Question 1

To outline a work schedule, team member responsibilities, and other components of a project, fill out a__________ .

Accepted Answer

project planning form

Question 2

An effective way to manage team conflicts is to listen passively.

Accepted Answer

A) True 
 B)False  False

Question 3

Paying attention to "face saving" is key to working across cultures.

Accepted Answer

A) True 
 B)False  True

Question 4

When communicating with someone from another culture,

Accepted Answer

A)  use humor on first contact to break the ice. 
B)  use humor only in email correspondence. 
C)  use humor only in face-to-face contact. 
D)  always use humor to facilitate strong interpersonal connections. 
E)  avoid humor. 
A)  use humor on first contact to break the ice. 
B)  use humor only in email correspondence. 
C)  use humor only in face-to-face contact. 
D)  always use humor to facilitate strong interpersonal connections. 
E)  avoid humor.

Question 5

Which of the following statements is most accurate?

Accepted Answer

A)  Technical communication helps us interact with technology in our daily lives. 
B)  Technical communication helps advance workplace goals. 
C)  Technical communication helps specialists solve complex problems. 
D)  b and c 
E)  All of these answers are correct. 
A)  Technical communication helps us interact with technology in our daily lives. 
B)  Technical communication helps advance workplace goals. 
C)  Technical communication helps specialists solve complex problems. 
D)  b and c 
E)  All of these answers are correct.

Question 6

Technical communication seeks to

Accepted Answer

A)  anticipate and answer questions. 
B)  help people perform a task. 
C)  persuade people to do something. 
D)  b and c. 
E)  All of these answers are correct. 
A)  anticipate and answer questions. 
B)  help people perform a task. 
C)  persuade people to do something. 
D)  b and c. 
E)  All of these answers are correct.

Question 7

Sources of conflict in collaborative groups include

Accepted Answer

A)  interpersonal differences. 
B)  cultural differences. 
C)  gender differences. 
D)  All of these answers are correct. 
E)  b and c. 
A)  interpersonal differences. 
B)  cultural differences. 
C)  gender differences. 
D)  All of these answers are correct. 
E)  b and c.

Question 8

Effective technical documents

Accepted Answer

A)  use obfuscation. 
B)  avoid combining text, visuals, and sound. 
C)  are easy to navigate. 
D)  a and c. 
E)  None of these answers are correct. 
A)  use obfuscation. 
B)  avoid combining text, visuals, and sound. 
C)  are easy to navigate. 
D)  a and c. 
E)  None of these answers are correct.

Question 9

Technical communication does not include digital media such as blogs, apps, and wikis.

Accepted Answer

A) True 
 B)False

Question 10

A collaborative document should be written in a style that emphasizes the different voices of the individual writers.

Accepted Answer

A) True 
 B)False

Question 11

Technical documents are typically written by teams.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements about organizing a team project is least accurate?

Accepted Answer

A)  Work without a manager; allow all team members to take charge. 
B)  Compose a purpose statement. 
C)  Develop a file-naming system for documents. 
D)  Decide on a specific meeting schedule. 
E)  All of these answers are correct. 
A)  Work without a manager; allow all team members to take charge. 
B)  Compose a purpose statement. 
C)  Develop a file-naming system for documents. 
D)  Decide on a specific meeting schedule. 
E)  All of these answers are correct.

Question 13

All documents are at least partly persuasive.

Accepted Answer

A) True 
 B)False

Question 14

Choose which strategy below helps support running successful meetings.

Accepted Answer

A)  Allow the conversation to stray as the group desires. 
B)  Set an agenda with specific time limits for items of discussion. 
C)  Don't waste the group's time by summarizing minutes from the last meeting. 
D)  Highlight points of disagreement. 
E)  Avoid appointing roles; instead, let the roles spontaneously evolve. 
A)  Allow the conversation to stray as the group desires. 
B)  Set an agenda with specific time limits for items of discussion. 
C)  Don't waste the group's time by summarizing minutes from the last meeting. 
D)  Highlight points of disagreement. 
E)  Avoid appointing roles; instead, let the roles spontaneously evolve.

Question 15

The definition of technical communication is any communication that provides complex information for technical experts; it is not intended for broader audiences.

Accepted Answer

A) True 
 B)False

Question 16

Which statement below is most accurate?

Accepted Answer

A)  Blogs are not a useful medium for collaboration. 
B)  An intranet is an external company Web site. 
C)  Instant messaging is an easy means of holding real-time team meetings. 
D)  E-mail is the preferred way to address conflict. 
E)  None of these answers are correct. 
A)  Blogs are not a useful medium for collaboration. 
B)  An intranet is an external company Web site. 
C)  Instant messaging is an easy means of holding real-time team meetings. 
D)  E-mail is the preferred way to address conflict. 
E)  None of these answers are correct.

Question 17

Technical communication helps us interact with technology in our daily lives.

Accepted Answer

A) True 
 B)False

Question 18

The three purposes of technical documents are to __________,__________, and __________.

Accepted Answer

inform, in

To outline a work schedule, team member responsibilities, and other components of a project, fill out a__________ .

An effective way to manage team conflicts is to listen passively.

Paying attention to "face saving" is key to working across cultures.

When communicating with someone from another culture,

Which of the following statements is most accurate?

Technical communication seeks to

Sources of conflict in collaborative groups include

Effective technical documents

Technical communication does not include digital media such as blogs, apps, and wikis.

A collaborative document should be written in a style that emphasizes the different voices of the individual writers.

Technical documents are typically written by teams.

Which of the following statements about organizing a team project is least accurate?

All documents are at least partly persuasive.

Choose which strategy below helps support running successful meetings.

The definition of technical communication is any communication that provides complex information for technical experts; it is not intended for broader audiences.

Which statement below is most accurate?

Technical communication helps us interact with technology in our daily lives.

The three purposes of technical documents are to ,, and __.

The Research Process in Technical Communication

Providing Audiences With Usable Information

Recognizing Ethical Issues in Technical Communication

Structuring Information for Your Readers

Writing With a Readable Style

Using Audience-Centered Visuals

Designing User-Friendly Documents

Résumés and Other Employment Materials

Memos and Letters

Definitions

Descriptions

Instructions and Procedures

Summaries

Informal Reports

Formal Reports

Proposals

Email

Blogs, Wikis, and Web Pages

Social Media

Oral Presentations and Video Conferencing

Filters

Exam 1: Technical Communication: Global, Collaborative, and Digital

To outline a work schedule, team member responsibilities, and other components of a project, fill out a__________ .

An effective way to manage team conflicts is to listen passively.

Paying attention to "face saving" is key to working across cultures.

When communicating with someone from another culture,

Which of the following statements is most accurate?

Technical communication seeks to

Sources of conflict in collaborative groups include

Effective technical documents

Technical communication does not include digital media such as blogs, apps, and wikis.

A collaborative document should be written in a style that emphasizes the different voices of the individual writers.

Technical documents are typically written by teams.

Which of the following statements about organizing a team project is least accurate?

All documents are at least partly persuasive.

Choose which strategy below helps support running successful meetings.

The definition of technical communication is any communication that provides complex information for technical experts; it is not intended for broader audiences.

Which statement below is most accurate?

Technical communication helps us interact with technology in our daily lives.

The three purposes of technical documents are to __________,__________, and __________.

The Research Process in Technical Communication

Providing Audiences With Usable Information

Recognizing Ethical Issues in Technical Communication

Structuring Information for Your Readers

Writing With a Readable Style

Using Audience-Centered Visuals

Designing User-Friendly Documents

Résumés and Other Employment Materials

Memos and Letters

Definitions

Descriptions

Instructions and Procedures

Summaries

Informal Reports

Formal Reports

Proposals

Email

Blogs, Wikis, and Web Pages

Social Media

Oral Presentations and Video Conferencing

Filters

The three purposes of technical documents are to ,, and __.