Question 1

The "Meetings Going 'Topless'" reading describes how some Silicon Valley firms

Accepted Answer

A) train employees how to listen better by increasing eye contact. 
B) have increased productivity through increased use of personal media devices. 
C) have banned laptops and other personal media devices from meetings. 
D) have improved the listening environment with use of a "Talking Stick." 
E) none of the above 
A) train employees how to listen better by increasing eye contact. 
B) have increased productivity through increased use of personal media devices. 
C) have banned laptops and other personal media devices from meetings. 
D) have improved the listening environment with use of a "Talking Stick." 
E) none of the above

Question 2

Analyzing can be one way to help a speaker consider alternative meanings.

Accepted Answer

A) True 
 B)False

Question 3

The process of using questioning and paraphrasing messages is a type of

Accepted Answer

A) linear communication. 
B) insensitive listening. 
C) selective perception. 
D) defensive behavior. 
E) perception checking. 
A) linear communication. 
B) insensitive listening. 
C) selective perception. 
D) defensive behavior. 
E) perception checking.

Question 4

When considering what listening response style to choose, the best choice will always be your personal style.

Accepted Answer

A) True 
 B)False

Question 5

We spend more time listening than in any other type of communication.

Accepted Answer

A) True 
 B)False

Question 6

Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.

Accepted Answer

A) True 
 B)False

Question 7

When you are paraphrasing, you need to repeat what the speaker has said word for word.

Accepted Answer

A) True 
 B)False

Question 8

Whereas hearing is a physiological process, attending is a psychological one.

Accepted Answer

A) True 
 B)False

Question 9

Questioning and paraphrasing are both forms of feedback.

Accepted Answer

A) True 
 B)False

Question 10

A counterfeit tag question is one where the asker is looking for agreement, not information.

Accepted Answer

A) True 
 B)False

Question 11

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"So you're hoping she'll call, but you're not sure what you'll say if she does?"

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 12

You should rotate your styles of listening after one or two responses so that you don't become bored by any one style.

Accepted Answer

A) True 
 B)False

Question 13

Women, rather than men, tend to respond to others' problems by offering advice.

Accepted Answer

A) True 
 B)False

Question 14

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"Don't give up.I really believe you'll get it this next time."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 15

Because prompting involves using silences, it is not classified as a listening response.

Accepted Answer

A) True 
 B)False

Question 16

Rapid thought is a factor in why we don't listen better because we can understand speech faster than the other person speaks.

Accepted Answer

A) True 
 B)False

Question 17

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"Of course you get pushed around.I told you that's what would happen if you don't tell people what you want."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 18

Counterfeit questions are aimed at understanding others.

Accepted Answer

A) True 
 B)False

Question 19

The advantage of paraphrasing to help is that

Accepted Answer

A) you can help the problem-holder to sort out the problem. 
B) you can suggest the solution that's best for your partner. 
C) you can point out your partner's good ideas. 
D) you can share your own experiences and ideas. 
E) All of these answers are correct. 
A) you can help the problem-holder to sort out the problem. 
B) you can suggest the solution that's best for your partner. 
C) you can point out your partner's good ideas. 
D) you can share your own experiences and ideas. 
E) All of these answers are correct.

Question 20

Factual information paraphrasing focuses on the ideas a speaker has expressed.

Accepted Answer

A) True 
 B)False

The "Meetings Going 'Topless'" reading describes how some Silicon Valley firms

Analyzing can be one way to help a speaker consider alternative meanings.

The process of using questioning and paraphrasing messages is a type of

When considering what listening response style to choose, the best choice will always be your personal style.

We spend more time listening than in any other type of communication.

Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.

When you are paraphrasing, you need to repeat what the speaker has said word for word.

Whereas hearing is a physiological process, attending is a psychological one.

Questioning and paraphrasing are both forms of feedback.

A counterfeit tag question is one where the asker is looking for agreement, not information.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"So you're hoping she'll call, but you're not sure what you'll say if she does?"

You should rotate your styles of listening after one or two responses so that you don't become bored by any one style.

Women, rather than men, tend to respond to others' problems by offering advice.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Don't give up.I really believe you'll get it this next time."

Because prompting involves using silences, it is not classified as a listening response.

Rapid thought is a factor in why we don't listen better because we can understand speech faster than the other person speaks.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Of course you get pushed around.I told you that's what would happen if you don't tell people what you want."

Counterfeit questions are aimed at understanding others.

The advantage of paraphrasing to help is that

Factual information paraphrasing focuses on the ideas a speaker has expressed.

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

Exam 7: Listening

The "Meetings Going 'Topless'" reading describes how some Silicon Valley firms

Analyzing can be one way to help a speaker consider alternative meanings.

The process of using questioning and paraphrasing messages is a type of

When considering what listening response style to choose, the best choice will always be your personal style.

We spend more time listening than in any other type of communication.

Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.

When you are paraphrasing, you need to repeat what the speaker has said word for word.

Whereas hearing is a physiological process, attending is a psychological one.

Questioning and paraphrasing are both forms of feedback.

A counterfeit tag question is one where the asker is looking for agreement, not information.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"So you're hoping she'll call, but you're not sure what you'll say if she does?"

You should rotate your styles of listening after one or two responses so that you don't become bored by any one style.

Women, rather than men, tend to respond to others' problems by offering advice.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Don't give up.I really believe you'll get it this next time."

Because prompting involves using silences, it is not classified as a listening response.

Rapid thought is a factor in why we don't listen better because we can understand speech faster than the other person speaks.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Of course you get pushed around.I told you that's what would happen if you don't tell people what you want."

Counterfeit questions are aimed at understanding others.

The advantage of paraphrasing to help is that

Factual information paraphrasing focuses on the ideas a speaker has expressed.

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters