Question 1

Match each scheduling method with its definition.
-Same appointment time is given to two or more patients

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 2

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​If a problem arises with one patient,it can delay the evaluation of the other,causing the rest of the schedule to get behind

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 3

​One way to ease fears and maintain good rapport with patients is to communicate clearly what is expected from patients of the practice as well as what patients can expect from the office staff.Why would explaining payment options and billing procedures be an important part of communications?

Accepted Answer

A)  ​to help avoid misunderstanding regarding financial matters 
B)  ​to collect the fees up front 
C)  ​to send the account to a collections agency 
D)  ​none of the above 
A)  ​to help avoid misunderstanding regarding financial matters 
B)  ​to collect the fees up front 
C)  ​to send the account to a collections agency 
D)  ​none of the above

Question 4

​Match the type of health insurance to its description.
-​Plans offer access to any licensed doctor or hospital and are generally more expensive

Accepted Answer

A) ​health maintenance organization (HMO) 
B) exclusive provider organization (EPO)​ 
C) ​preferred provider organization (PPO) 
D) ​indemnity 
A) ​health maintenance organization (HMO) 
B) exclusive provider organization (EPO)​ 
C) ​preferred provider organization (PPO) 
D) ​indemnity

Question 5

When scheduling a hospital admission for a patient,you should not provide:

Accepted Answer

A)  the name of the attending physician for the admission 
B)  the type of service the patient is to be admitted for 
C)  a guess of the diagnosis and plan of care for the utilization committee review 
D)  the type of reservation requested 
A)  the name of the attending physician for the admission 
B)  the type of service the patient is to be admitted for 
C)  a guess of the diagnosis and plan of care for the utilization committee review 
D)  the type of reservation requested

Question 6

If a new patient appears reluctant to complete the intake forms,you should:

Accepted Answer

A)  quietly offer to assist in completing them in a separate closed room 
B)  quietly offer to assist in completing them in the reception area 
C)  explain that the physician cannot see patients unless they fill out the forms 
D)  try to fill out the forms on your own,based on what you know about the patient 
A)  quietly offer to assist in completing them in a separate closed room 
B)  quietly offer to assist in completing them in the reception area 
C)  explain that the physician cannot see patients unless they fill out the forms 
D)  try to fill out the forms on your own,based on what you know about the patient

Question 7

Match each scheduling abbreviation with its meaning.
-New patient

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 8

Match each scheduling abbreviation with its meaning.
-No show

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 9

When using a computerized scheduling system,a(n)_____ refers to having specified time periods automatically blocked out.

Accepted Answer

A)  audit trail 
B)  boot 
C)  matrix 
D)  cluster 
A)  audit trail 
B)  boot 
C)  matrix 
D)  cluster

Question 10

Match each scheduling method with its definition.
-Each patient is booked for a specific amount of time

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 11

Match each scheduling abbreviation with its meaning.
-Reschedule

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 12

​Which of the following is an advantage of a paper scheduling system?

Accepted Answer

A)  ​Several styles of appointment books allow for scheduling as far out as a year or more. 
B)  ​Looking up appointments is easier than using an electronic scheduling system. 
C)  ​Canceling appointments is easier than using an electronic scheduling system. 
D)  ​All of the above 
A)  ​Several styles of appointment books allow for scheduling as far out as a year or more. 
B)  ​Looking up appointments is easier than using an electronic scheduling system. 
C)  ​Canceling appointments is easier than using an electronic scheduling system. 
D)  ​All of the above

Question 13

Patients should never be expected to undergo invasive procedures or surgeries without:

Accepted Answer

A)  providing informed consent 
B)  making payment prior to treatment 
C)  being given a guarantee of results 
D)  reviewing and signing a copy of the Patient's Bill of Rights 
A)  providing informed consent 
B)  making payment prior to treatment 
C)  being given a guarantee of results 
D)  reviewing and signing a copy of the Patient's Bill of Rights

Question 14

The main disadvantage of single-booking is that:

Accepted Answer

A)  if a problem arises with one patient,it may delay evaluation of another patient 
B)  the provider lacks adequate time to focus on an individual patient 
C)  patients are often made to wait for very long periods of time 
D)  if patients' problems are easily addressed,there may be gaps in the schedule 
A)  if a problem arises with one patient,it may delay evaluation of another patient 
B)  the provider lacks adequate time to focus on an individual patient 
C)  patients are often made to wait for very long periods of time 
D)  if patients' problems are easily addressed,there may be gaps in the schedule

Question 15

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Excessive downtime when the last half hour is not needed and patients do not present

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 16

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Offers patients an opportunity to present for complaints that have an unexpected onset

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Exam 25: Scheduling Appointments and Receiving Patients

Match each scheduling method with its definition. -Same appointment time is given to two or more patients

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​If a problem arises with one patient,it can delay the evaluation of the other,causing the rest of the schedule to get behind

​One way to ease fears and maintain good rapport with patients is to communicate clearly what is expected from patients of the practice as well as what patients can expect from the office staff.Why would explaining payment options and billing procedures be an important part of communications?

​Match the type of health insurance to its description. -​Plans offer access to any licensed doctor or hospital and are generally more expensive

When scheduling a hospital admission for a patient,you should not provide:

If a new patient appears reluctant to complete the intake forms,you should:

Match each scheduling abbreviation with its meaning. -New patient

Match each scheduling abbreviation with its meaning. -No show

When using a computerized scheduling system,a(n)_____ refers to having specified time periods automatically blocked out.

Match each scheduling method with its definition. -Each patient is booked for a specific amount of time

Match each scheduling abbreviation with its meaning. -Reschedule

​Which of the following is an advantage of a paper scheduling system?

Patients should never be expected to undergo invasive procedures or surgeries without:

The main disadvantage of single-booking is that:

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Excessive downtime when the last half hour is not needed and patients do not present

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Offers patients an opportunity to present for complaints that have an unexpected onset

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Filters

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -If a problem arises with one patient,it can delay the evaluation of the other,causing the rest of the schedule to get behind

One way to ease fears and maintain good rapport with patients is to communicate clearly what is expected from patients of the practice as well as what patients can expect from the office staff.Why would explaining payment options and billing procedures be an important part of communications?

Match the type of health insurance to its description. -Plans offer access to any licensed doctor or hospital and are generally more expensive

Which of the following is an advantage of a paper scheduling system?

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Excessive downtime when the last half hour is not needed and patients do not present

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Offers patients an opportunity to present for complaints that have an unexpected onset