Question 1

Which of the following best exemplifies involuntary turnover?

Accepted Answer

A)  Jane quit her job because a project she devoted a lot of effort to got shelved. 
B)  Stephan loved his job, but he quit when he noticed that many of his coworkers were being laid off. 
C)  Mary announced her retirement a day after her 40th birthday. 
D)  Jaylynn was terminated because he performed poorly on an important project. 
A)  Jane quit her job because a project she devoted a lot of effort to got shelved. 
B)  Stephan loved his job, but he quit when he noticed that many of his coworkers were being laid off. 
C)  Mary announced her retirement a day after her 40th birthday. 
D)  Jaylynn was terminated because he performed poorly on an important project.

Question 2

In the context of Abraham Maslow's hierarchy of needs theory, which of the following needs will a person strive to fulfill first?

Accepted Answer

A)  Physiological needs 
B)  Safety and security needs 
C)  Self-actualization needs 
D)  Belonging and love needs 
A)  Physiological needs 
B)  Safety and security needs 
C)  Self-actualization needs 
D)  Belonging and love needs

Question 3

Churn refers to the practice of hiring _____.

Accepted Answer

A)  new employees while laying off others 
B)  only those workers who have more than five years of prior experience in a similar industry 
C)  only when the need arises rather than hiring on an ongoing basis 
D)  workers on a short-term contract basis 
A)  new employees while laying off others 
B)  only those workers who have more than five years of prior experience in a similar industry 
C)  only when the need arises rather than hiring on an ongoing basis 
D)  workers on a short-term contract basis

Question 4

The average time lost per absent employee during a specified period of time is known as the _____.

Accepted Answer

A)  inactivity rate 
B)  incidence rate 
C)  severity rate 
D)  compensation rate 
A)  inactivity rate 
B)  incidence rate 
C)  severity rate 
D)  compensation rate

Question 5

Alan, an HR manager at Iris Inc., wants to measure the absenteeism rate of the company. Which of the following equations should Alan use to accurately compute the absenteeism rate?

Accepted Answer

A)  Absenteeism rate = (average number of employees) × (number of workdays) × 100 / (number of persons - days lost through job absence during period) 
B)  Absenteeism rate = (number of persons - days lost through job absence during period)/([average number of employees] × [number of workdays]) x 100 
C)  Absenteeism rate = number of employee separations during the year × 100 / total number of employees at midyear 
D)  Absenteeism rate = total number of employees at midyear × 100 / number of employee separations during the year 
A)  Absenteeism rate = (average number of employees) × (number of workdays) × 100 / (number of persons - days lost through job absence during period) 
B)  Absenteeism rate = (number of persons - days lost through job absence during period)/([average number of employees] × [number of workdays]) x 100 
C)  Absenteeism rate = number of employee separations during the year × 100 / total number of employees at midyear 
D)  Absenteeism rate = total number of employees at midyear × 100 / number of employee separations during the year

Question 6

What are the three major factors that affect individual performance in organizations?

Accepted Answer

The three major factors that affect how

Question 7

Charu, an efficient waitress at a family restaurant, consistently gets low tips from customers. She announces that she is quitting her job to take another job at a newly opened casino. This best exemplifies _____.

Accepted Answer

A)  voluntary turnover 
B)  functional turnover 
C)  involuntary turnover 
D)  positive turnover 
A)  voluntary turnover 
B)  functional turnover 
C)  involuntary turnover 
D)  positive turnover

Question 8

How can employee engagement be enhanced throughout a company?

Accepted Answer

Employee engagement can be enhanced by e

Question 9

What is motivation? Describe some common ways in which organizations try to motivate their employees.

Accepted Answer

Motivation is the desire that exists wit

Question 10

What is the relationship between job satisfaction and organizational commitment?

Accepted Answer

Job satisfaction influences organization

Question 11

In a(n) _____, individuals are asked to explain their reasons for leaving an organization.

Accepted Answer

A)  situational interview 
B)  stay interview 
C)  appraisal interview 
D)  exit interview 
A)  situational interview 
B)  stay interview 
C)  appraisal interview 
D)  exit interview

Question 12

According to equity theory, outcomes received by a person can be either tangible or intangible.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is the first step in the process of managing retention?

Accepted Answer

A)  Measurement and assessment 
B)  Management intervention 
C)  Evaluation and follow-up 
D)  Career development and planning 
A)  Measurement and assessment 
B)  Management intervention 
C)  Evaluation and follow-up 
D)  Career development and planning

Question 14

In the context of the motivation/hygiene theory, which of the following is considered a hygiene factor?

Accepted Answer

A)  Achievement 
B)  Recognition 
C)  Responsibility 
D)  Salary 
A)  Achievement 
B)  Recognition 
C)  Responsibility 
D)  Salary

Question 15

In the context of Frederick Herzberg's motivation/hygiene theory, explain how motivators and hygiene factors interact to affect employee performance.

Accepted Answer

Frederick Herzberg's motivation/hygiene

Question 16

Paid orientation time is a separation cost involved in turnover.

Accepted Answer

A) True 
 B)False

Question 17

Severity rate is defined as the percentage of time lost to absenteeism.

Accepted Answer

A) True 
 B)False

Question 18

Replacement training is a direct cost of absenteeism.

Accepted Answer

A) True 
 B)False

Question 19

Lumina Inc. had 4,900 employees at the beginning of 2014. During the first half of the year, the company had no attrition. The company's profits were high, and its training and orientation programs were efficient. It continued to hire at a healthy pace and had 5,000 employees at midyear. However, in the second half of the year, 200 employees were laid off and no new hiring took place. What is Lumina's turnover rate for 2014?

Accepted Answer

A)  50 percent 
B)  25 percent 
C)  4 percent 
D)  2 percent 
A)  50 percent 
B)  25 percent 
C)  4 percent 
D)  2 percent

Question 20

An example of coworker-directed organizational citizenship behavior is cheering on a colleague for receiving a reward.

Accepted Answer

A) True 
 B)False

Which of the following best exemplifies involuntary turnover?

In the context of Abraham Maslow's hierarchy of needs theory, which of the following needs will a person strive to fulfill first?

Churn refers to the practice of hiring _____.

The average time lost per absent employee during a specified period of time is known as the _____.

Alan, an HR manager at Iris Inc., wants to measure the absenteeism rate of the company. Which of the following equations should Alan use to accurately compute the absenteeism rate?

What are the three major factors that affect individual performance in organizations?

Charu, an efficient waitress at a family restaurant, consistently gets low tips from customers. She announces that she is quitting her job to take another job at a newly opened casino. This best exemplifies _____.

How can employee engagement be enhanced throughout a company?

What is motivation? Describe some common ways in which organizations try to motivate their employees.

What is the relationship between job satisfaction and organizational commitment?

In a(n) _____, individuals are asked to explain their reasons for leaving an organization.

According to equity theory, outcomes received by a person can be either tangible or intangible.

Which of the following is the first step in the process of managing retention?

In the context of the motivation/hygiene theory, which of the following is considered a hygiene factor?

In the context of Frederick Herzberg's motivation/hygiene theory, explain how motivators and hygiene factors interact to affect employee performance.

Paid orientation time is a separation cost involved in turnover.

Severity rate is defined as the percentage of time lost to absenteeism.

Replacement training is a direct cost of absenteeism.

An example of coworker-directed organizational citizenship behavior is cheering on a colleague for receiving a reward.

Human Resource Management in Organizations

Human Resource Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Recruiting High-Quality Talent

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union-Management Relations

Global Human Resource Management

Filters

Exam 5: Individual Organization Relations and Retention

Which of the following best exemplifies involuntary turnover?

In the context of Abraham Maslow's hierarchy of needs theory, which of the following needs will a person strive to fulfill first?

Churn refers to the practice of hiring _____.

The average time lost per absent employee during a specified period of time is known as the _____.

Alan, an HR manager at Iris Inc., wants to measure the absenteeism rate of the company. Which of the following equations should Alan use to accurately compute the absenteeism rate?

What are the three major factors that affect individual performance in organizations?

Charu, an efficient waitress at a family restaurant, consistently gets low tips from customers. She announces that she is quitting her job to take another job at a newly opened casino. This best exemplifies _____.

How can employee engagement be enhanced throughout a company?

What is motivation? Describe some common ways in which organizations try to motivate their employees.

What is the relationship between job satisfaction and organizational commitment?

In a(n) _____, individuals are asked to explain their reasons for leaving an organization.

According to equity theory, outcomes received by a person can be either tangible or intangible.

Which of the following is the first step in the process of managing retention?

In the context of the motivation/hygiene theory, which of the following is considered a hygiene factor?

In the context of Frederick Herzberg's motivation/hygiene theory, explain how motivators and hygiene factors interact to affect employee performance.

Paid orientation time is a separation cost involved in turnover.

Severity rate is defined as the percentage of time lost to absenteeism.

Replacement training is a direct cost of absenteeism.

An example of coworker-directed organizational citizenship behavior is cheering on a colleague for receiving a reward.

Human Resource Management in Organizations

Human Resource Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Recruiting High-Quality Talent

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union-Management Relations

Global Human Resource Management

Filters