Question 1

Which of the following includes the roles and responsibilities of the CIO?

Accepted Answer

A)  Ensuring the speed, accuracy, availability, and reliability of the MIS 
B)  Ensuring the ethical and legal use of information within a company 
C)  Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses 
D)  Ensuring that MIS strategically aligns with business goals and objectives 
A)  Ensuring the speed, accuracy, availability, and reliability of the MIS 
B)  Ensuring the ethical and legal use of information within a company 
C)  Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses 
D)  Ensuring that MIS strategically aligns with business goals and objectives D

Question 2

Metrics are temporary activities a company undertakes to create a unique product, service, or result.

Accepted Answer

A) True 
 B)False  False

Question 3

There is a rule for how many metrics, out of the hundreds of possible CRM metrics, should be tracked and analyzed at any given management level. What is the rule?

Accepted Answer

A)  Best practice is to track and analyze no more than two (plus or minus two) metrics. 
B)  Best practice is to track and analyze no more than five (plus or minus two) metrics. 
C)  Best practice is to track and analyze no more than seven (plus or minus two) metrics. 
D)  None of these, as it depends on the type of industry. 
A)  Best practice is to track and analyze no more than two (plus or minus two) metrics. 
B)  Best practice is to track and analyze no more than five (plus or minus two) metrics. 
C)  Best practice is to track and analyze no more than seven (plus or minus two) metrics. 
D)  None of these, as it depends on the type of industry. C

Question 4

The balanced scorecard views the organization from four perspectives, and users should develop metrics, collect data, and analyze their business relative to each of these perspectives. Which of the following is not one of the four perspectives in the balanced scorecard?

Accepted Answer

A)  The leading perspective 
B)  The internal business process perspective 
C)  The customer perspective 
D)  The financial perspective 
A)  The leading perspective 
B)  The internal business process perspective 
C)  The customer perspective 
D)  The financial perspective

Question 5

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the following represents a key performance indicator?

Accepted Answer

A)  High-quality products 
B)  Reduction in product costs 
C)  Percentage of help desk calls answered in the first minute 
D)  Hiring of the best business professionals 
A)  High-quality products 
B)  Reduction in product costs 
C)  Percentage of help desk calls answered in the first minute 
D)  Hiring of the best business professionals

Question 6

A project is a temporary activity a company undertakes to create a unique product, service, or result.

Accepted Answer

A) True 
 B)False

Question 7

Jerry Berg works for Smith Electric as a corporate lawyer and part of his duties are to ensure the ethical and legal use of information within the company. Which of the following represents Jerry's role at Smith Electric?

Accepted Answer

A)  Chief knowledge officer (CKO) 
B)  Chief privacy officer (CPO) 
C)  Chief technology officer (CTO) 
D)  Chief information officer (CIO) 
A)  Chief knowledge officer (CKO) 
B)  Chief privacy officer (CPO) 
C)  Chief technology officer (CTO) 
D)  Chief information officer (CIO)

Question 8

Who is responsible for collecting, maintaining, and distributing company knowledge?

Accepted Answer

A)  Chief knowledge officer (CKO) 
B)  Chief privacy officer (CPO) 
C)  Chief technology officer (CTO) 
D)  Chief information officer (CIO) 
A)  Chief knowledge officer (CKO) 
B)  Chief privacy officer (CPO) 
C)  Chief technology officer (CTO) 
D)  Chief information officer (CIO)

Question 9

Closing the MIS skills gap by aligning the current workforce with potential future business needs is a simple proposition.

Accepted Answer

A) True 
 B)False

Question 10

The chief technology officer (CTO) is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks from hackers and viruses.

Accepted Answer

A) True 
 B)False

Question 11

What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser?

Accepted Answer

A)  Click-through 
B)  Cookie 
C)  Banner ad 
D)  Interactivity 
A)  Click-through 
B)  Cookie 
C)  Banner ad 
D)  Interactivity

Question 12

Which of the following includes the roles and responsibilities of the CTO?

Accepted Answer

A)  Ensuring the speed, accuracy, availability, and reliability of the MIS 
B)  Ensuring the ethical and legal use of information within a company 
C)  Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses 
D)  Ensuring that MIS strategically aligns with business goals and objectives 
A)  Ensuring the speed, accuracy, availability, and reliability of the MIS 
B)  Ensuring the ethical and legal use of information within a company 
C)  Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses 
D)  Ensuring that MIS strategically aligns with business goals and objectives

Question 13

Market share measures a firm's external performance relative to that of its competitors. Which of the following represents how a firm measures market share?

Accepted Answer

A)  Multiplying the firm's sales by the industries total sales 
B)  Dividing the firm's sales by the total market sales for the entire industry 
C)  Subtracting your competitors' sales from your total sales 
D)  Subtracting the industry's total sales from the firm's total sales 
A)  Multiplying the firm's sales by the industries total sales 
B)  Dividing the firm's sales by the total market sales for the entire industry 
C)  Subtracting your competitors' sales from your total sales 
D)  Subtracting the industry's total sales from the firm's total sales

Question 14

Which of the following includes the roles and responsibilities of the CDO?

Accepted Answer

A)  Determining the types of information the enterprise will capture, retain, analyze, and share 
B)  Ensuring the ethical and legal use of information within a company 
C)  Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses 
D)  Ensuring that MIS strategically aligns with business goals and objectives 
A)  Determining the types of information the enterprise will capture, retain, analyze, and share 
B)  Ensuring the ethical and legal use of information within a company 
C)  Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses 
D)  Ensuring that MIS strategically aligns with business goals and objectives

Question 15

Which of the following is a common approach to closing an MIS skills gap?

Accepted Answer

A)  Social recruiting 
B)  Off-site training 
C)  Mentoring services 
D)  All of these 
A)  Social recruiting 
B)  Off-site training 
C)  Mentoring services 
D)  All of these

Question 16

Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

Accepted Answer

A) True 
 B)False

Question 17

The chief data officer (CDO) is responsible for determining the types of information the enterprise will capture, retain, analyze, and share.

Accepted Answer

A) True 
 B)False

Question 18

Key performance indicators can focus on external and internal measurements.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a common approach to closing an MIS skills gap?

Accepted Answer

A)  Social recruiting 
B)  Off-site training 
C)  Competitive salary 
D)  Mentoring services 
A)  Social recruiting 
B)  Off-site training 
C)  Competitive salary 
D)  Mentoring services

Question 20

CSFs and KPIs are the two core metrics used within a business to track progress or success. What is the relationship between CSFs and KPIs?

Accepted Answer

A)  CSFs are business strategy elements whereas KPIs measure the progress of the CSFs. 
B)  CSFs build the business environment whereas KPIs explain how to build the CSFs. 
C)  KPIs are used first whereas CSFs are applied after. 
D)  KPIs promote employees on their performance whereas CSFs demote employees based on their performance level. 
A)  CSFs are business strategy elements whereas KPIs measure the progress of the CSFs. 
B)  CSFs build the business environment whereas KPIs explain how to build the CSFs. 
C)  KPIs are used first whereas CSFs are applied after. 
D)  KPIs promote employees on their performance whereas CSFs demote employees based on their performance level.

Exam 4: Measuring the Success of Strategic Initiatives

Which of the following includes the roles and responsibilities of the CIO?

Metrics are temporary activities a company undertakes to create a unique product, service, or result.

There is a rule for how many metrics, out of the hundreds of possible CRM metrics, should be tracked and analyzed at any given management level. What is the rule?

The balanced scorecard views the organization from four perspectives, and users should develop metrics, collect data, and analyze their business relative to each of these perspectives. Which of the following is not one of the four perspectives in the balanced scorecard?

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the following represents a key performance indicator?

A project is a temporary activity a company undertakes to create a unique product, service, or result.

Jerry Berg works for Smith Electric as a corporate lawyer and part of his duties are to ensure the ethical and legal use of information within the company. Which of the following represents Jerry's role at Smith Electric?

Who is responsible for collecting, maintaining, and distributing company knowledge?

Closing the MIS skills gap by aligning the current workforce with potential future business needs is a simple proposition.

The chief technology officer (CTO) is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks from hackers and viruses.

What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser?

Which of the following includes the roles and responsibilities of the CTO?

Market share measures a firm's external performance relative to that of its competitors. Which of the following represents how a firm measures market share?

Which of the following includes the roles and responsibilities of the CDO?

Which of the following is a common approach to closing an MIS skills gap?

Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

The chief data officer (CDO) is responsible for determining the types of information the enterprise will capture, retain, analyze, and share.

Key performance indicators can focus on external and internal measurements.

Which of the following is not a common approach to closing an MIS skills gap?

CSFs and KPIs are the two core metrics used within a business to track progress or success. What is the relationship between CSFs and KPIs?

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

Creating Innovative Organizations

Ebusiness

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

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