Question 1

One of the primary steps in developing world-class performance measures is to identify the firm's strategic objectives.

Accepted Answer

A) True 
 B)False

Question 2

Dominant companies within a supply chain can use their buying power to:

Accepted Answer

A)  Leverage demands for supplier conformance to its supply chain requirements 
B)  Eliminate the need for performance metrics 
C)  Increase organizational productivity 
D)  Motivate customers to change their buying preferences 
A)  Leverage demands for supplier conformance to its supply chain requirements 
B)  Eliminate the need for performance metrics 
C)  Increase organizational productivity 
D)  Motivate customers to change their buying preferences

Question 3

The Balanced Scorecard approach to performance measurement seeks in to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following supply chain performance metrics measures the average percentage of orders that arrive on time,complete and damage-free?

Accepted Answer

A)  Total supply chain management costs 
B)  Supply chain perfect order fulfillment performance 
C)  Supply chain cash-to-cash cycle time 
D)  Supply chain delivery performance 
A)  Total supply chain management costs 
B)  Supply chain perfect order fulfillment performance 
C)  Supply chain cash-to-cash cycle time 
D)  Supply chain delivery performance

Question 5

The traditional Balanced Scorecard framework consists of four perspectives: financial perspective,human resources perspective,inventory perspective,and the logistics perspective.

Accepted Answer

A) True 
 B)False

Question 6

World-class performance measures can be used in different functional areas of a firm to satisfy objectives,enhance the value of the firm's products and services,and increase customer satisfaction by providing measures in which of the following capability area(s)?

Accepted Answer

A)  Quality 
B)  Cost 
C)  Customer Service 
D)  All of these 
A)  Quality 
B)  Cost 
C)  Customer Service 
D)  All of these

Question 7

Which of the following was designed by Kaplan and Norton in an effort to align performance measures with strategic plans and goals?

Accepted Answer

A)  Balanced Scorecard 
B)  SCOR 
C)  DCOR 
D)  GSCM 
A)  Balanced Scorecard 
B)  SCOR 
C)  DCOR 
D)  GSCM

Question 8

The textbook described 7 important steps in creating an effective performance measurement system.List three of those critical steps.

Accepted Answer

1.Identify a the firm's strategic object

Question 9

In general,Wal-Mart has very little interest in green supply chain management.

Accepted Answer

A) True 
 B)False

Question 10

Supply chains that are flexible enough to quickly respond to changes in the marketplace are called demand-driven supply networks.

Accepted Answer

A) True 
 B)False

Question 11

When departments operate in ____,departments are more focused on meeting functional standards instead of optimizing overall supply chain performance.

Accepted Answer

A)  SCOR 
B)  Scorecarding 
C)  Functional silos 
D)  Collaborative relationships 
A)  SCOR 
B)  Scorecarding 
C)  Functional silos 
D)  Collaborative relationships

Question 12

Web-based balanced scorecard applications are sometimes referred to as dashboards.

Accepted Answer

A) True 
 B)False

Question 13

For the following FOUR performance measures show how each is beneficial in achieving both typical organizational/supply chain goals and also sustainability goals.
1.Defect Rate - Total defects / Total Units Produced
2.Amount of scrap material produced per workstation
3.Percentage of orders delivered to the correct address
4.Costs associated with packaging

Accepted Answer

1.Defect Rate
 Defects are produced like

Question 14

According to the textbook,the initial step in creating an effective performance measurement system is:

Accepted Answer

A)  Develop the process 
B)  Contact supply chain partners 
C)  Identify the firm's strategic objectives 
D)  Reduce firm debt to zero 
A)  Develop the process 
B)  Contact supply chain partners 
C)  Identify the firm's strategic objectives 
D)  Reduce firm debt to zero

Question 15

In general,performance measurements systems are identical from company to company.

Accepted Answer

A) True 
 B)False

Question 16

Once the supply chain partner requirements are understood,supply chain members can then:

Accepted Answer

A)  Develop an appropriate information technology system 
B)  Develop their organizational skill sets 
C)  Audit their capabilities to see if they are consistent with the needs of the end customers 
D)  Implement a quality development program for the employees 
A)  Develop an appropriate information technology system 
B)  Develop their organizational skill sets 
C)  Audit their capabilities to see if they are consistent with the needs of the end customers 
D)  Implement a quality development program for the employees

Question 17

According to the textbook,Best Buy has been working to a develop flexible and responsive supply chain that would be considered a:

Accepted Answer

A)  Push supply chain 
B)  Demand-driven supply network 
C)  SCOR supply chain 
D)  GSCM 
A)  Push supply chain 
B)  Demand-driven supply network 
C)  SCOR supply chain 
D)  GSCM

Question 18

Nowadays,successful supply chains are those that in the face of ever changing customer needs can continue to:

Accepted Answer

A)  Deliver the right combination of cost, quality, and customer service 
B)  Increase the number of their suppliers 
C)  Eliminate the need for performance metrics 
D)  All of these 
A)  Deliver the right combination of cost, quality, and customer service 
B)  Increase the number of their suppliers 
C)  Eliminate the need for performance metrics 
D)  All of these

Question 19

Which of the following is a problem with a company establishing standards for performance? For example: production rates of 10 units per hour.

Accepted Answer

A)  Employees are driven to work so fast they may make defects 
B)  Employees and managers may produce false records 
C)  Once performance goals are reached, incentives to improve may disappear 
D)  All of these 
A)  Employees are driven to work so fast they may make defects 
B)  Employees and managers may produce false records 
C)  Once performance goals are reached, incentives to improve may disappear 
D)  All of these

Question 20

Traditional performance measures include:

Accepted Answer

A)  Cost and Revenue 
B)  Revenue and SCOR 
C)  Profit and Perfect Order Fulfillment 
D)  SCOR and DCOR 
A)  Cost and Revenue 
B)  Revenue and SCOR 
C)  Profit and Perfect Order Fulfillment 
D)  SCOR and DCOR

One of the primary steps in developing world-class performance measures is to identify the firm's strategic objectives.

Dominant companies within a supply chain can use their buying power to:

The Balanced Scorecard approach to performance measurement seeks in to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

Which of the following supply chain performance metrics measures the average percentage of orders that arrive on time,complete and damage-free?

The traditional Balanced Scorecard framework consists of four perspectives: financial perspective,human resources perspective,inventory perspective,and the logistics perspective.

World-class performance measures can be used in different functional areas of a firm to satisfy objectives,enhance the value of the firm's products and services,and increase customer satisfaction by providing measures in which of the following capability area(s)?

Which of the following was designed by Kaplan and Norton in an effort to align performance measures with strategic plans and goals?

The textbook described 7 important steps in creating an effective performance measurement system.List three of those critical steps.

In general,Wal-Mart has very little interest in green supply chain management.

Supply chains that are flexible enough to quickly respond to changes in the marketplace are called demand-driven supply networks.

When departments operate in ____,departments are more focused on meeting functional standards instead of optimizing overall supply chain performance.

Web-based balanced scorecard applications are sometimes referred to as dashboards.

According to the textbook,the initial step in creating an effective performance measurement system is:

In general,performance measurements systems are identical from company to company.

Once the supply chain partner requirements are understood,supply chain members can then:

According to the textbook,Best Buy has been working to a develop flexible and responsive supply chain that would be considered a:

Nowadays,successful supply chains are those that in the face of ever changing customer needs can continue to:

Which of the following is a problem with a company establishing standards for performance? For example: production rates of 10 units per hour.

Traditional performance measures include:

Introduction to Supply Chain Management

Purchasing Management

Creating and Managing Supplier Relationships

Ethical and Sustainable Sourcing

Demand Forecasting

Resource Planning Systems

Inventory Management

Process Management: Lean and Six Sigma in the Supply Chain

Domestic U.S.and Global Logistics

Customer Relationship Management

Global Location Decisions

Service Response Logistics

Supply Chain Process Integration

Filters

Exam 14: Performance Measurement Along the Supply Chain

One of the primary steps in developing world-class performance measures is to identify the firm's strategic objectives.

Dominant companies within a supply chain can use their buying power to:

The Balanced Scorecard approach to performance measurement seeks in to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

Which of the following supply chain performance metrics measures the average percentage of orders that arrive on time,complete and damage-free?

The traditional Balanced Scorecard framework consists of four perspectives: financial perspective,human resources perspective,inventory perspective,and the logistics perspective.

World-class performance measures can be used in different functional areas of a firm to satisfy objectives,enhance the value of the firm's products and services,and increase customer satisfaction by providing measures in which of the following capability area(s)?

Which of the following was designed by Kaplan and Norton in an effort to align performance measures with strategic plans and goals?

The textbook described 7 important steps in creating an effective performance measurement system.List three of those critical steps.

In general,Wal-Mart has very little interest in green supply chain management.

Supply chains that are flexible enough to quickly respond to changes in the marketplace are called demand-driven supply networks.

When departments operate in ____,departments are more focused on meeting functional standards instead of optimizing overall supply chain performance.

Web-based balanced scorecard applications are sometimes referred to as dashboards.

According to the textbook,the initial step in creating an effective performance measurement system is:

In general,performance measurements systems are identical from company to company.

Once the supply chain partner requirements are understood,supply chain members can then:

According to the textbook,Best Buy has been working to a develop flexible and responsive supply chain that would be considered a:

Nowadays,successful supply chains are those that in the face of ever changing customer needs can continue to:

Which of the following is a problem with a company establishing standards for performance? For example: production rates of 10 units per hour.

Traditional performance measures include:

Introduction to Supply Chain Management

Purchasing Management

Creating and Managing Supplier Relationships

Ethical and Sustainable Sourcing

Demand Forecasting

Resource Planning Systems

Inventory Management

Process Management: Lean and Six Sigma in the Supply Chain

Domestic U.S.and Global Logistics

Customer Relationship Management

Global Location Decisions

Service Response Logistics

Supply Chain Process Integration

Filters