Question 1

Identify the correct order of the basic steps of critical thinking when problem solving.
-Gather facts and ideas to help you decide what to do about the problem

Accepted Answer

A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4 
A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4

Question 2

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Use questions that require only a yes or no answer

Accepted Answer

A) Communication "Do" 
B) Communication "Don't" 
A) Communication "Do" 
B) Communication "Don't"

Question 3

Match each term with its definition.
-Communication that affords opportunities to examine behaviors and interactions,acts as a verbal "mirror," and restates what a patient has said for clarification by all parties

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 4

Which of the following is not one of the Four Essential Truths of Human Interaction?

Accepted Answer

A)  Different people have different working styles. 
B)  Be aware of your coworkers' sensitivities and tailor your communications. 
C)  You can't judge a book by its cover. 
D)  All people appeal to you equally. 
A)  Different people have different working styles. 
B)  Be aware of your coworkers' sensitivities and tailor your communications. 
C)  You can't judge a book by its cover. 
D)  All people appeal to you equally.

Question 5

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Avoid eye contact with all patients

Accepted Answer

A) Communication "Do" 
B) Communication "Don't" 
A) Communication "Do" 
B) Communication "Don't"

Question 6

​Match the example of diversity with the description.Note: Answers may be used more than once.
-​The diverse factors surrounding our society such as race,culture,religion,age,and disabilities

Accepted Answer

A) ​cultural 
B) ​social 
C) ​ethnic 
A) ​cultural 
B) ​social 
C) ​ethnic

Question 7

A large medical group might have a _____ department to handle personnel management and payroll.

Accepted Answer

A)  laboratory 
B)  human resources 
C)  collections 
D)  clinical 
A)  laboratory 
B)  human resources 
C)  collections 
D)  clinical

Question 8

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Let patients talk about themselves

Accepted Answer

A) Communication "Do" 
B) Communication "Don't" 
A) Communication "Do" 
B) Communication "Don't"

Question 9

When working with a pediatric patient,instead of saying deformity,it is recommended that you say:

Accepted Answer

A)  disfigurement 
B)  opportunity 
C)  appearance 
D)  problem 
A)  disfigurement 
B)  opportunity 
C)  appearance 
D)  problem

Question 10

Match each term with its definition.
-Social groups influencing a person's culture and self-identity

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 11

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Talk too much about yourself

Accepted Answer

A) Communication "Do" 
B) Communication "Don't" 
A) Communication "Do" 
B) Communication "Don't"

Question 12

Demonstrating _____ will help you advance in your career.

Accepted Answer

A)  instability 
B)  dependence 
C)  inefficiency 
D)  resourcefulness 
A)  instability 
B)  dependence 
C)  inefficiency 
D)  resourcefulness

Question 13

Communicating with culturally diverse,pediatric,geriatric,and difficult or uncooperative patients involves the use of resources and:

Accepted Answer

A)  ​reflective communication 
B)  ​adaptations based on individual needs 
C)  ​patient advocacy 
D)  ​using a step-by-step approach to verbalizing needs 
A)  ​reflective communication 
B)  ​adaptations based on individual needs 
C)  ​patient advocacy 
D)  ​using a step-by-step approach to verbalizing needs

Question 14

Match each term with its definition.
-Creating these gives you ownership of your aspirations,achievements,and objectives

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 15

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Mutually agree on the solution

Accepted Answer

A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4 
E) Step 5 
A) Step 1 
B) Step 2 
C) Step 3 
D) Step 4 
E) Step 5

Question 16

​Match the behavior to the description of the communication.Note: Answers may be used more than once.
-​People using this type of communication value themselves;their time;and their emotional,spiritual,and physical needs

Accepted Answer

A) ​assertive 
B) ​aggressive 
C) ​passive 
A) ​assertive 
B) ​aggressive 
C) ​passive

Question 17

Match each term with its definition.
-Type of communication born of high self-esteem

Accepted Answer

A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training 
A) patient advocate 
B) performance goals 
C) cultural competencies 
D) evaluation form 
E) assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Question 18

​Which of the following is key to coaching a patient regarding compliance with a treatment plan?

Accepted Answer

A)  ​Provide a written copy of the instructions and review them one by one verbally with the patient,using language the patient can understand. 
B)  ​Ask the patient to repeat the instructions (act as a verbal mirror)and restate what is said for clarification by all parties. 
C)  ​Applying active listening skills and use body language and other nonverbal skills in communicating with patients,family,and staff. 
D)  ​All of the above 
A)  ​Provide a written copy of the instructions and review them one by one verbally with the patient,using language the patient can understand. 
B)  ​Ask the patient to repeat the instructions (act as a verbal mirror)and restate what is said for clarification by all parties. 
C)  ​Applying active listening skills and use body language and other nonverbal skills in communicating with patients,family,and staff. 
D)  ​All of the above

Question 19

Staff meetings are usually held

Accepted Answer

A)  in the medical office during patient care hours 
B)  in the medical office before or after patient care hours 
C)  at an off-site location before or after patient care hours 
D)  at the home of the physician during patient care hours 
A)  in the medical office during patient care hours 
B)  in the medical office before or after patient care hours 
C)  at an off-site location before or after patient care hours 
D)  at the home of the physician during patient care hours

Question 20

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Ask open-ended questions

Accepted Answer

A) Communication "Do" 
B) Communication "Don't" 
A) Communication "Do" 
B) Communication "Don't"

Exam 6: Applying Communication Skills

Identify the correct order of the basic steps of critical thinking when problem solving. -Gather facts and ideas to help you decide what to do about the problem

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Use questions that require only a yes or no answer

Match each term with its definition. -Communication that affords opportunities to examine behaviors and interactions,acts as a verbal "mirror," and restates what a patient has said for clarification by all parties

Which of the following is not one of the Four Essential Truths of Human Interaction?

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Avoid eye contact with all patients

​Match the example of diversity with the description.Note: Answers may be used more than once. -​The diverse factors surrounding our society such as race,culture,religion,age,and disabilities

A large medical group might have a _____ department to handle personnel management and payroll.

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Let patients talk about themselves

When working with a pediatric patient,instead of saying deformity,it is recommended that you say:

Match each term with its definition. -Social groups influencing a person's culture and self-identity

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Talk too much about yourself

Demonstrating _____ will help you advance in your career.

Communicating with culturally diverse,pediatric,geriatric,and difficult or uncooperative patients involves the use of resources and:

Match each term with its definition. -Creating these gives you ownership of your aspirations,achievements,and objectives

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Mutually agree on the solution

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -​People using this type of communication value themselves;their time;and their emotional,spiritual,and physical needs

Match each term with its definition. -Type of communication born of high self-esteem

​Which of the following is key to coaching a patient regarding compliance with a treatment plan?

Staff meetings are usually held

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Ask open-ended questions

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Use questions that require only a yes or no answer

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Avoid eye contact with all patients

Match the example of diversity with the description.Note: Answers may be used more than once. -The diverse factors surrounding our society such as race,culture,religion,age,and disabilities

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Let patients talk about themselves

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Talk too much about yourself

Match the behavior to the description of the communication.Note: Answers may be used more than once. -People using this type of communication value themselves;their time;and their emotional,spiritual,and physical needs

Which of the following is key to coaching a patient regarding compliance with a treatment plan?

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Ask open-ended questions