Exam 10: Improving Communication Climates

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"I don't really need your input.I've already made my decision."

Research suggests that agreeing with a correct fact when criticized is highly effective in restoring a damaged reputation with the critic.

In marriage, stonewalling is a strong predictor of divorce.

All of the following are disconfirming messages except

A controlling message can be verbal or nonverbal.

If others start criticizing you, one productive way to respond is to

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"I can completely understand why you are so upset about this."

All of the following are behavioral descriptions except

A spiral is always negative.

Behavior that fits into Gibb's category of "strategy" attempts to manipulate the other into doing what you want.

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"I take this to mean that you're mad at me."

The assertive message format

Another word to describe Gibb's defensive behavior of neutrality is indifference.

Kathie likes her new boss, Kay, better than her old boss because Kay is more likely to admit when she's wrong and point out that she makes mistakes like every other human being.Kathie probably experiences a more supportive work climate because Kay's behavior is more __________ rather than __________.

Evaluative language is also described as

INSTRUCTIONS for questions 81-84: Match each statement with the family communication pattern it characterizes. a.consensual b.pluralistic c.protective d.laissez-faire -Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely.

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"Ever since you said that I was wrong, I've been afraid to ask your opinion."

People who act in accordance with Gibb's category of equality communicate that

The term that describes the emotional tone of a personal relationship is

Another term which describes the Gibb defensive category of neutrality would be