Exam 5: Individual Organization Relations and Retention

Which of the following is used by employers to address the issue of job satisfaction among employees?

_____ is the desire that exists within a person that causes that individual to act.

Which of the following is true of the disciplinary approach used by organizations to address absenteeism?

Functional turnover represents a positive change for organizations.

Fifty employees of GlowFax Inc. quit the company this year. Thirty-five of the employees left by choice, while the rest were asked to leave either because of poor performance or high absenteeism. The total number of employees in the company was 270 in January. The midyear employee count was 250, and the number became 220 at the end of the year. What is GlowFax's turnover rate for this year?

Many talented teachers at Sunnydale High School resigned from their jobs in the past year. The Administrative President of the school board is in a fix and is unable to identify a reason for this attrition. The school pays competitive wages to its teachers and even gave them a pay hike recently. In this scenario, which of the following points should Sunnydale's Administrative President keep in mind when devising a solution to the problem?

The performance-reward linkage described in expectancy theory refers to employees' beliefs that working harder will lead to better performance.

Which of the following is a direct cost of absenteeism?

Discuss how organizations can retain top performers.

In the context of the motivation/hygiene theory, which of the following is considered a motivator?

Argon Inc. has had a high turnover rate in the past quarter. The HR managers of the company want to assess and manage employee work attitudes to ensure good retention. Which of the following tools is most likely to help the HR managers evaluate employees' feelings and beliefs about their jobs and the organization?

Define organizational commitment.

Describe five factors that are included in calculating turnover costs.

Work rule violation is the most common cause of voluntary turnover.

Identify an intangible item in a psychological contract.

Describe some causes of voluntary turnover.

Which of the following best exemplifies voluntary turnover?

Loyal employees report less job tension than employees whose loyalty is low.

According to the two-factor theory, addressing hygiene factors in an organization ensures that employees are motivated to work harder.

Maria is an employee at Lyric Inc. Her colleagues describe her as friendly and gregarious. She is a good team player and is always willing to help others. She also likes socializing with her colleagues outside of work. In the context of David McClelland's three needs theory, Maria is most likely driven by a need for _____.