Question 1

Match each scheduling abbreviation with its meaning.
-Follow-up examination

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg H

Question 2

Match each scheduling abbreviation with its meaning.
-Surgery

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg T

Question 3

Match each scheduling abbreviation with its meaning.
-Referral

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg P

Question 4

During a telephone screening,you should not:

Accepted Answer

A)  paraphrase the caller's description of his or her symptoms 
B)  determine the caller's identity 
C)  ask whether the caller is a new or existing patient of the practice 
D)  ask the same questions every time of each patient reporting similar symptoms 
A)  paraphrase the caller's description of his or her symptoms 
B)  determine the caller's identity 
C)  ask whether the caller is a new or existing patient of the practice 
D)  ask the same questions every time of each patient reporting similar symptoms

Question 5

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Focusing on categorized complaints might not leave opportunities to individualize evaluations

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 6

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​If a patient's complaint is more complex,or several patients succumb to the same problem,it can overwhelm available personnel and resources

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 7

Match each scheduling abbreviation with its meaning.
-Sigmoidoscopy

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 8

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected,you should:

Accepted Answer

A)  say nothing to the patient 
B)  tell the patient about the delay only if he or she asks 
C)  lie to the patient about how long the wait is likely to be 
D)  notify the patient tactfully and offer the option to reschedule 
A)  say nothing to the patient 
B)  tell the patient about the delay only if he or she asks 
C)  lie to the patient about how long the wait is likely to be 
D)  notify the patient tactfully and offer the option to reschedule

Question 9

Match each scheduling abbreviation with its meaning.
-Pap and pelvic

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 10

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

Accepted Answer

A)  clustering 
B)  walk-in/open hours 
C)  streaming 
D)  wave 
A)  clustering 
B)  walk-in/open hours 
C)  streaming 
D)  wave

Question 11

Match each scheduling abbreviation with its meaning.
-Physical therapy

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 12

Insurance companies typically require patients to obtain a _____ before they will pay for a visit to a specialist.

Accepted Answer

A)  waiver 
B)  consultation 
C)  diagnosis 
D)  referral 
A)  waiver 
B)  consultation 
C)  diagnosis 
D)  referral

Question 13

Match each scheduling abbreviation with its meaning.
-Chest pain

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 14

Match each scheduling method with its definition.
-Patients are scheduled in the same way as with wave scheduling,with the exception of scheduling patients in the last 30 minutes at 10- to 20-minute intervals

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 15

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​When used well,may keep a steady flow of patients with the most effective use of time slots

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 16

Match each scheduling method with its definition.
-No scheduled appointments;patients sign in upon arrival and are seen by the physician in that order

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 17

​A disadvantage of electronic appointment scheduling software (practice management)would be:

Accepted Answer

A)  ​printing copies of schedules,therefore not reducing the amount of paper consumed 
B)  ​more than one person can access a patient's record at the same time 
C)  ​provides a history of previous and future appointments with the click of the mouse 
D)  ​provides a search feature by multiple identifiers 
A)  ​printing copies of schedules,therefore not reducing the amount of paper consumed 
B)  ​more than one person can access a patient's record at the same time 
C)  ​provides a history of previous and future appointments with the click of the mouse 
D)  ​provides a search feature by multiple identifiers

Question 18

Which of the following statements is true?

Accepted Answer

A)  Patients cannot refuse treatments recommended by the physician. 
B)  Office policies that pertain to patients should be outlined at the initial visit. 
C)  The Patient's Bill of Rights thoroughly explains the state's medical laws. 
D)  You should be apologetic when explaining office policies to patients. 
A)  Patients cannot refuse treatments recommended by the physician. 
B)  Office policies that pertain to patients should be outlined at the initial visit. 
C)  The Patient's Bill of Rights thoroughly explains the state's medical laws. 
D)  You should be apologetic when explaining office policies to patients.

Question 19

​Electronic appointment scheduling software (practice management)offers several advantages over paper schedules.Which of the following is not considered an advantage of electronic scheduling?

Accepted Answer

A)  ​multiple terminals or computers can be used for scheduling 
B)  capability of locating the next available time or specific date using a "find" or "force" feature 
C)  ​downtime results in lost information 
D)  none of the above 
A)  ​multiple terminals or computers can be used for scheduling 
B)  capability of locating the next available time or specific date using a "find" or "force" feature 
C)  ​downtime results in lost information 
D)  none of the above

Question 20

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​When patients' problems are straightforward and easily addressed,this method might leave gaps in the schedule that could otherwise be used more efficiently to see other patients or perform needed ancillary tasks

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Exam 25: Scheduling Appointments and Receiving Patients

Match each scheduling abbreviation with its meaning. -Follow-up examination

Match each scheduling abbreviation with its meaning. -Surgery

Match each scheduling abbreviation with its meaning. -Referral

During a telephone screening,you should not:

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Focusing on categorized complaints might not leave opportunities to individualize evaluations

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​If a patient's complaint is more complex,or several patients succumb to the same problem,it can overwhelm available personnel and resources

Match each scheduling abbreviation with its meaning. -Sigmoidoscopy

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected,you should:

Match each scheduling abbreviation with its meaning. -Pap and pelvic

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

Match each scheduling abbreviation with its meaning. -Physical therapy

Insurance companies typically require patients to obtain a _____ before they will pay for a visit to a specialist.

Match each scheduling abbreviation with its meaning. -Chest pain

Match each scheduling method with its definition. -Patients are scheduled in the same way as with wave scheduling,with the exception of scheduling patients in the last 30 minutes at 10- to 20-minute intervals

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​When used well,may keep a steady flow of patients with the most effective use of time slots

Match each scheduling method with its definition. -No scheduled appointments;patients sign in upon arrival and are seen by the physician in that order

​A disadvantage of electronic appointment scheduling software (practice management)would be:

Which of the following statements is true?

​Electronic appointment scheduling software (practice management)offers several advantages over paper schedules.Which of the following is not considered an advantage of electronic scheduling?

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

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The Integumentary System

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Managing the Office

Filters

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Focusing on categorized complaints might not leave opportunities to individualize evaluations

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -If a patient's complaint is more complex,or several patients succumb to the same problem,it can overwhelm available personnel and resources

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -When used well,may keep a steady flow of patients with the most effective use of time slots

A disadvantage of electronic appointment scheduling software (practice management)would be:

Electronic appointment scheduling software (practice management)offers several advantages over paper schedules.Which of the following is not considered an advantage of electronic scheduling?