Question 1

You should do more paraphrasing than any other type of listening.

Accepted Answer

A) True 
 B)False

Question 2

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"Have you ever thought about just giving her what she wants?"

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 3

All of the following are factors to consider before you decide to paraphrase except

Accepted Answer

A) whether the issue is complex enough. 
B) whether you have the necessary time and concern. 
C) whether you can withhold judgment. 
D) whether the other person's feelings might be hurt. 
E) whether your paraphrase is in proportion to other responses. 
A) whether the issue is complex enough. 
B) whether you have the necessary time and concern. 
C) whether you can withhold judgment. 
D) whether the other person's feelings might be hurt. 
E) whether your paraphrase is in proportion to other responses.

Question 4

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"You've always done fine in the past.Try not to worry.You can do it this time, too."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 5

Since all judging listening responses are negative, we should avoid them at all cost.

Accepted Answer

A) True 
 B)False

Question 6

During careful listening, your heart rate will quicken and your body temperature will rise.

Accepted Answer

A) True 
 B)False

Question 7

You should never admit to someone who is grieving that you don't know what to say.

Accepted Answer

A) True 
 B)False

Question 8

When you give careful and thoughtful attention and responses to the messages you receive you are listening

Accepted Answer

A) selectively. 
B) purposefully. 
C) mindfully. 
D) for factual information. 
E) for personal information. 
A) selectively. 
B) purposefully. 
C) mindfully. 
D) for factual information. 
E) for personal information.

Question 9

"Don't worry about it" is an example of what type of "cold comfort" message?

Accepted Answer

A) denying others the right to their feelings 
B) minimizing the significance of the situation 
C) focusing on 'then and there' rather than 'here and now' 
D) casting judgment 
E) none of these answers are correct 
A) denying others the right to their feelings 
B) minimizing the significance of the situation 
C) focusing on 'then and there' rather than 'here and now' 
D) casting judgment 
E) none of these answers are correct

Question 10

According to your text, advice is

Accepted Answer

A) only to be used when paraphrasing fails. 
B) helpful when it is correct or accurate. 
C) best when preceded by your analysis of a situation. 
D) actually unhelpful at least as often as it is helpful. 
E) less helpful than either supporting or judging response styles. 
A) only to be used when paraphrasing fails. 
B) helpful when it is correct or accurate. 
C) best when preceded by your analysis of a situation. 
D) actually unhelpful at least as often as it is helpful. 
E) less helpful than either supporting or judging response styles.

Question 11

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"I think you're still unsure of yourself because of all the moving you did as a child."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 12

Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.

Accepted Answer

A) True 
 B)False

Question 13

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"You're on the right track now.This is the right thing for you."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 14

The residual message is

Accepted Answer

A) the part of the message we respond to. 
B) the part of the message we understand. 
C) the part of the message we remember. 
D) usually stated first. 
E) usually stated last. 
A) the part of the message we respond to. 
B) the part of the message we understand. 
C) the part of the message we remember. 
D) usually stated first. 
E) usually stated last.

Question 15

Accurate analysis of a problem may arouse defensiveness.

Accepted Answer

A) True 
 B)False

Question 16

For almost every situation, the best listening response is

Accepted Answer

A) advising. 
B) questioning. 
C) paraphrasing. 
D) supporting. 
E) none of the above.There are many factors to consider when choosing the best listening response. 
A) advising. 
B) questioning. 
C) paraphrasing. 
D) supporting. 
E) none of the above.There are many factors to consider when choosing the best listening response.

Question 17

You are likely to have more success giving advice to a highly rational person than to someone who is emotional.

Accepted Answer

A) True 
 B)False

Question 18

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

Accepted Answer

A) how well the message was understood. 
B) how easy it was to remember the message. 
C) whether the message was of importance to the listener. 
D) whether the message could be remembered. 
E) the kind of feedback offered. 
A) how well the message was understood. 
B) how easy it was to remember the message. 
C) whether the message was of importance to the listener. 
D) whether the message could be remembered. 
E) the kind of feedback offered.

Question 19

Keeping eye contact and reacting with appropriate facial expressions are important factors in children's evaluations of "good" and "bad" listeners.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are ineffective listening styles mentioned in the text except

Accepted Answer

A) ambushing. 
B) insulated listening. 
C) stage hogging. 
D) pseudolistening. 
E) signal listening. 
A) ambushing. 
B) insulated listening. 
C) stage hogging. 
D) pseudolistening. 
E) signal listening.

You should do more paraphrasing than any other type of listening.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Have you ever thought about just giving her what she wants?"

All of the following are factors to consider before you decide to paraphrase except

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"You've always done fine in the past.Try not to worry.You can do it this time, too."

Since all judging listening responses are negative, we should avoid them at all cost.

During careful listening, your heart rate will quicken and your body temperature will rise.

You should never admit to someone who is grieving that you don't know what to say.

When you give careful and thoughtful attention and responses to the messages you receive you are listening

"Don't worry about it" is an example of what type of "cold comfort" message?

According to your text, advice is

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"I think you're still unsure of yourself because of all the moving you did as a child."

Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"You're on the right track now.This is the right thing for you."

The residual message is

Accurate analysis of a problem may arouse defensiveness.

For almost every situation, the best listening response is

You are likely to have more success giving advice to a highly rational person than to someone who is emotional.

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

Keeping eye contact and reacting with appropriate facial expressions are important factors in children's evaluations of "good" and "bad" listeners.

All of the following are ineffective listening styles mentioned in the text except

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

Exam 7: Listening

You should do more paraphrasing than any other type of listening.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Have you ever thought about just giving her what she wants?"

All of the following are factors to consider before you decide to paraphrase except

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"You've always done fine in the past.Try not to worry.You can do it this time, too."

Since all judging listening responses are negative, we should avoid them at all cost.

During careful listening, your heart rate will quicken and your body temperature will rise.

You should never admit to someone who is grieving that you don't know what to say.

When you give careful and thoughtful attention and responses to the messages you receive you are listening

"Don't worry about it" is an example of what type of "cold comfort" message?

According to your text, advice is

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"I think you're still unsure of yourself because of all the moving you did as a child."

Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"You're on the right track now.This is the right thing for you."

The residual message is

Accurate analysis of a problem may arouse defensiveness.

For almost every situation, the best listening response is

You are likely to have more success giving advice to a highly rational person than to someone who is emotional.

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

Keeping eye contact and reacting with appropriate facial expressions are important factors in children's evaluations of "good" and "bad" listeners.

All of the following are ineffective listening styles mentioned in the text except

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters