Question 1

You may edit forwarded emails without the sender's permission.

Accepted Answer

A) True 
 B)False  False

Question 2

Components of a well-written email message include a

Accepted Answer

A)  clear subject line. 
B)  brief introduction. 
C)  signature block. 
D)  a and c. 
E)  a, b, and c. 
A)  clear subject line. 
B)  brief introduction. 
C)  signature block. 
D)  a and c. 
E)  a, b, and c. E

Question 3

Sending angry, sarcastic, insulting emails is called________ .

Accepted Answer

flaming

Question 4

Regardless of length, an effective email should include an introduction, body, and conclusion.

Accepted Answer

A) True 
 B)False

Question 5

Always assume that any email message you send will be read by unintended audiences.

Accepted Answer

A) True 
 B)False

Question 6

When creating workplace emails

Accepted Answer

A)  avoid the trap of "netiquette". 
B)  avoid using email to address interpersonal issues. 
C)  keep in mind that email is fleeting and will disappear. 
D)  use a vague subject line to draw the recipient into the email. 
E)  None of these answers are correct. 
A)  avoid the trap of "netiquette". 
B)  avoid using email to address interpersonal issues. 
C)  keep in mind that email is fleeting and will disappear. 
D)  use a vague subject line to draw the recipient into the email. 
E)  None of these answers are correct.

Question 7

Numbered lists are inappropriate in email.

Accepted Answer

A) True 
 B)False

Question 8

Some issues are best addressed in a telephone conversation rather than through email.

Accepted Answer

A) True 
 B)False

Question 9

You should respond to workplace emails in a timely manner.

Accepted Answer

A) True 
 B)False

Question 10

In which of the following scenarios would email be an appropriate way to communicate?

Accepted Answer

A)  resigning from your job 
B)  sending a colleague a project update 
C)  resolving disagreements with team members 
D)  forwarding legal documents 
E)  All of these answers are correct. 
A)  resigning from your job 
B)  sending a colleague a project update 
C)  resolving disagreements with team members 
D)  forwarding legal documents 
E)  All of these answers are correct.

Question 11

Emoticons are useful to convey tone in emails to clients.

Accepted Answer

A) True 
 B)False

Question 12

Advantages of using email include

Accepted Answer

A)  the ability to work across different time zones. 
B)  an electronic trail to track conversations over time. 
C)  the ability to be ready on different types of devices. 
D)  a and c. 
E)  a, b, and c.. 
A)  the ability to work across different time zones. 
B)  an electronic trail to track conversations over time. 
C)  the ability to be ready on different types of devices. 
D)  a and c. 
E)  a, b, and c..

Question 13

Email is useful for communicating with people in different time zones.

Accepted Answer

A) True 
 B)False

Question 14

Which of these is the least accurate description of copyright protections?

Accepted Answer

A)  An employer generally owns the copyright to the works of a full-time employee. 
B)  Copyright protection applies to emails. 
C)  A picture marked as "in the public domain" requires copyright permission. 
D)  If a piece is marked as "copyright free" you do not need to seek permission to use the item. 
E)  a and d. 
A)  An employer generally owns the copyright to the works of a full-time employee. 
B)  Copyright protection applies to emails. 
C)  A picture marked as "in the public domain" requires copyright permission. 
D)  If a piece is marked as "copyright free" you do not need to seek permission to use the item. 
E)  a and d.

Question 15

Before preparing a workplace email, consider

Accepted Answer

A)  which salutation to use. 
B)  whether a more personal form of communication is needed. 
C)  whether files should be attached or sent in hard copy. 
D)  a, b, and c. 
E)  b and c. 
A)  which salutation to use. 
B)  whether a more personal form of communication is needed. 
C)  whether files should be attached or sent in hard copy. 
D)  a, b, and c. 
E)  b and c.

Question 16

Which of the following statements is most accurate?

Accepted Answer

A)  Bullets are not appropriate in emails. 
B)  Use an informal tone when emailing clients. 
C)  Email is not an appropriate medium for communicating with customers. 
D)  Adopt a more formal tone when emailing a client. 
E)  With email, you have total control of the audience. 
A)  Bullets are not appropriate in emails. 
B)  Use an informal tone when emailing clients. 
C)  Email is not an appropriate medium for communicating with customers. 
D)  Adopt a more formal tone when emailing a client. 
E)  With email, you have total control of the audience.

You may edit forwarded emails without the sender's permission.

Components of a well-written email message include a

Sending angry, sarcastic, insulting emails is called________ .

Regardless of length, an effective email should include an introduction, body, and conclusion.

Always assume that any email message you send will be read by unintended audiences.

When creating workplace emails

Numbered lists are inappropriate in email.

Some issues are best addressed in a telephone conversation rather than through email.

You should respond to workplace emails in a timely manner.

In which of the following scenarios would email be an appropriate way to communicate?

Emoticons are useful to convey tone in emails to clients.

Advantages of using email include

Email is useful for communicating with people in different time zones.

Which of these is the least accurate description of copyright protections?

Before preparing a workplace email, consider

Which of the following statements is most accurate?

Technical Communication: Global, Collaborative, and Digital

The Research Process in Technical Communication

Providing Audiences With Usable Information

Recognizing Ethical Issues in Technical Communication

Structuring Information for Your Readers

Writing With a Readable Style

Using Audience-Centered Visuals

Designing User-Friendly Documents

Résumés and Other Employment Materials

Memos and Letters

Definitions

Descriptions

Instructions and Procedures

Summaries

Informal Reports

Formal Reports

Proposals

Blogs, Wikis, and Web Pages

Social Media

Oral Presentations and Video Conferencing

Filters

Exam 18: Email

You may edit forwarded emails without the sender's permission.

Components of a well-written email message include a

Sending angry, sarcastic, insulting emails is called________ .

Regardless of length, an effective email should include an introduction, body, and conclusion.

Always assume that any email message you send will be read by unintended audiences.

When creating workplace emails

Numbered lists are inappropriate in email.

Some issues are best addressed in a telephone conversation rather than through email.

You should respond to workplace emails in a timely manner.

In which of the following scenarios would email be an appropriate way to communicate?

Emoticons are useful to convey tone in emails to clients.

Advantages of using email include

Email is useful for communicating with people in different time zones.

Which of these is the least accurate description of copyright protections?

Before preparing a workplace email, consider

Which of the following statements is most accurate?

Technical Communication: Global, Collaborative, and Digital

The Research Process in Technical Communication

Providing Audiences With Usable Information

Recognizing Ethical Issues in Technical Communication

Structuring Information for Your Readers

Writing With a Readable Style

Using Audience-Centered Visuals

Designing User-Friendly Documents

Résumés and Other Employment Materials

Memos and Letters

Definitions

Descriptions

Instructions and Procedures

Summaries

Informal Reports

Formal Reports

Proposals

Blogs, Wikis, and Web Pages

Social Media

Oral Presentations and Video Conferencing

Filters