Exam 5: Individual Organization Relations and Retention

In the context of the motivation/hygiene theory, which of the following is considered a motivator?

A financial services firm conducted an attitude survey and asked its employees to respond candidly to the survey questions. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is best recommended that HR _____.

What are the usual employee and employer expectations in a psychological contract?

Employee productivity is a tangible aspect of psychological contracts.

HR actions such as information sharing tend to increase individuals' turnover intentions.

Brooke left Mauve Inc. after working in the company for five years. On her last day at work, Lucas, the company's HR Manager, conducted an interview with Brooke asking her to explain the reasons for leaving the organization. Brooke told Lucas that she did not see any career growth in the organization. After the interview, Lucas summarized this information and communicated it with Brooke's managers. Which of the following types of interviews did Lucas conduct in this scenario?

Mark was terminated by his company because of his poor client management skills, which resulted in the company losing one of its major clients. Mark's termination best exemplifies _____.

How does an exit interview help an organization in its employee retention efforts?

Functional turnover occurs when key individuals leave an organization, often at crucial times.

Which of the following represents an employer applying the principles of positive reinforcement to address absenteeism?

Older employees tend to have lower job satisfaction than younger employees.

Describe the main differences between engaged and disengaged employees in an organization.

Why are employee surveys an important part of retention assessment?

In the context of turnover costs incurred by a company, vacancy costs primarily include supervisory time, pay rates to prevent separations, and exit interview time.

Decreased customer service is a hidden cost of turnover.

According to Abraham Maslow, soon after a person has fulfilled his or her safety needs, he or she will strive to fulfill his or her _____.

Customer dissatisfaction is a direct cost of absenteeism.

Higher unemployment rates usually mean more dissatisfied employees in the workforce.

Symphony Inc. has a culture of open communication and trust. Joel, an HR Manager at the company, wants to assess the level of current employee satisfaction and engagement. He has planned to conduct interviews with the employees of the organization to gain valuable insights on what motivates them to continue working for the organization. Which of the following types of interviews should Joel conduct in this scenario?

In the context of equity theory, which of the following is considered an outcome?