Exam 6: Encouraging, Paraphrasing, and Summarizing: Key Skills of Active Listening

Instructions: Which of the following are most likely identified as encouragers, restatements, paraphrases, or summarizations? Client: "I have been having a tough time with my sons.George has been having difficulty in school and I have an appointment for the third time with a counselor.John is acting up in the junior high and has been sassing his mother frequently.Yet, their grades are OK.I wonder if they need more to do." Counselor responses follow.Classify the response. -____ "Both are having trouble in school, yet they are doing OK academically."

All your clients like to be listened to accurately.If your client is culturally different from you, it may be more difficult for the client to trust you to hear him or her correctly.Which of the following would NOT be helpful to establish the necessary trust?

Client observation skills are important in paraphrasing because

The most important function of summarizations is that

Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of ____.

Client: There's this group of girls that make fun of me and call me names, and I feel sad.They keep making fun of my shoes, just 'cause I don't have name brand shoes.I try to ignore them, but still the feeling inside me just hurts. Counselor: You are having trouble at school.Some girls call you names, make fun of your shoes, and it feels hurtful inside. This response can be classified as _______.

Paraphrasing and summarizing communicate to clients ____.

Bilingual clients, according to Azara Santiago-Rivera, are ____.

Which of the following is TRUE of an accurate paraphrase?

Which one of the following is a key interviewer behavior when working with children?

The school or community agency within which you work has a large Puerto Rican community, many of whom still speak Spanish in the home.Assuming your main language is not Spanish, what are some things that you can do to work more effectively with this group? If you come from a Puerto Rican or Spanish background, what advice would you give to English-speaking interviewers?

All of the following are encouragers EXCEPT ____.

Discuss how you would use the listening skills in working with children and adolescents.

Empathy can be rated as: