Question 1

​Match the type of health insurance to its description.
-​Similar to an HMO with certain exceptions;subscribers must use network providers

Accepted Answer

A) ​health maintenance organization (HMO) 
B) exclusive provider organization (EPO)​ 
C) ​preferred provider organization (PPO) 
D) ​indemnity 
A) ​health maintenance organization (HMO) 
B) exclusive provider organization (EPO)​ 
C) ​preferred provider organization (PPO) 
D) ​indemnity

Question 2

If a patient engages in clearly inappropriate behavior,you should:

Accepted Answer

A)  try to ignore the behavior and continue with your work 
B)  push the patient away and yell aggressively for him or her to stop 
C)  isolate yourself with the patient and instruct him or her to cease the behavior 
D)  have a witness come in,and instruct the patient to cease the behavior 
A)  try to ignore the behavior and continue with your work 
B)  push the patient away and yell aggressively for him or her to stop 
C)  isolate yourself with the patient and instruct him or her to cease the behavior 
D)  have a witness come in,and instruct the patient to cease the behavior

Question 3

To help a patient develop a payment plan for elective surgery,the medical assistant should:

Accepted Answer

A)  write up a contract that locks in the exact cost to the patient 
B)  recommend a course of therapy 
C)  review insurance coverage with the patient 
D)  ask the physician to waive certain fees 
A)  write up a contract that locks in the exact cost to the patient 
B)  recommend a course of therapy 
C)  review insurance coverage with the patient 
D)  ask the physician to waive certain fees

Question 4

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Same as the wave;however,scheduling more patients in a given period can contribute to a backup when patients are late,providers delayed,or other unexpected events arise

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 5

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​A lag in the schedule can adversely affect the flow of the office by altering workflow tempo

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 6

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Enables the provider to focus on one patient and thoroughly assess complaints

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 7

Match each scheduling abbreviation with its meaning.
-Injection

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 8

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​When an unexpected problem presents and sufficient time has not been allotted,subsequent visits may be delayed

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 9

​Posting a _______________________ is one way to communicate the legal rights patients have while under the care of a practitioner or facility but also what rights they have ethically.

Accepted Answer

A)  ​Patient's Bill of Rights 
B)  ​Provider's Bill of Rights 
C)  ​Treatment Equality for All 
D)  ​Best Legal Practices 
A)  ​Patient's Bill of Rights 
B)  ​Provider's Bill of Rights 
C)  ​Treatment Equality for All 
D)  ​Best Legal Practices

Question 10

The primary benefit of ____ is that patients have an opportunity to present for complaints that have an unexpected onset.

Accepted Answer

A)  walk-in/open hours scheduling 
B)  double-booking 
C)  streaming 
D)  modified wave scheduling 
A)  walk-in/open hours scheduling 
B)  double-booking 
C)  streaming 
D)  modified wave scheduling

Question 11

Match each scheduling method with its definition.
-Appointments are scheduled for a particular amount of time based on patient need

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 12

Match each scheduling method with its definition.
-Scheduling patients for specific types of visits or procedures at specific times

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 13

Match each scheduling abbreviation with its meaning.
-Electrocardiogram

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 14

​Match the type of health insurance to its description.
-​Requires subscribers to use network providers (doctors,hospitals,and other health care providers)

Accepted Answer

A) ​health maintenance organization (HMO) 
B) exclusive provider organization (EPO)​ 
C) ​preferred provider organization (PPO) 
D) ​indemnity 
A) ​health maintenance organization (HMO) 
B) exclusive provider organization (EPO)​ 
C) ​preferred provider organization (PPO) 
D) ​indemnity

Question 15

When should a charge slip be prepared and attached to a patient's chart?

Accepted Answer

A)  after the patient is seen 
B)  while the patient is being seen 
C)  before the patient is seen 
D)  after the patient leaves the office 
A)  after the patient is seen 
B)  while the patient is being seen 
C)  before the patient is seen 
D)  after the patient leaves the office

Question 16

A disadvantage of clustering is that:

Accepted Answer

A)  visit paperwork cannot be prepared until the time of the appointment 
B)  if one visit gets off track,it may throw the entire appointment flow off track 
C)  all personnel must be engaged in activities related to the current appointment 
D)  very few patients can be seen in a single day 
A)  visit paperwork cannot be prepared until the time of the appointment 
B)  if one visit gets off track,it may throw the entire appointment flow off track 
C)  all personnel must be engaged in activities related to the current appointment 
D)  very few patients can be seen in a single day

Question 17

Match each scheduling abbreviation with its meaning.
-Recheck

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 18

When using a paper scheduling system,if a patient cancels an appointment at the last minute,you should ____ the original entry.

Accepted Answer

A)  erase 
B)  draw a single line through 
C)  scribble out 
D)  not modify 
A)  erase 
B)  draw a single line through 
C)  scribble out 
D)  not modify

Question 19

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Processing two patients at the same time may be more time efficient,enabling the provider to see one patient while waiting for a result on the other

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 20

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Same benefit as a wave with the added benefit of seeing more patients in the same allotted time period

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Exam 25: Scheduling Appointments and Receiving Patients

​Match the type of health insurance to its description. -​Similar to an HMO with certain exceptions;subscribers must use network providers

If a patient engages in clearly inappropriate behavior,you should:

To help a patient develop a payment plan for elective surgery,the medical assistant should:

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Same as the wave;however,scheduling more patients in a given period can contribute to a backup when patients are late,providers delayed,or other unexpected events arise

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​A lag in the schedule can adversely affect the flow of the office by altering workflow tempo

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Enables the provider to focus on one patient and thoroughly assess complaints

Match each scheduling abbreviation with its meaning. -Injection

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​When an unexpected problem presents and sufficient time has not been allotted,subsequent visits may be delayed

​Posting a _______________________ is one way to communicate the legal rights patients have while under the care of a practitioner or facility but also what rights they have ethically.

The primary benefit of ____ is that patients have an opportunity to present for complaints that have an unexpected onset.

Match each scheduling method with its definition. -Appointments are scheduled for a particular amount of time based on patient need

Match each scheduling method with its definition. -Scheduling patients for specific types of visits or procedures at specific times

Match each scheduling abbreviation with its meaning. -Electrocardiogram

​Match the type of health insurance to its description. -​Requires subscribers to use network providers (doctors,hospitals,and other health care providers)

When should a charge slip be prepared and attached to a patient's chart?

A disadvantage of clustering is that:

Match each scheduling abbreviation with its meaning. -Recheck

When using a paper scheduling system,if a patient cancels an appointment at the last minute,you should ____ the original entry.

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Processing two patients at the same time may be more time efficient,enabling the provider to see one patient while waiting for a result on the other

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Same benefit as a wave with the added benefit of seeing more patients in the same allotted time period

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Match the type of health insurance to its description. -Similar to an HMO with certain exceptions;subscribers must use network providers

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Same as the wave;however,scheduling more patients in a given period can contribute to a backup when patients are late,providers delayed,or other unexpected events arise

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -A lag in the schedule can adversely affect the flow of the office by altering workflow tempo

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Enables the provider to focus on one patient and thoroughly assess complaints

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -When an unexpected problem presents and sufficient time has not been allotted,subsequent visits may be delayed

Posting a _______________________ is one way to communicate the legal rights patients have while under the care of a practitioner or facility but also what rights they have ethically.

Match the type of health insurance to its description. -Requires subscribers to use network providers (doctors,hospitals,and other health care providers)

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Processing two patients at the same time may be more time efficient,enabling the provider to see one patient while waiting for a result on the other

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Same benefit as a wave with the added benefit of seeing more patients in the same allotted time period