Question 1

When communicating with someone from another culture,

Accepted Answer

A)  use humor on first contact to break the ice. 
B)  use humor only in email correspondence. 
C)  use humor only in face-to-face contact. 
D)  always use humor to facilitate strong interpersonal connections. 
E)  avoid humor. 
A)  use humor on first contact to break the ice. 
B)  use humor only in email correspondence. 
C)  use humor only in face-to-face contact. 
D)  always use humor to facilitate strong interpersonal connections. 
E)  avoid humor. E

Question 2

Which statement below is most accurate?

Accepted Answer

A)  Blogs are not useful for collaboration. 
B)  Email is the most effective way to hold a group meeting. 
C)  Collaborative writing software allows team members to log into a document at the same time. 
D)  "Internet conferencing" is another term for "teleconferencing." 
E)  None of these answers are correct. 
A)  Blogs are not useful for collaboration. 
B)  Email is the most effective way to hold a group meeting. 
C)  Collaborative writing software allows team members to log into a document at the same time. 
D)  "Internet conferencing" is another term for "teleconferencing." 
E)  None of these answers are correct. C

Question 3

The aim of__________ is to produce as many ideas as possible.

Accepted Answer

brainstorming

Question 4

"Reviewing" is a more precise term for "editing."

Accepted Answer

A) True 
 B)False

Question 5

Women who speak up in meetings are often perceived as too controlling, while men who do so are considered to be leadership-oriented.

Accepted Answer

A) True 
 B)False

Question 6

Social cues are not conveyed well in certain types of digital communication.

Accepted Answer

A) True 
 B)False

Question 7

Choose the most accurate statement below about reviewing a team document.

Accepted Answer

A)  Offer only general comments when identifying weaknesses. 
B)  Begin with a positive comment before suggesting improvements. 
C)  Rewrite the entire document yourself if needed. 
D)  Dictate advice to the team. 
E)  Evaluate it on the first read. 
A)  Offer only general comments when identifying weaknesses. 
B)  Begin with a positive comment before suggesting improvements. 
C)  Rewrite the entire document yourself if needed. 
D)  Dictate advice to the team. 
E)  Evaluate it on the first read.

Question 8

When___________ a document, you examine it for accuracy and readability.

Accepted Answer

The answer of When___________ a document, you examine it for...

Question 9

Conference calls are no longer used as a form of virtual communication.

Accepted Answer

A) True 
 B)False

Question 10

In collaborating to produce a document, all members of a collaborative team participate in the actual "writing."

Accepted Answer

A) True 
 B)False

Question 11

Sources of conflict in collaborative groups include

Accepted Answer

A)  interpersonal differences. 
B)  cultural differences. 
C)  gender differences. 
D)  a, b, and c. 
E)  only b and c. 
A)  interpersonal differences. 
B)  cultural differences. 
C)  gender differences. 
D)  a, b, and c. 
E)  only b and c.

Question 12

Face-to-face meetings are still essential for personal contact.

Accepted Answer

A) True 
 B)False

Question 13

Any technical document may be distributed globally.

Accepted Answer

A) True 
 B)False

Question 14

Effective strategies for managing group conflict include

Accepted Answer

A)  suppressing disagreement with others' ideas or opinions. 
B)  offering but not accepting constructive criticism. 
C)  protesting a decision when you are outvoted. 
D)  offering and accepting constructive criticism. 
E)  both c and d. 
A)  suppressing disagreement with others' ideas or opinions. 
B)  offering but not accepting constructive criticism. 
C)  protesting a decision when you are outvoted. 
D)  offering and accepting constructive criticism. 
E)  both c and d.

Question 15

A________ allows team members to collaborate by writing, sketching, and erasing in real time from their computers.

Accepted Answer

The answer of A________ allows team members to collaborate by...

Question 16

A meeting manager should take charge by steering the group discussion.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following strategies for teamwork is least effective?

Accepted Answer

A)  Work without a manager; allow all team members to take charge. 
B)  Compose a purpose statement. 
C)  Develop a file-naming system for documents. 
D)  Decide on a specific meeting schedule. 
E)  All of these are effective strategies. 
A)  Work without a manager; allow all team members to take charge. 
B)  Compose a purpose statement. 
C)  Develop a file-naming system for documents. 
D)  Decide on a specific meeting schedule. 
E)  All of these are effective strategies.

Question 18

An effective strategy for global technical communication is to

Accepted Answer

A)  avoid stereotyping. 
B)  write with translation in mind. 
C)  avoid slang and idioms. 
D)  create a glossary of specific terms and abbreviations. 
E)  All of the answers are correct. 
A)  avoid stereotyping. 
B)  write with translation in mind. 
C)  avoid slang and idioms. 
D)  create a glossary of specific terms and abbreviations. 
E)  All of the answers are correct.

Exam 5: Teamwork and Global Considerations

When communicating with someone from another culture,

Which statement below is most accurate?

The aim of__________ is to produce as many ideas as possible.

"Reviewing" is a more precise term for "editing."

Women who speak up in meetings are often perceived as too controlling, while men who do so are considered to be leadership-oriented.

Social cues are not conveyed well in certain types of digital communication.

Choose the most accurate statement below about reviewing a team document.

When___________ a document, you examine it for accuracy and readability.

Conference calls are no longer used as a form of virtual communication.

In collaborating to produce a document, all members of a collaborative team participate in the actual "writing."

Sources of conflict in collaborative groups include

Face-to-face meetings are still essential for personal contact.

Any technical document may be distributed globally.

Effective strategies for managing group conflict include

A________ allows team members to collaborate by writing, sketching, and erasing in real time from their computers.

A meeting manager should take charge by steering the group discussion.

Which of the following strategies for teamwork is least effective?

An effective strategy for global technical communication is to

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email and Text Messages

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters