Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Regina spends three hours each day working as an online customer service representative for a retailer. She can choose her own hours, within reason. The job works out well for her since she has a new baby that she cares for much of the day. The retailer does not provide her or the other 200 customer service reps with workspace, which constitutes a sizeable cost savings for the company. Regina participates in

Human resource managers at Vandelay Industries want to encourage teamwork and are looking for a better way to compensate members of teams. One approach they are considering is a skill-based system. Which of the following statements about this type of pay system is most accurate?

Archer, in his late fifties, loves his work as a pilot for a major airline and wants to continue working for many more years. The Age Discrimination in Employment Act provides Archer with the right to keep his job as long as his company is financially sound and he does not commit a felony.

Human resource management is the process of deciding the number and types of employees your business needs, and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.

Matt is gathering information about the names, ages, education, specialized skills, and capabilities of all of his firm's employees. The information Matt is acquiring suggests he is working on a

Salespeople often are paid a ________ based on a percentage of their sales.

A ________ is a statement that identifies the minimum qualifications required of a worker in order to perform a specific job.

The process of training and educating employees to become good managers, and then monitoring the progress of their managerial skills over time, is called management simulation.

The time when all employees must be present in a flextime plan is referred to as

Harmon, a human resource manager with the Bookman's Publishing, just finished creating a document that describes what editors do at their jobs. The study Harmon has completed is known as a human resource inventory.

Though temporary workers are employed in most sectors of the economy, almost none have been hired to fill manufacturing jobs.

Many firms are now contracting with outside companies to administer their employee benefits plans.

Once the job description and job specifications were written for a new marketing assistant position in his department, Eric called his HR specialist to proceed with the next step in the process of making a successful hire. After providing a timeframe for qualified persons to apply for the job, the next step in the selection process is best described as

Firms spend time and money to train new employees so that they will work productively over the short term. Development activities such as assigning mentors and creating networks have long-term implications for employees and firms.

Recently, businesses have experienced debate over ________, the practice of discriminating against a dominant or majority group of persons. This situation occurs when businesses must adhere to employment laws that were designed to correct previous discrimination against minority groups.

Morgner Communications, a company that provides phone, Internet, and cable services for residential customers, experienced poor customer service ratings with its overseas call center. After reading this chapter, you would suggest that Morgner implement U.S.-based call agents. This will cost them a little more in office space and benefits, but it will certainly increase its customers' perception of their service.

The Age Discrimination in Employment Act only prevents discrimination against employees who are over the age of 65.

HR is focused on issues directly related to a person's job and with things that happen at work, as opposed to concerns that may affect one's work such as eldercare and childcare, but are not directly related to work.

The Equal Employment Opportunity Act gave the Equal Employment Opportunity Commission the authority to

A management training program that gives managers assignments in a variety of departments in order to expose them to different functions within the organization is called