customer service department

Question 15

Lead generation is a common departmental information system activity in the ________ department.

Accepted Answer

A)  operations 
B)  accounting 
C)  customer service 
D)  sales and marketing 
A)  operations 
B)  accounting 
C)  customer service 
D)  sales and marketing

Question 16

Standards such as http, https, html5, css3, JavaScript, and Web services enable programs on varied and disparate devices to flexibly communicate with the cloud servers and database and indirectly communicate with each other.

Accepted Answer

A) True 
 B)False

Question 17

What are some of the benefits of enterprise application integration (EAI)?

Accepted Answer

EAI is a suite of software applications

Question 18

________ is a person's belief that he or she can be successful at his or her job.

Accepted Answer

A)  Extroversion 
B)  Conscientiousness 
C)  Self-actualization 
D)  Self-efficacy 
A)  Extroversion 
B)  Conscientiousness 
C)  Self-actualization 
D)  Self-efficacy

Question 19

________ are systems that are shared by two or more independent organizations.

Accepted Answer

A)  Inter-enterprise information systems 
B)  Workgroup information systems 
C)  Enterprise information systems 
D)  Personal information systems 
A)  Inter-enterprise information systems 
B)  Workgroup information systems 
C)  Enterprise information systems 
D)  Personal information systems

Question 20

Which of the following statements is TRUE of workgroup information systems?

Accepted Answer

A)  Workgroup information systems that support a particular department are called enterprise information systems. 
B)  Workgroup information systems that support a particular business function are called personal information systems. 
C)  The users of workgroup information systems are defined by levels of security authorization. 
D)  Workgroup information systems that support a particular department are sometimes called departmental information systems. 
A)  Workgroup information systems that support a particular department are called enterprise information systems. 
B)  Workgroup information systems that support a particular business function are called personal information systems. 
C)  The users of workgroup information systems are defined by levels of security authorization. 
D)  Workgroup information systems that support a particular department are sometimes called departmental information systems.

Exam 7: Processes, Organizations, and Information Systems

What are information silos?

Explain the four phases of the customer life cycle.

In the case of workgroup information systems, problems are resolved by contract and litigation.

Functional information systems are information systems used by a single individual.

________ is a favorable target for crime.

Which of the following statements is TRUE of customer relationship management (CRM) systems?

Which of the following is a problem posed by information silos?

The second phase of the customer life cycle is customer acquisition.

During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.

Which of the following is a characteristic of workgroup information systems?

Personal information systems are most likely to be used by ________.

Business process reengineering is extremely fast and economical.

Explain inter-enterprise information systems.

Customer management and lead generation are information systems applications that support an organization's ________.

Lead generation is a common departmental information system activity in the ________ department.

Standards such as http, https, html5, css3, JavaScript, and Web services enable programs on varied and disparate devices to flexibly communicate with the cloud servers and database and indirectly communicate with each other.

What are some of the benefits of enterprise application integration (EAI)?

________ is a person's belief that he or she can be successful at his or her job.

________ are systems that are shared by two or more independent organizations.

Which of the following statements is TRUE of workgroup information systems?

The Importance of Mis

Business Processes, Information Systems, and Information

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making, Problem Solving, and Project Management

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2016

Database Design

Using Microsoft Access 2016

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning Erp Systems

Supply Chain Management

Enterprise Social Networks and Knowledge Management

Database Marketing

Reporting Systems and Olap

Artificial Intelligence and Automation

Data Breaches

International Mis

Systems Development Project Management

Agile Development

Business Process Management

Filters