Question 1

Who typically discusses abnormal results or serious health conditions with patients and their families?

Accepted Answer

A)  clinical medical assistant 
B)  administrative medical assistant 
C)  provider 
D)  nurse 
A)  clinical medical assistant 
B)  administrative medical assistant 
C)  provider 
D)  nurse C

Question 2

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Comment on something the patient is wearing

Accepted Answer

A) Communication "Do" 
B) Communication "Don't" 
A) Communication "Do" 
B) Communication "Don't" A

Question 3

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Follow up

Accepted Answer

A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4 
E) Step 5 
A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4 
E) Step 5 E

Question 4

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Forget to use common courtesy and don't look away while others are speaking.

Accepted Answer

A) Communication "Do" 
B) Communication "Don't" 
A) Communication "Do" 
B) Communication "Don't"

Question 5

Documenting patient education:

Accepted Answer

A)  eliminates the need for maintaining the patient's chart 
B)  promotes inconsistency in care 
C)  decreases efficiency 
D)  minimizes professional liability 
A)  eliminates the need for maintaining the patient's chart 
B)  promotes inconsistency in care 
C)  decreases efficiency 
D)  minimizes professional liability

Question 6

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Let the patient vent

Accepted Answer

A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4 
E) Step 5 
A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4 
E) Step 5

Question 7

Match each term with its definition.
-Promotes and protects the rights of patients

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 8

​Match the example of diversity with the description.Note: Answers may be used more than once.
-​A diverse or multilingual workforce

Accepted Answer

A) ​cultural 
B) ​social 
C) ​ethnic 
A) ​cultural 
B) ​social 
C) ​ethnic

Question 9

Identify the correct order of the basic steps of critical thinking when problem solving.
-List possible decisions and what you think each outcome will be

Accepted Answer

A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4 
A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4

Question 10

Match each term with its definition.
-When you provide this,you may use verbal instructions,printed materials,or electronic formats

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 11

A bulletin board used for posting intra-office notices is most likely to be located in the:

Accepted Answer

A)  staff room 
B)  examination room 
C)  waiting area 
D)  office laboratory 
A)  staff room 
B)  examination room 
C)  waiting area 
D)  office laboratory

Question 12

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Express empathy to the patient

Accepted Answer

A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4 
E) Step 5 
A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4 
E) Step 5

Question 13

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Be overconfident

Accepted Answer

A) Communication "Do" 
B) Communication "Don't" 
A) Communication "Do" 
B) Communication "Don't"

Question 14

​Match the example of diversity with the description.Note: Answers may be used more than once.
-​A group influencing a person's culture and self-identity,[which] include not only race,ethnicity,and religion but also gender,sexual orientation,age,disability,and socioeconomic status

Accepted Answer

A) ​cultural 
B) ​social 
C) ​ethnic 
A) ​cultural 
B) ​social 
C) ​ethnic

Question 15

​Match the behavior to the description of the communication.Note: Answers may be used more than once.
-​People using this type of communication are strong advocates for themselves and others while being very respectful

Accepted Answer

A) ​assertive 
B) ​aggressive 
C) ​passive 
A) ​assertive 
B) ​aggressive 
C) ​passive

Question 16

​Match the behavior to the description of the communication.Note: Answers may be used more than once.
-Using this type of communication may give others permission to disregard your wants and needs

Accepted Answer

A) ​assertive 
B) ​aggressive 
C) ​passive 
A) ​assertive 
B) ​aggressive 
C) ​passive

Question 17

​This skill can be a great stride toward eliminating procrastination.

Accepted Answer

A)  ​Critical thinking (problem-solving) 
B)  ​Effective communication 
C)  ​Cultural awareness 
D)  ​Expressing empathy 
A)  ​Critical thinking (problem-solving) 
B)  ​Effective communication 
C)  ​Cultural awareness 
D)  ​Expressing empathy

Question 18

​Match the behavior to the description of the communication.Note: Answers may be used more than once.
-This type of communication ​is a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Accepted Answer

A) ​assertive 
B) ​aggressive 
C) ​passive 
A) ​assertive 
B) ​aggressive 
C) ​passive

Question 19

Which of the following is not a recommended personal performance goal?

Accepted Answer

A)  working completely independently 
B)  soliciting suggestions 
C)  planning effectively 
D)  communicating openly and honestly 
A)  working completely independently 
B)  soliciting suggestions 
C)  planning effectively 
D)  communicating openly and honestly

Question 20

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Say "finding" instead

Accepted Answer

A) ​deformity 
B) ​worry 
C) ​perform an X-ray 
D) ​problem 
A) ​deformity 
B) ​worry 
C) ​perform an X-ray 
D) ​problem

Exam 6: Applying Communication Skills

Who typically discusses abnormal results or serious health conditions with patients and their families?

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Comment on something the patient is wearing

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Follow up

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Forget to use common courtesy and don't look away while others are speaking.

Documenting patient education:

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Let the patient vent

Match each term with its definition. -Promotes and protects the rights of patients

​Match the example of diversity with the description.Note: Answers may be used more than once. -​A diverse or multilingual workforce

Identify the correct order of the basic steps of critical thinking when problem solving. -List possible decisions and what you think each outcome will be

Match each term with its definition. -When you provide this,you may use verbal instructions,printed materials,or electronic formats

A bulletin board used for posting intra-office notices is most likely to be located in the:

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Express empathy to the patient

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Be overconfident

​Match the example of diversity with the description.Note: Answers may be used more than once. -​A group influencing a person's culture and self-identity,[which] include not only race,ethnicity,and religion but also gender,sexual orientation,age,disability,and socioeconomic status

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -​People using this type of communication are strong advocates for themselves and others while being very respectful

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -Using this type of communication may give others permission to disregard your wants and needs

​This skill can be a great stride toward eliminating procrastination.

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -This type of communication ​is a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Which of the following is not a recommended personal performance goal?

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Say "finding" instead

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Comment on something the patient is wearing

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Forget to use common courtesy and don't look away while others are speaking.

Match the example of diversity with the description.Note: Answers may be used more than once. -A diverse or multilingual workforce

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Be overconfident

Match the example of diversity with the description.Note: Answers may be used more than once. -A group influencing a person's culture and self-identity,[which] include not only race,ethnicity,and religion but also gender,sexual orientation,age,disability,and socioeconomic status

Match the behavior to the description of the communication.Note: Answers may be used more than once. -People using this type of communication are strong advocates for themselves and others while being very respectful

Match the behavior to the description of the communication.Note: Answers may be used more than once. -Using this type of communication may give others permission to disregard your wants and needs

This skill can be a great stride toward eliminating procrastination.

Match the behavior to the description of the communication.Note: Answers may be used more than once. -This type of communication is a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "finding" instead