Question 1

A letter's greeting (such as "Dear Mr. Frazier") is called the_________ .

Accepted Answer

salutation

Question 2

A_____________ memo accompanies a package of materials and indicates that information is being sent from one place to another.

Accepted Answer

transmittal

Question 3

Though your signature is required on a workplace letter, it does not indicate that you approve of the letter's contents.

Accepted Answer

A) True 
 B)False  False

Question 4

Memos are used to remind readers about events, provide information, and make requests.

Accepted Answer

A) True 
 B)False

Question 5

In a claim letter,

Accepted Answer

A)  use a direct approach for a routine claim. 
B)  never use an indirect approach. 
C)  avoid expressing goodwill and confidence in the company. 
D)  avoid asking for specific action for an arguable claim. 
E)  None of these answers are correct. 
A)  use a direct approach for a routine claim. 
B)  never use an indirect approach. 
C)  avoid expressing goodwill and confidence in the company. 
D)  avoid asking for specific action for an arguable claim. 
E)  None of these answers are correct.

Question 6

Idioms and informal language are not appropriate for international letter recipients.

Accepted Answer

A) True 
 B)False

Question 7

An email "signature" is not legally binding.

Accepted Answer

A) True 
 B)False

Question 8

Many short letters are written directly into the body of an email message.

Accepted Answer

A) True 
 B)False

Question 9

The "you" perspective in a letter is most appropriate

Accepted Answer

A)  in the salutation. 
B)  in the first sentence of the letter. 
C)  in the concluding paragraph. 
D)  throughout the letter. 
E)  at no point. 
A)  in the salutation. 
B)  in the first sentence of the letter. 
C)  in the concluding paragraph. 
D)  throughout the letter. 
E)  at no point.

Question 10

Which of the following statements about inquiry letters is least accurate?

Accepted Answer

A)  Address the letter to a specific person. 
B)  Provide all of your contact information so that you can be reached easily. 
C)  Do not enclose a self-addressed, stamped envelope as doing so is presumptuous. 
D)  Say thank you and offer to follow up. 
E)  All of these answers are correct. 
A)  Address the letter to a specific person. 
B)  Provide all of your contact information so that you can be reached easily. 
C)  Do not enclose a self-addressed, stamped envelope as doing so is presumptuous. 
D)  Say thank you and offer to follow up. 
E)  All of these answers are correct.

Question 11

Informational memos are increasingly being sent via email.

Accepted Answer

A) True 
 B)False

Question 12

A transmittal memo

Accepted Answer

A)  is always sent separately from other documents. 
B)  is usually several pages long. 
C)  provides a signal that information has been sent from one place to another. 
D)  a and b. 
E)  a, b, and c. 
A)  is always sent separately from other documents. 
B)  is usually several pages long. 
C)  provides a signal that information has been sent from one place to another. 
D)  a and b. 
E)  a, b, and c.

Question 13

In standard letter format, the

Accepted Answer

A)  enclosure notation appears before the complimentary closing. 
B)  inside address appears above the date. 
C)  sender's address is omitted. 
D)  sender's signature appears above the complimentary closing. 
E)  heading appears above the date. 
A)  enclosure notation appears before the complimentary closing. 
B)  inside address appears above the date. 
C)  sender's address is omitted. 
D)  sender's signature appears above the complimentary closing. 
E)  heading appears above the date.

Question 14

Avoid using PDF for digital email delivery.

Accepted Answer

A) True 
 B)False

Question 15

In an adjustment letter,

Accepted Answer

A)  offer an incentive if appropriate. 
B)  apologize in passive voice. 
C)  use active voice to explain the customer's mistake. 
D)  offer an incentive, if appropriate, and apologize in passive voice. 
E)  All of these answers are correct. 
A)  offer an incentive if appropriate. 
B)  apologize in passive voice. 
C)  use active voice to explain the customer's mistake. 
D)  offer an incentive, if appropriate, and apologize in passive voice. 
E)  All of these answers are correct.

Question 16

Memos

Accepted Answer

A)  are commonly addressed to people outside a company. 
B)  provide appropriate formality for the workplace. 
C)  should always take a direct approach. 
D)  should be sent via paper rather than email. 
E)  None of these answers are correct. 
A)  are commonly addressed to people outside a company. 
B)  provide appropriate formality for the workplace. 
C)  should always take a direct approach. 
D)  should be sent via paper rather than email. 
E)  None of these answers are correct.

Question 17

Appeal to both logic and emotion in a sales letter.

Accepted Answer

A) True 
 B)False

Question 18

An__________  letter is written in response to a claim letter from a customer.

Accepted Answer

The answer of An__________  letter is written in response...

Question 19

Inquiry letters are always unsolicited.

Accepted Answer

A) True 
 B)False

Question 20

Letters are preferred for communicating outside an organization.

Accepted Answer

A) True 
 B)False

Exam 10: Memos and Letters

A letter's greeting (such as "Dear Mr. Frazier") is called the_________ .

A_____________ memo accompanies a package of materials and indicates that information is being sent from one place to another.

Though your signature is required on a workplace letter, it does not indicate that you approve of the letter's contents.

Memos are used to remind readers about events, provide information, and make requests.

In a claim letter,

Idioms and informal language are not appropriate for international letter recipients.

An email "signature" is not legally binding.

Many short letters are written directly into the body of an email message.

The "you" perspective in a letter is most appropriate

Which of the following statements about inquiry letters is least accurate?

Informational memos are increasingly being sent via email.

A transmittal memo

In standard letter format, the

Avoid using PDF for digital email delivery.

In an adjustment letter,

Memos

Appeal to both logic and emotion in a sales letter.

An__________ letter is written in response to a claim letter from a customer.

Inquiry letters are always unsolicited.

Letters are preferred for communicating outside an organization.

Technical Communication: Global, Collaborative, and Digital

The Research Process in Technical Communication

Providing Audiences With Usable Information

Recognizing Ethical Issues in Technical Communication

Structuring Information for Your Readers

Writing With a Readable Style

Using Audience-Centered Visuals

Designing User-Friendly Documents

Résumés and Other Employment Materials

Definitions

Descriptions

Instructions and Procedures

Summaries

Informal Reports

Formal Reports

Proposals

Email

Blogs, Wikis, and Web Pages

Social Media

Oral Presentations and Video Conferencing

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