Question 1

Accessible and efficient technical documents include elements such as_________and _________.

Accepted Answer

Any combination of the following is correct: worthwhile content, sensible organization, readable style, effective visuals, effective page design, and supplements.

Question 2

Employers seek technical communicators with portable skills.

Accepted Answer

A) True 
 B)False  True

Question 3

_________-centered documents focus on what people need to learn, do, or decide.

Accepted Answer

Reader

Question 4

All documents have some persuasive aspect.

Accepted Answer

A) True 
 B)False

Question 5

Of the following statements, which is least accurate?

Accepted Answer

A)  As long as a document is persuasive, it need not be clear and efficient. 
B)  Instructions and procedures are two types of technical documents. 
C)  At some point, all professionals engage in technical communication. 
D)  Technical documents focus on the reader. 
E)  Technical documents must account for cultural differences among readers. 
A)  As long as a document is persuasive, it need not be clear and efficient. 
B)  Instructions and procedures are two types of technical documents. 
C)  At some point, all professionals engage in technical communication. 
D)  Technical documents focus on the reader. 
E)  Technical documents must account for cultural differences among readers.

Question 6

Technical communication seeks to

Accepted Answer

A)  anticipate and answer questions. 
B)  help people perform a task. 
C)  persuade people to do something. 
D)  b and c 
E)  All of these answers are correct. 
A)  anticipate and answer questions. 
B)  help people perform a task. 
C)  persuade people to do something. 
D)  b and c 
E)  All of these answers are correct.

Question 7

In the United States, most people read documents from beginning to end.

Accepted Answer

A) True 
 B)False

Question 8

An effective technical communicator does all of the following except

Accepted Answer

A)  works well as part of a team. 
B)  consistently applies one cultural perspective. 
C)  anticipates readers' questions. 
D)  considers global audiences as needed. 
E)  uses appropriate media. 
A)  works well as part of a team. 
B)  consistently applies one cultural perspective. 
C)  anticipates readers' questions. 
D)  considers global audiences as needed. 
E)  uses appropriate media.

Question 9

Few technical documents have a persuasive purpose.

Accepted Answer

A) True 
 B)False

Question 10

When trying to make sense of information, people should never

Accepted Answer

A)  determine which information is relevant. 
B)  ask with whom the information should be shared. 
C)  verify the accuracy of the source. 
D)  let the data speak for themselves. 
E)  All of these answers are correct. 
A)  determine which information is relevant. 
B)  ask with whom the information should be shared. 
C)  verify the accuracy of the source. 
D)  let the data speak for themselves. 
E)  All of these answers are correct.

Question 11

Technical communication includes digital media such as podcasts and online videos.

Accepted Answer

A) True 
 B)False

Question 12

Phone calls, conversations, and meetings have largely replaced the need for written documents.

Accepted Answer

A) True 
 B)False

Question 13

Effective technical documents

Accepted Answer

A)  use obfuscation. 
B)  avoid combining text, visuals, and sound. 
C)  are easy to navigate. 
D)  a and c 
E)  None of these answers are correct. 
A)  use obfuscation. 
B)  avoid combining text, visuals, and sound. 
C)  are easy to navigate. 
D)  a and c 
E)  None of these answers are correct.

Question 14

Four different types of technical communication documents are_________ .__________._________and____________

Accepted Answer

Several options are possible:

Question 15

Most technical writing is done in teams.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements is most accurate?

Accepted Answer

A)  Technical communication helps us interact with technology in our daily lives. 
B)  Technical communication helps advance workplace goals. 
C)  Technical communication helps specialists solve complex problems. 
D)  Technical communication helps both to advance workplace goals and to assist specialists in solving complex problems. 
E)  All of these answers are correct. 
A)  Technical communication helps us interact with technology in our daily lives. 
B)  Technical communication helps advance workplace goals. 
C)  Technical communication helps specialists solve complex problems. 
D)  Technical communication helps both to advance workplace goals and to assist specialists in solving complex problems. 
E)  All of these answers are correct.

Question 17

Technical communication rarely focuses on the author's personal thoughts or feelings.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Technical Communication

Accessible and efficient technical documents include elements such as_________and _________.

Employers seek technical communicators with portable skills.

_________-centered documents focus on what people need to learn, do, or decide.

All documents have some persuasive aspect.

Of the following statements, which is least accurate?

Technical communication seeks to

In the United States, most people read documents from beginning to end.

An effective technical communicator does all of the following except

Few technical documents have a persuasive purpose.

When trying to make sense of information, people should never

Technical communication includes digital media such as podcasts and online videos.

Phone calls, conversations, and meetings have largely replaced the need for written documents.

Effective technical documents

Four different types of technical communication documents are_________ .__________._________and____________

Most technical writing is done in teams.

Which of the following statements is most accurate?

Technical communication rarely focuses on the author's personal thoughts or feelings.

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email and Text Messages

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters

Accessible and efficient technical documents include elements such as_and _.

Four different types of technical communication documents are___ .._and________