Exam 10: Adding Value: Self-Leadership and Teamwork
Exam 1: Overview of Personal Selling126 Questions
Exam 2: Building Trust and Sales Ethics109 Questions
Exam 3: Understanding Buyers143 Questions
Exam 4: Communication Skills134 Questions
Exam 5: Strategic Prospecting and Preparing for Sales Dialogue121 Questions
Exam 6: Planning Sales Dialogues and Presentations138 Questions
Exam 7: Sales Dialogue: Creating and Communicating Value133 Questions
Exam 8: Addressing Concerns and Earning Commitment138 Questions
Exam 9: Expanding Customer Relations140 Questions
Exam 10: Adding Value: Self-Leadership and Teamwork154 Questions
Exam 11: Sales Management and Sales 2.0186 Questions
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Which of the following common sales call routing plan patterns is best used when the territory is large and accounts are clustered in the several widely dispersed groups?
(Multiple Choice)
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Placing existing customers and prospects in categories based on their sales potential is called ____.
(Multiple Choice)
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Salespeople involved in relational selling are becoming increasingly more independent of their organizations.
(True/False)
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Which of the following is not one of the four levels at which salespeople should establish goals?
(Multiple Choice)
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What is the last stage of the five stages of self-leadership?
(Multiple Choice)
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______________ are secured networks within the organization using the Internet or commercial channels to provide direct linkages between company units and individuals.
(Short Answer)
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Portfolio analysis is more complex than single-factor analysis.
(True/False)
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A salesperson's personal goals should be based on his/her sales call goals.
(True/False)
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______________ relationships are relationships salespeople build with customers outside the organization and working environment.
(Short Answer)
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Steve's works his territory by starting at his office and working out in one direction until he reaches the end of his territory. Steve is using a _______________ routing plan.
(Short Answer)
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Portfolio analysis is a common method used for account classification because of its simplicity.
(True/False)
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One of the six teamwork skills salespeople must learn to and sincerely apply in their process of building internal partnerships is the ability "___________ to the little things."
(Short Answer)
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Which of the following is not one of the six teamwork skills that salespeople must learn and sincerely apply in the process of building internal partnerships?
(Multiple Choice)
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Carol classifies her accounts based on sales revenue. Carol is using ___________ analysis to classify her accounts.
(Short Answer)
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Public libraries will be of little help to salespeople attempting to analyze their territories and classify their customers.
(True/False)
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Which of the following statements about sales technology automation is untrue?
(Multiple Choice)
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Which the following is not one of the sequential stages of self-leadership?
(Multiple Choice)
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It is not uncommon for salespeople to find that 20% of their customers generate __% of their sales potential.
(Short Answer)
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