Question 1

Emotional labor only has negative effects on employees.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT a core job characteristic included in Hackman and Oldham's Job Characteristics Theory?

Accepted Answer

A) skill variety 
B) task identity 
C) task significance 
D) task difficulty 
A) skill variety 
B) task identity 
C) task significance 
D) task difficulty

Question 3

Internal LOC individuals have similar levels of job satisfaction as external LOC individuals.

Accepted Answer

A) True 
 B)False

Question 4

Caryn feels stifled by her job.Although she wants to take on a wider variety of tasks and have more autonomy and responsibility,her boss refuses to increase the scope of her job.Hackman and Oldham would argue that her __________is(are)not being met by her job.

Accepted Answer

A) positive affectivity needs 
B) external locus of control needs 
C) growth need strength 
D) feedback needs 
A) positive affectivity needs 
B) external locus of control needs 
C) growth need strength 
D) feedback needs

Question 5

The extent to which an individual identifies with and is involved with the organization in which they work is known as

Accepted Answer

A) Job involvement. 
B) Organizational commitment. 
C) Job satisfaction. 
D) Occupational commitment. 
A) Job involvement. 
B) Organizational commitment. 
C) Job satisfaction. 
D) Occupational commitment.

Question 6

Which of the following statements about emotional labor is true?

Accepted Answer

A) The form of emotional labor performed can affect both employees and customers who observe it. 
B) The negative effects of surface acting are greater for men than women. 
C) Surface acting can have positive effects on well-being. 
D) Deep acting is associated with higher levels of emotional exhaustion than surface acting. 
A) The form of emotional labor performed can affect both employees and customers who observe it. 
B) The negative effects of surface acting are greater for men than women. 
C) Surface acting can have positive effects on well-being. 
D) Deep acting is associated with higher levels of emotional exhaustion than surface acting.

Question 7

Meyer,Allen,and Smith (1993)have proposed a three-component conception of commitment.Which of the following is NOT one of these components?

Accepted Answer

A) affective 
B) continuance 
C) behavioral 
D) normative 
A) affective 
B) continuance 
C) behavioral 
D) normative

Question 8

Susan enjoys dancing and is very good at it.She teaches accounting,a subject which she does not enjoy.She would most likely have a problem with which antecedent of job satisfaction?

Accepted Answer

A) Job characteristics 
B) Individualism 
C) Person-job fit 
D) Locus of control 
A) Job characteristics 
B) Individualism 
C) Person-job fit 
D) Locus of control

Question 9

If I wanted to research someone's job satisfaction,I would most likely assess them by which of the following?

Accepted Answer

A) A job shadow 
B) A supervisor interview 
C) The JDI 
D) Positive affectivity test 
A) A job shadow 
B) A supervisor interview 
C) The JDI 
D) Positive affectivity test

Question 10

Dan has accrued a benefits package and does not feel that he can leave his job,although he would like to.This describes what form of commitment?

Accepted Answer

A) affective 
B) continuance 
C) normative 
D) behavioral 
A) affective 
B) continuance 
C) normative 
D) behavioral

Question 11

Brian enjoys his job because it is important,involves a variety of tasks,and he has the freedom to do his job as he sees fit.This example illustrates the ______ model of job satisfaction.

Accepted Answer

A) environmental 
B) personality 
C) interactionist 
D) selection 
A) environmental 
B) personality 
C) interactionist 
D) selection

Question 12

The approach to examining job satisfaction from an interactionist perspective focuses mainly on person-job fit.What are they most likely to examine?

Accepted Answer

A) The personality characteristics of the individual 
B) The KSAOs of the job 
C) Cultural differences between individuals on the job 
D) The correspondence between what people want on a job and what they say they have 
A) The personality characteristics of the individual 
B) The KSAOs of the job 
C) Cultural differences between individuals on the job 
D) The correspondence between what people want on a job and what they say they have

Question 13

According to the research on culture differences in job satisfaction,the Latin countries tend to be high in which of the following values?

Accepted Answer

A) Collectivism 
B) Masculinity 
C) Power distance 
D) Both A and C 
A) Collectivism 
B) Masculinity 
C) Power distance 
D) Both A and C

Question 14

Managers from which countries were shown to be least satisfied?

Accepted Answer

A) The United States 
B) England 
C) Israel 
D) Canada 
A) The United States 
B) England 
C) Israel 
D) Canada

Question 15

_________ is measured by the MSQ and concerns aspects of the work situation that the person likes,such as fringe benefits and pay.

Accepted Answer

A) Job satisfaction 
B) Intrinsic satisfaction 
C) Extrinsic satisfaction 
D) Job commitment 
A) Job satisfaction 
B) Intrinsic satisfaction 
C) Extrinsic satisfaction 
D) Job commitment

Question 16

The Hawthorne researchers identified some employees as "chronic kickers".These employees:

Accepted Answer

A) constantly pushed themselves to "kick their performance up a notch". 
B) complained about the job continually regardless of what the researchers did for them. 
C) would kick their machines to get them to function properly. 
D) were verbally abusive to their coworkers. 
A) constantly pushed themselves to "kick their performance up a notch". 
B) complained about the job continually regardless of what the researchers did for them. 
C) would kick their machines to get them to function properly. 
D) were verbally abusive to their coworkers.

Question 17

Which of the following dimensions is NOT measured by the Job Descriptive Index (JDI)?

Accepted Answer

A) Work 
B) Supervision 
C) Promotion opportunities 
D) Communication 
A) Work 
B) Supervision 
C) Promotion opportunities 
D) Communication

Question 18

Which of the following statements about job characteristics is true?

Accepted Answer

A) Results of studies using questionnaires have definitively shown that job characteristics cause increases in job satisfaction. 
B) Research in Malaysian samples showed that job characteristics were related to job satisfaction. 
C) Research suggests that changes in job satisfaction associated with changes in job characteristics may be short-lived. 
D) No studies have shown that the five job characteristics are related to job satisfaction. 
A) Results of studies using questionnaires have definitively shown that job characteristics cause increases in job satisfaction. 
B) Research in Malaysian samples showed that job characteristics were related to job satisfaction. 
C) Research suggests that changes in job satisfaction associated with changes in job characteristics may be short-lived. 
D) No studies have shown that the five job characteristics are related to job satisfaction.

Question 19

Clark compartmentalizes his life so that what happens at work has no effect on his home life.Which hypothesis does this scenario describe?

Accepted Answer

A) Spillover hypothesis 
B) Compensation hypothesis. 
C) Segmentation hypothesis. 
D) None of the above. 
A) Spillover hypothesis 
B) Compensation hypothesis. 
C) Segmentation hypothesis. 
D) None of the above.

Question 20

Which of the following is NOT one of Hofstede's cultural dimensions?

Accepted Answer

A) masculinity 
B) locus of control 
C) power distance 
D) uncertainty avoidance 
A) masculinity 
B) locus of control 
C) power distance 
D) uncertainty avoidance

Emotional labor only has negative effects on employees.

Which of the following is NOT a core job characteristic included in Hackman and Oldham's Job Characteristics Theory?

Internal LOC individuals have similar levels of job satisfaction as external LOC individuals.

Caryn feels stifled by her job.Although she wants to take on a wider variety of tasks and have more autonomy and responsibility,her boss refuses to increase the scope of her job.Hackman and Oldham would argue that her __________is(are)not being met by her job.

The extent to which an individual identifies with and is involved with the organization in which they work is known as

Which of the following statements about emotional labor is true?

Meyer,Allen,and Smith (1993)have proposed a three-component conception of commitment.Which of the following is NOT one of these components?

Susan enjoys dancing and is very good at it.She teaches accounting,a subject which she does not enjoy.She would most likely have a problem with which antecedent of job satisfaction?

If I wanted to research someone's job satisfaction,I would most likely assess them by which of the following?

Dan has accrued a benefits package and does not feel that he can leave his job,although he would like to.This describes what form of commitment?

Brian enjoys his job because it is important,involves a variety of tasks,and he has the freedom to do his job as he sees fit.This example illustrates the ______ model of job satisfaction.

The approach to examining job satisfaction from an interactionist perspective focuses mainly on person-job fit.What are they most likely to examine?

According to the research on culture differences in job satisfaction,the Latin countries tend to be high in which of the following values?

Managers from which countries were shown to be least satisfied?

_________ is measured by the MSQ and concerns aspects of the work situation that the person likes,such as fringe benefits and pay.

The Hawthorne researchers identified some employees as "chronic kickers".These employees:

Which of the following dimensions is NOT measured by the Job Descriptive Index (JDI)?

Which of the following statements about job characteristics is true?

Clark compartmentalizes his life so that what happens at work has no effect on his home life.Which hypothesis does this scenario describe?

Which of the following is NOT one of Hofstede's cultural dimensions?

Introduction

Research Methods in I0 Psychology

Job Analysis

Performance Appraisal

Assessment Methods for Selection and Placement

Selecting Employees

Training

Theories of Employee Motivation

Productive and Counterproductive Employee Behavior

Occupational Health Psychology

Work Groups and Work Teams

Leadership and Power in Organizations

Organizational Development and Theory

Filters

Exam 9: Job Satisfaction and Organizational Commitment

Emotional labor only has negative effects on employees.

Which of the following is NOT a core job characteristic included in Hackman and Oldham's Job Characteristics Theory?

Internal LOC individuals have similar levels of job satisfaction as external LOC individuals.

Caryn feels stifled by her job.Although she wants to take on a wider variety of tasks and have more autonomy and responsibility,her boss refuses to increase the scope of her job.Hackman and Oldham would argue that her __________is(are)not being met by her job.

The extent to which an individual identifies with and is involved with the organization in which they work is known as

Which of the following statements about emotional labor is true?

Meyer,Allen,and Smith (1993)have proposed a three-component conception of commitment.Which of the following is NOT one of these components?

Susan enjoys dancing and is very good at it.She teaches accounting,a subject which she does not enjoy.She would most likely have a problem with which antecedent of job satisfaction?

If I wanted to research someone's job satisfaction,I would most likely assess them by which of the following?

Dan has accrued a benefits package and does not feel that he can leave his job,although he would like to.This describes what form of commitment?

Brian enjoys his job because it is important,involves a variety of tasks,and he has the freedom to do his job as he sees fit.This example illustrates the ______ model of job satisfaction.

The approach to examining job satisfaction from an interactionist perspective focuses mainly on person-job fit.What are they most likely to examine?

According to the research on culture differences in job satisfaction,the Latin countries tend to be high in which of the following values?

Managers from which countries were shown to be least satisfied?

_________ is measured by the MSQ and concerns aspects of the work situation that the person likes,such as fringe benefits and pay.

The Hawthorne researchers identified some employees as "chronic kickers".These employees:

Which of the following dimensions is NOT measured by the Job Descriptive Index (JDI)?

Which of the following statements about job characteristics is true?

Clark compartmentalizes his life so that what happens at work has no effect on his home life.Which hypothesis does this scenario describe?

Which of the following is NOT one of Hofstede's cultural dimensions?

Introduction

Research Methods in I0 Psychology

Job Analysis

Performance Appraisal

Assessment Methods for Selection and Placement

Selecting Employees

Training

Theories of Employee Motivation

Productive and Counterproductive Employee Behavior

Occupational Health Psychology

Work Groups and Work Teams

Leadership and Power in Organizations

Organizational Development and Theory

Filters