Question 1

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Accepted Answer

A) True 
 B)False

Question 2

Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A.This illustrates what step in the listening process?

Accepted Answer

A) hearing 
B) attending 
C) understanding 
D) responding 
E) remembering 
A) hearing 
B) attending 
C) understanding 
D) responding 
E) remembering

Question 3

According to a study of college students and their communication activities, over 20 percent of their communication time was spent

Accepted Answer

A) writing. 
B) speaking. 
C) engaging in interpersonal listening. 
D) reading. 
E) engaging in media listening. 
A) writing. 
B) speaking. 
C) engaging in interpersonal listening. 
D) reading. 
E) engaging in media listening.

Question 4

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"He's doing that because he doesn't think you'll care."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 5

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"That's a terrible idea!"

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 6

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"Sounds like you're mad at me for embarrassing you.Is that right?"

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 7

According to research, most listeners retain 70 percent of a message for several weeks.

Accepted Answer

A) True 
 B)False

Question 8

His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting.On Thursday, Arturo showed up without the presentation.Which element of the listening process is where Arturo's listening failed?

Accepted Answer

A) hearing 
B) attending 
C) understanding 
D) remembering 
E) any of the above 
A) hearing 
B) attending 
C) understanding 
D) remembering 
E) any of the above

Question 9

The deluge of messages requiring our attention every day has made the challenge of attending tougher than at any time in human history.

Accepted Answer

A) True 
 B)False

Question 10

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

Accepted Answer

A) True 
 B)False

Question 11

The most popular piece of language is

Accepted Answer

A) advising. 
B) questioning. 
C) paraphrasing. 
D) judging. 
E) supporting. 
A) advising. 
B) questioning. 
C) paraphrasing. 
D) judging. 
E) supporting.

Question 12

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"Maybe the reason you're feeling insecure is that money means a lot to you."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 13

If criticism is delivered constructively enough, the recipient will not become defensive.

Accepted Answer

A) True 
 B)False

Question 14

"I'm here if you need me" is an example of what type of listening response?

Accepted Answer

A) prompting 
B) supporting 
C) understanding 
D) judging 
E) helping 
A) prompting 
B) supporting 
C) understanding 
D) judging 
E) helping

Question 15

There is no single "best" listening style to use in all situations.

Accepted Answer

A) True 
 B)False

Question 16

Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere.You could call her listening style in this instance

Accepted Answer

A) stage hogging. 
B) insulated listening. 
C) pseudolistening. 
D) defensive listening. 
E) ambushing. 
A) stage hogging. 
B) insulated listening. 
C) pseudolistening. 
D) defensive listening. 
E) ambushing.

Question 17

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"Don't try so hard and you'll probably do better."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 18

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes.
-"It seems to me you're only doing that to get back at him for cheating on you."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 19

"You didn't like that restaurant, did you?" is an example of a question that

Accepted Answer

A) traps the speaker. 
B) makes a statement. 
C) carries a hidden agenda. 
D) seeks a 'correct' answer. 
E) is based on an unchecked assumption. 
A) traps the speaker. 
B) makes a statement. 
C) carries a hidden agenda. 
D) seeks a 'correct' answer. 
E) is based on an unchecked assumption.

Question 20

Even if you give accurate advice to a person, that advice may not be helpful.

Accepted Answer

A) True 
 B)False

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A.This illustrates what step in the listening process?

According to a study of college students and their communication activities, over 20 percent of their communication time was spent

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"He's doing that because he doesn't think you'll care."

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"That's a terrible idea!"

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Sounds like you're mad at me for embarrassing you.Is that right?"

According to research, most listeners retain 70 percent of a message for several weeks.

His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting.On Thursday, Arturo showed up without the presentation.Which element of the listening process is where Arturo's listening failed?

The deluge of messages requiring our attention every day has made the challenge of attending tougher than at any time in human history.

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

The most popular piece of language is

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Maybe the reason you're feeling insecure is that money means a lot to you."

If criticism is delivered constructively enough, the recipient will not become defensive.

"I'm here if you need me" is an example of what type of listening response?

There is no single "best" listening style to use in all situations.

Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere.You could call her listening style in this instance

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Don't try so hard and you'll probably do better."

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"It seems to me you're only doing that to get back at him for cheating on you."

"You didn't like that restaurant, did you?" is an example of a question that

Even if you give accurate advice to a person, that advice may not be helpful.

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

Exam 7: Listening

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A.This illustrates what step in the listening process?

According to a study of college students and their communication activities, over 20 percent of their communication time was spent

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"He's doing that because he doesn't think you'll care."

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"That's a terrible idea!"

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Sounds like you're mad at me for embarrassing you.Is that right?"

According to research, most listeners retain 70 percent of a message for several weeks.

His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting.On Thursday, Arturo showed up without the presentation.Which element of the listening process is where Arturo's listening failed?

The deluge of messages requiring our attention every day has made the challenge of attending tougher than at any time in human history.

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

The most popular piece of language is

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Maybe the reason you're feeling insecure is that money means a lot to you."

If criticism is delivered constructively enough, the recipient will not become defensive.

"I'm here if you need me" is an example of what type of listening response?

There is no single "best" listening style to use in all situations.

Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere.You could call her listening style in this instance

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Don't try so hard and you'll probably do better."

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"It seems to me you're only doing that to get back at him for cheating on you."

"You didn't like that restaurant, did you?" is an example of a question that

Even if you give accurate advice to a person, that advice may not be helpful.

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters