Exam 1: Introduction to Systems Analysis and Design

Hardware consists of everything in the physical layer of the information system.

Internet-based commerce is called _____ and includes two main sectors: B2C (business-to-consumer)and B2B (business-to-business).

A _____ is an overview that describes a company's overall functions,processes,organization,products,services,customers,suppliers,competitors,constraints,and future direction.

Tools make it easier to build an information system,thereby boosting IT productivity and improving the quality of the finished product.

Assistive technology refers to the combination of hardware,software,and services that people use to manage,communicate,and share information.

Most large companies require systems that combine transaction processing,business support,knowledge management,and user productivity features.

After developing a model,many CASE tools can generate program code,which impedes and slows down the implementation process.

In a systems development life cycle (SDLC)model,the purpose of the _____ is to create a physical model that will satisfy all documented requirements for the system.

Many companies find that a trend called empowerment,which gives employees more responsibility and accountability,improves employee motivation and increases customer satisfaction.

When one is using a transaction processing system,if a single element of a transaction fails,the system will skip the corrupt element and continue to process the rest of the transaction.

Many large IT departments use a(n)_____ team that reviews and tests all applications and systems changes to verify specifications and software quality standards.

Discuss the pros and cons of object-oriented analysis.

Knowledge workers and team leaders are included in the top level of the organizational model.

A mission-critical system is one that is unimportant to a company's operations.

A(n)_____ uses various symbols and shapes to represent data flow,processing,and storage.

Business support systems _____.

After spending a week getting to know the members of the team,including their strengths and weaknesses,and what has worked well (and not so well)for this particular team in the past,Roark realizes that one theme keeps recurring: the team has particularly weak communications skills.Which method is Roark least likely to use,given that he knows about the disadvantages of each method?

Network administration includes hardware and software maintenance,support,and security.

Application software consists of programs that support day-to-day business functions and provide users with the information they need.

It is a new day at the firm.Roark has been in place for a few weeks,strengthening the communications skills of his employees,getting them to work much better together.Now,the challenge that he faces is not an internal one;it lies with the client,which is increasingly incapable of sticking with decisions.Roark,based on his past experience with other clients like this,is afraid that the client will throw them a curveball and want to make changes late in the game-but that they also will be unwilling to absorb the costs of those changes.For this reason,which method of development will Roark eliminate?