Exam 6: Applying Communication Skills

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "appearance" instead

(Multiple Choice)

4.8/5

(34)

Question 61

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "wonder" instead

(Multiple Choice)

4.8/5

(35)

Question 62

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

(Multiple Choice)

4.9/5

(31)

Question 63

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "take a picture" instead

(Multiple Choice)

4.9/5

(34)

Question 64

Match each term with its definition. -Examples of this include classes on CPR,sterile techniques,and using computer software

(Multiple Choice)

4.8/5

(27)

Question 65

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Begin problem solving

(Multiple Choice)

4.9/5

(47)

Question 66

When working with older patients,you should:

(Multiple Choice)

4.7/5

(42)

Question 67

Define coaching a patient as it relates to health maintenance.

(Multiple Choice)

4.9/5

(44)

Question 68

Match each term with its definition. -Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

(Multiple Choice)

4.9/5

(37)

Question 69

Which of the following is an example of a petty difference?

(Multiple Choice)

4.9/5

(42)

Question 70

When talking with a patient,you should not:

(Multiple Choice)

4.8/5

(41)

Question 71

Be careful to respect the patient's privacy when discussing health care issues with family members because of the legal aspect of complying with the patient's communication wishes,which should be documented on the patient's:

(Multiple Choice)

4.8/5

(37)

Question 72

Which of the following would not be a step in coaching patients regarding disease prevention?

(Multiple Choice)

4.7/5

(32)

Question 73

Match the behavior to the description of the communication.Note: Answers may be used more than once. -These type of communicators are verbally and/or physically abusive

(Multiple Choice)

4.7/5

(40)

Question 74

When should an organizational chart be updated?

(Multiple Choice)

4.8/5

(30)

Question 75

Match each term with its definition. -Provider in a medical group who assumes the management role for all of the providers in the group

(Multiple Choice)

4.9/5

(38)

Question 76

Having an understanding of the _______________ influences on behavior is beneficial when working with culturally diverse patients.

(Multiple Choice)

4.8/5

(41)

Question 77

Showing 61 - 77 of 77

Exam 6: Applying Communication Skills

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "appearance" instead

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "wonder" instead

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Say "take a picture" instead

Match each term with its definition. -Examples of this include classes on CPR,sterile techniques,and using computer software

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Begin problem solving

When working with older patients,you should:

​Define coaching a patient as it relates to health maintenance.

Match each term with its definition. -Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Which of the following is an example of a petty difference?

When talking with a patient,you should not:

​Be careful to respect the patient's privacy when discussing health care issues with family members because of the legal aspect of complying with the patient's communication wishes,which should be documented on the patient's:

​Which of the following would not be a step in coaching patients regarding disease prevention?

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -​These type of communicators are verbally and/or physically abusive

When should an organizational chart be updated?

Match each term with its definition. -Provider in a medical group who assumes the management role for all of the providers in the group

​Having an understanding of the _______________ influences on behavior is beneficial when working with culturally diverse patients.

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Filters

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "appearance" instead

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "wonder" instead

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "take a picture" instead

Define coaching a patient as it relates to health maintenance.

Be careful to respect the patient's privacy when discussing health care issues with family members because of the legal aspect of complying with the patient's communication wishes,which should be documented on the patient's:

Which of the following would not be a step in coaching patients regarding disease prevention?

Match the behavior to the description of the communication.Note: Answers may be used more than once. -These type of communicators are verbally and/or physically abusive

Having an understanding of the _______________ influences on behavior is beneficial when working with culturally diverse patients.