Exam 7: Creating a Flexible Organization

An online retailer of unique home decor items has a unique company culture. Employees are expected to be creative, to innovate and create change, and to deliver excellent customer service. Customer service associates take new product suggestions from customers and work with designers and production team members to make some of the customer suggestions a reality. As a result, the company is highly responsive to customers, and employees are highly empowered. Which of the following aspects of organizational design would fit best at this company?

Which of the following is defined as the degree to which employees make decisions on their own?

A restaurant wait staff that reports to a floor manager who reports to the restaurant manager is a clear example of what type of organizational structure?

A company whose managers supervise employees with a wide range of responsibilities and skills would likely have which of the following?

Which type of departmentalization can lead to slow decision making and can result in "silos" where employees tend to stress the needs of the department over the needs of the whole organization?

Which of the following is most characteristic of line structure in an organization?

Daphne, a sales representative, is placed in a group with an engineer from operations, a human resource specialist, and a financial manager to develop new uses for the company's existing products. The company believes this form of collaboration will lead to increased innovation. What type of group is Daphne part of?

A manager is most likely to spend considerable time supervising and working with each person on his or her team in an organization that has which of the following?

Brandon, a branch manager for a large car rental company, reports to an area manager who oversees Brandon's store as well as five other stores. The area manager then reports to a regional rental manager who oversees a total of six area managers. Brandon may feel frustrated that he lacks the resources he needs to properly manage his branch, given that his company has which type of organizational structure?

An analyst in the corporate finance department at TD Bank has been assigned to an interdepartmental project involving a major client. He must report to two different supervisors-the project manager and the manager of his department. What is this form of organizational structure called?

The top management at a chain of coffee shops makes all of the decisions and delegates very little authority. What is the likely effect on the organization?

Allie's company is managed by skilled and talented professionals. She wants the company to be highly responsive and employees to be highly empowered-even if it means sacrificing efficiency. Innovation is key in their industry, which means collaboration is crucial at the company. Which of the following aspects of organizational design would best fit Allie's company?

A computer manufacturer is first divided into the following groups: Consumers, Small Business, Large Business, and Educational Institutions. Within each of these divisions, management is organized into finance, operations, marketing, and human resources. This company is organized first by customer, and then by which of the following?

TD Bank has one group of loan officers who handle consumer loans and another group who work with commercial loans for business. Grouping work units this way is known as departmentalization by which of the following?

Jabeena has owned a small consulting business for over five years. The company is currently experiencing high growth and is expanding not only in physical locations but also in services offered. Jabeena is likely to employ which type of authority at her company?

Which of the following is the speed at which the organization can improve its products as a result of customer feedback?

Which of the following is a benefit of job specialization?

A company that is organized by the North Region, the West Region, the East Region, and the Central Region would be departmentalization by which of the following?

The pattern of delegation throughout an organization determines the extent to which the organization can be described as which of the following?