Exam 30: Building a Customer-Centric Organizationcustomer Relationship Management

What is a process improvement approach that contains 22 process areas created by a group from government, industry, and Carnegie Mellon's Software Engineering Institute?

Compliance is a method or system of government for management or control.

What is key for evaluating internal controls such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting?

What is an enterprise architecture?

An organization processing personal data of a person living in the EU must comply with which of the following principles?

Which of the following is not one of the issues with global business?

Which of the following is a question a company should ask when creating a global website?

What are the four global IT business management areas critical to running multinational companies?

What are the three primary challenges facing 21st century global businesses?

How much was the website Xanga, an online community, fined for violating the Children's Online Privacy Protection Act?

What is the act of conforming, acquiescing, or yielding?

What key questions should IT governance answer?

What are the factors included in the global customer's category of global IT business drivers?

Which of the following is a US-EU data privacy requirement?

Which state recognizes an individual's right to privacy?

What is a set of guidelines and supporting tools for IT governance that is accepted worldwide and generally used by auditors and companies as a way to integrate technology to implement controls and meet specific business objectives?

Which of the following is not a cultural business challenge?

Managing global enterprise architectures is a key global IT challenge for the 21st century. What is included in the term global enterprise architectures?

Which of the following is not one of the five focus areas from the IT Governance Institute?

What are transborder data flows?