Question 1

Good listening involves paying attention to nonverbal cues as well as the actual spoken words.

Accepted Answer

A) True 
 B)False

Question 2

An issue of the International Journal of Listening indicates that listening skills are crucial in contexts such as education, health care, and business, but not necessarily in religion.

Accepted Answer

A) True 
 B)False

Question 3

Of the many different elements in the listening process, hearing is the physiological dimension.

Accepted Answer

A) True 
 B)False

Question 4

Speaking is an active process; listening is a passive activity.

Accepted Answer

A) True 
 B)False

Question 5

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"So you're upset because Chase didn't pay you back?"

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 6

Listening fidelity refers to the degree of congruence between what a listener understands and what the message-sender was attempting to communicate.

Accepted Answer

A) True 
 B)False

Question 7

Women are more likely than men to give supportive responses when presented with another person's problems.

Accepted Answer

A) True 
 B)False

Question 8

Insulated listeners respond only to the parts of your remarks that interest them.

Accepted Answer

A) True 
 B)False

Question 9

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking, and sometimes I think it's a real proposition."

Accepted Answer

A) "Either way it's sexual harassment, which is illegal.You shouldn't let him get away with it!" 
B) "So you can't figure out his motives, is that it?" 
C) "You sound upset by this." 
D) "You sound worried and confused because you're not sure if he's coming on to you or not." 
E) "That's a common problem these days.I can see why you're upset, and I don't blame you." 
A) "Either way it's sexual harassment, which is illegal.You shouldn't let him get away with it!" 
B) "So you can't figure out his motives, is that it?" 
C) "You sound upset by this." 
D) "You sound worried and confused because you're not sure if he's coming on to you or not." 
E) "That's a common problem these days.I can see why you're upset, and I don't blame you."

Question 10

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"That's a good idea."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 11

Which of the following statements accurately describes the culture and listening observations noted by Austin Lee in the "Looking at Diversity" box?

Accepted Answer

A) Koreans show respect to authority by asking a lot of questions during class. 
B) Americans may be more likely than Koreans to jump in and finish a sentence for a friend who seems to be struggling for words. 
C) In Korea, people in low power positions tend to analyze, advise, and judge. 
D) Koreans tend to interrupt authority figures just as often as they would interrupt a friend. 
E) The Korean style of using silence as a way to respect authority was misunderstood by his American teachers as passivity and disinterest. 
A) Koreans show respect to authority by asking a lot of questions during class. 
B) Americans may be more likely than Koreans to jump in and finish a sentence for a friend who seems to be struggling for words. 
C) In Korea, people in low power positions tend to analyze, advise, and judge. 
D) Koreans tend to interrupt authority figures just as often as they would interrupt a friend. 
E) The Korean style of using silence as a way to respect authority was misunderstood by his American teachers as passivity and disinterest.

Question 12

Listening is a natural ability and can't be improved through training.

Accepted Answer

A) True 
 B)False

Question 13

All of the following are reasons why it is difficult to listen all the time except which one?

Accepted Answer

A) We hear so many verbal messages. 
B) We are often wrapped up in personal concerns. 
C) We comprehend words at a slower rate than people speak them. 
D) We have many physical distractions. 
E) We think speaking has more advantages than listening. 
A) We hear so many verbal messages. 
B) We are often wrapped up in personal concerns. 
C) We comprehend words at a slower rate than people speak them. 
D) We have many physical distractions. 
E) We think speaking has more advantages than listening.

Question 14

Giving only the appearance of being attentive is termed

Accepted Answer

A) pseudolistening. 
B) selective listening. 
C) defensive listening. 
D) insensitive listening. 
E) fake listening. 
A) pseudolistening. 
B) selective listening. 
C) defensive listening. 
D) insensitive listening. 
E) fake listening.

Question 15

"Your mother drives you nuts? Let me tell you about mine!" is an example of what type of ineffective listening?

Accepted Answer

A) insensitive listening 
B) stage-hogging 
C) selective listening 
D) insulated listening 
E) ambushing 
A) insensitive listening 
B) stage-hogging 
C) selective listening 
D) insulated listening 
E) ambushing

Question 16

"From what you've said, it sounds like you're mad at your boss for expecting you to drop your personal plans whenever he wants you to work.Is that right?" This statement is what type of response?

Accepted Answer

A) supporting 
B) judging 
C) questioning 
D) paraphrasing 
E) analyzing 
A) supporting 
B) judging 
C) questioning 
D) paraphrasing 
E) analyzing

Question 17

The residual message is the part of the message that we actually remember.

Accepted Answer

A) True 
 B)False

Question 18

All of the following are reasons why it's impossible to listen well all the time except

Accepted Answer

A) message overload. 
B) rapid thought. 
C) lack of training. 
D) faulty assumptions. 
E) message importance. 
A) message overload. 
B) rapid thought. 
C) lack of training. 
D) faulty assumptions. 
E) message importance.

Question 19

While an important factor in making relationships work, listening is still less important than speaking.

Accepted Answer

A) True 
 B)False

Question 20

The theory that describes the different ways we listen (mindfully or mindlessly)is called __________.

Accepted Answer

A) selectivity theory 
B) dual-process theory 
C) listening fidelity 
D) unconditional positive regard 
E) none of the above 
A) selectivity theory 
B) dual-process theory 
C) listening fidelity 
D) unconditional positive regard 
E) none of the above

Good listening involves paying attention to nonverbal cues as well as the actual spoken words.

An issue of the International Journal of Listening indicates that listening skills are crucial in contexts such as education, health care, and business, but not necessarily in religion.

Of the many different elements in the listening process, hearing is the physiological dimension.

Speaking is an active process; listening is a passive activity.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"So you're upset because Chase didn't pay you back?"

Listening fidelity refers to the degree of congruence between what a listener understands and what the message-sender was attempting to communicate.

Women are more likely than men to give supportive responses when presented with another person's problems.

Insulated listeners respond only to the parts of your remarks that interest them.

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking, and sometimes I think it's a real proposition."

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"That's a good idea."

Which of the following statements accurately describes the culture and listening observations noted by Austin Lee in the "Looking at Diversity" box?

Listening is a natural ability and can't be improved through training.

All of the following are reasons why it is difficult to listen all the time except which one?

Giving only the appearance of being attentive is termed

"Your mother drives you nuts? Let me tell you about mine!" is an example of what type of ineffective listening?

"From what you've said, it sounds like you're mad at your boss for expecting you to drop your personal plans whenever he wants you to work.Is that right?" This statement is what type of response?

The residual message is the part of the message that we actually remember.

All of the following are reasons why it's impossible to listen well all the time except

While an important factor in making relationships work, listening is still less important than speaking.

The theory that describes the different ways we listen (mindfully or mindlessly)is called __________.

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

Exam 7: Listening

Good listening involves paying attention to nonverbal cues as well as the actual spoken words.

An issue of the International Journal of Listening indicates that listening skills are crucial in contexts such as education, health care, and business, but not necessarily in religion.

Of the many different elements in the listening process, hearing is the physiological dimension.

Speaking is an active process; listening is a passive activity.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"So you're upset because Chase didn't pay you back?"

Listening fidelity refers to the degree of congruence between what a listener understands and what the message-sender was attempting to communicate.

Women are more likely than men to give supportive responses when presented with another person's problems.

Insulated listeners respond only to the parts of your remarks that interest them.

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking, and sometimes I think it's a real proposition."

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"That's a good idea."

Which of the following statements accurately describes the culture and listening observations noted by Austin Lee in the "Looking at Diversity" box?

Listening is a natural ability and can't be improved through training.

All of the following are reasons why it is difficult to listen all the time except which one?

Giving only the appearance of being attentive is termed

"Your mother drives you nuts? Let me tell you about mine!" is an example of what type of ineffective listening?

"From what you've said, it sounds like you're mad at your boss for expecting you to drop your personal plans whenever he wants you to work.Is that right?" This statement is what type of response?

The residual message is the part of the message that we actually remember.

All of the following are reasons why it's impossible to listen well all the time except

While an important factor in making relationships work, listening is still less important than speaking.

The theory that describes the different ways we listen (mindfully or mindlessly)is called __________.

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters