Question 1

What are the three major steps of confrontation?

Accepted Answer

A) Step 1: Identifying conflict; Step 2: Pointing out conflicts and issues; and Step 3: Evaluating effectiveness 
B) Step 1: Building rapport; Step 2: Identifying discrepancies; and Step 3: Confronting client's thinking 
C) Step 1: Identifying conflict; Step 2: Countering client talk; and Step 3: Closing with a directive 
D) Step 1: Building rapport; Step 2: Pointing out conflicts and issues; and Step 3: Evaluating client response 
A) Step 1: Identifying conflict; Step 2: Pointing out conflicts and issues; and Step 3: Evaluating effectiveness 
B) Step 1: Building rapport; Step 2: Identifying discrepancies; and Step 3: Confronting client's thinking 
C) Step 1: Identifying conflict; Step 2: Countering client talk; and Step 3: Closing with a directive 
D) Step 1: Building rapport; Step 2: Pointing out conflicts and issues; and Step 3: Evaluating client response A

Question 2

_______________ is essential if you are to challenge the client with a confrontation.

Accepted Answer

A) An empathic relationship 
B) An assertive personality 
C) A strong affirmation 
D) All of the above 
A) An empathic relationship 
B) An assertive personality 
C) A strong affirmation 
D) All of the above A

Question 3

According to the authors, an important goal of interviewing is to move clients from

Accepted Answer

A) ideas to feelings. 
B) problem focus to person focus. 
C) closed questions to open questions. 
D) stuckness to intentionality. 
A) ideas to feelings. 
B) problem focus to person focus. 
C) closed questions to open questions. 
D) stuckness to intentionality. D

Question 4

"Mobility" is to "immobility" as cultural intentionality is to ____.

Accepted Answer

A) stuckness 
B) impasse 
C) blocked 
D) all of the above 
A) stuckness 
B) impasse 
C) blocked 
D) all of the above

Question 5

Empathic confrontation is:

Accepted Answer

A) a direct, harsh challenge guiding clients to face hard issues. 
B) a gentle skill that includes listening. 
C) seeking clarification by "going against" client ideas. 
D) the primary skill used by interviewers. 
A) a direct, harsh challenge guiding clients to face hard issues. 
B) a gentle skill that includes listening. 
C) seeking clarification by "going against" client ideas. 
D) the primary skill used by interviewers.

Question 6

According to Ivey, Ivey, and Zalaquett, empathic confrontation is a not a distinct skill; it is a set of skills that may be used in different ways.The most common confrontation uses the paraphrase, reflection of feeling, and summarization of discrepancies observed in the client, or between the client and her or his situation.However, questions and influencing skills and strategies can also lead to client change.

Accepted Answer

A) True 
 B)False

Question 7

Careful listening is one of the most powerful influencing skills.Which one of the following statements about influencing is NOT true?

Accepted Answer

A) Paraphrasing is particularly useful when decisions need to be made. 
B) Reflection of feeling is useful to feedback of mixed emotions. 
C) Direct and firm confrontation helps clients identify their errors. 
D) A good summary brings together many thoughts, feelings and behaviors. 
A) Paraphrasing is particularly useful when decisions need to be made. 
B) Reflection of feeling is useful to feedback of mixed emotions. 
C) Direct and firm confrontation helps clients identify their errors. 
D) A good summary brings together many thoughts, feelings and behaviors.

Question 8

Achieving a major more lasting transformation in client thinking and behavior may require:

Accepted Answer

A) several interviews. 
B) time to internalize new solutions. 
C) moving from denial or partial acceptance. 
D) all of the above. 
A) several interviews. 
B) time to internalize new solutions. 
C) moving from denial or partial acceptance. 
D) all of the above.

Question 9

The CCS can be used be used to:

Accepted Answer

A) determine the creative effect of your confrontation. 
B) assess success of your interventions. 
C) determine client progress over a series of sessions. 
D) all of the above. 
A) determine the creative effect of your confrontation. 
B) assess success of your interventions. 
C) determine client progress over a series of sessions. 
D) all of the above.

Question 10

Explain and illustrate with clear examples the different stages of the Racial-Cultural Identity Developmental (R-CID) model.

Accepted Answer

The answer of Explain and illustrate with clear examples the...

Question 11

"On the one hand..., and on the other hand..." This is typically used in _________.

Accepted Answer

A) reframing 
B) empathic confrontation 
C) psychoeducation 
D) interpretation 
A) reframing 
B) empathic confrontation 
C) psychoeducation 
D) interpretation

Question 12

Regarding discrepancies between you and your client, which of the following is NOT true?

Accepted Answer

A) Never hide differences you may have with your client. 
B) If you sense differences, support the client by listening. 
C) Note your own or the client's discomfort with possible differences. 
D) If you listen carefully, most discrepancies with your client will disappear. 
A) Never hide differences you may have with your client. 
B) If you sense differences, support the client by listening. 
C) Note your own or the client's discomfort with possible differences. 
D) If you listen carefully, most discrepancies with your client will disappear.

Question 13

According to the authors, direct confrontation may be inappropriate for:

Accepted Answer

A) European-American clients. 
B) African-American clients. 
C) European-Canadian clients. 
D) Native American clients. 
A) European-American clients. 
B) African-American clients. 
C) European-Canadian clients. 
D) Native American clients.

Question 14

Instructions: Imagine that you are talking with a client about emotional child abuse.You have just confronted the client with the following statement: "On one hand, you say you love your child, but on the other hand you continue to put her out in the hall of your apartment where you force her to stand in the dark.How do you put that together?"
Classify the following client's response using the CCS scale.
-Client response: "I heard what you are saying.I want to change, but right at the moment I just can't do what I want.I tried last week, it didn't work.The divorce is getting to me.I'll do the best I can to change, but it is so hard." This client is where on the CCS?

Accepted Answer

A) Partial examination 
B) Full examination, no change 
C) Decision to live with incongruity 
D) Development of new larger and more inclusive constructs, patterns, behaviors 
A) Partial examination 
B) Full examination, no change 
C) Decision to live with incongruity 
D) Development of new larger and more inclusive constructs, patterns, behaviors

Question 15

The most common empathic confrontation uses:

Accepted Answer

A) paraphrasing. 
B) reflection of feelings. 
C) summarizations. 
D) all of the above. 
A) paraphrasing. 
B) reflection of feelings. 
C) summarizations. 
D) all of the above.

Question 16

An interviewer may hear, "You helped me see my mixed feelings; I need to express my feelings more," in which level of the Client Change Scale (CCS)?

Accepted Answer

A) Level 1: Denial 
B) Level 2: Partial examination 
C) Level 3: Acceptance and recognition, but no change 
D) Level 5: Development of new constructs, patterns, or behaviors 
A) Level 1: Denial 
B) Level 2: Partial examination 
C) Level 3: Acceptance and recognition, but no change 
D) Level 5: Development of new constructs, patterns, or behaviors

Question 17

If you observe closely in the here and now of the session, you can rate how effective your interventions have been.

Accepted Answer

A) True 
 B)False

Question 18

Instructions: Imagine that you are talking with a client about emotional child abuse.You have just confronted the client with the following statement: "On one hand, you say you love your child, but on the other hand you continue to put her out in the hall of your apartment where you force her to stand in the dark.How do you put that together?"
Classify the following client's response using the CCS scale.
-Client response: "I don't understand what you are saying.There's no need to put it together.There's no problem.That's the way I do it." This client is where on the CCS?

Accepted Answer

A) Denial 
B) Partial examination 
C) Decision to live with incongruity 
D) Development of new constructs, patterns, or behaviors 
A) Denial 
B) Partial examination 
C) Decision to live with incongruity 
D) Development of new constructs, patterns, or behaviors

Question 19

Confrontation is relevant to all clients, but it must be worded to meet individual and cultural needs if real creativity is to occur.

Accepted Answer

A) True 
 B)False

Question 20

Incongruities and discrepancies of the interviewee to be identified include all EXCEPT which of the following?

Accepted Answer

A) Between two statements 
B) Between statements and nonverbal behavior 
C) Between the influencing skill used by the interviewer and the interviewee response 
D) Between what one says and what one does 
A) Between two statements 
B) Between statements and nonverbal behavior 
C) Between the influencing skill used by the interviewer and the interviewee response 
D) Between what one says and what one does

What are the three major steps of confrontation?

_______________ is essential if you are to challenge the client with a confrontation.

According to the authors, an important goal of interviewing is to move clients from

"Mobility" is to "immobility" as cultural intentionality is to ____.

Empathic confrontation is:

Careful listening is one of the most powerful influencing skills.Which one of the following statements about influencing is NOT true?

Achieving a major more lasting transformation in client thinking and behavior may require:

The CCS can be used be used to:

Explain and illustrate with clear examples the different stages of the Racial-Cultural Identity Developmental (R-CID) model.

"On the one hand..., and on the other hand..." This is typically used in _________.

Regarding discrepancies between you and your client, which of the following is NOT true?

According to the authors, direct confrontation may be inappropriate for:

The most common empathic confrontation uses:

An interviewer may hear, "You helped me see my mixed feelings; I need to express my feelings more," in which level of the Client Change Scale (CCS)?

If you observe closely in the here and now of the session, you can rate how effective your interventions have been.

Confrontation is relevant to all clients, but it must be worded to meet individual and cultural needs if real creativity is to occur.

Incongruities and discrepancies of the interviewee to be identified include all EXCEPT which of the following?

Toward Intentional Interviewing, Counseling, and Psychotherapy

Ethics, Multicultural Competence, and the Positive Psychology and Wellness Approach

Attending Behavior and Empathy

Observation Skills

Opening Communication

Encouraging, Paraphrasing, and Summarizing: Key Skills of Active Listening

Reflecting Feelings: a Foundation of Client Experience

How to Conduct a Five-Stage Counseling Session Using Only Listening Skills

Focusing the Counseling Session: Exploring the Story From Multiple Perspectives

Reflection of Meaning and Interpretation-Reframe: Helping Clients Restory Their Lives

Self-Disclosure and Feedback Immediacy and Genuineness in Counseling and Therapy

Concrete Action Strategies for Client Change: Logical Consequences, Instruction-Psychoeducation, Stress Management, and Therapeutic Lifestyle Changes

Skill Integration, Decisional Counseling, Treatment Planning, and Relapse Prevention

How to Use Microskills and the Five Stages With Theories of Counseling and Psychotherapy

Determining Personal Style and Future Theoretical-Practical Integration

Neural Connections and Counseling: Understanding the Brain's Role in the Interviewing Process

Filters

Exam 10: Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict

What are the three major steps of confrontation?

_______________ is essential if you are to challenge the client with a confrontation.

According to the authors, an important goal of interviewing is to move clients from

"Mobility" is to "immobility" as cultural intentionality is to ____.

Empathic confrontation is:

Careful listening is one of the most powerful influencing skills.Which one of the following statements about influencing is NOT true?

Achieving a major more lasting transformation in client thinking and behavior may require:

The CCS can be used be used to:

Explain and illustrate with clear examples the different stages of the Racial-Cultural Identity Developmental (R-CID) model.

"On the one hand..., and on the other hand..." This is typically used in _________.

Regarding discrepancies between you and your client, which of the following is NOT true?

According to the authors, direct confrontation may be inappropriate for:

The most common empathic confrontation uses:

An interviewer may hear, "You helped me see my mixed feelings; I need to express my feelings more," in which level of the Client Change Scale (CCS)?

If you observe closely in the here and now of the session, you can rate how effective your interventions have been.

Confrontation is relevant to all clients, but it must be worded to meet individual and cultural needs if real creativity is to occur.

Incongruities and discrepancies of the interviewee to be identified include all EXCEPT which of the following?

Toward Intentional Interviewing, Counseling, and Psychotherapy

Ethics, Multicultural Competence, and the Positive Psychology and Wellness Approach

Attending Behavior and Empathy

Observation Skills

Opening Communication

Encouraging, Paraphrasing, and Summarizing: Key Skills of Active Listening

Reflecting Feelings: a Foundation of Client Experience

How to Conduct a Five-Stage Counseling Session Using Only Listening Skills

Focusing the Counseling Session: Exploring the Story From Multiple Perspectives

Reflection of Meaning and Interpretation-Reframe: Helping Clients Restory Their Lives

Self-Disclosure and Feedback Immediacy and Genuineness in Counseling and Therapy

Concrete Action Strategies for Client Change: Logical Consequences, Instruction-Psychoeducation, Stress Management, and Therapeutic Lifestyle Changes

Skill Integration, Decisional Counseling, Treatment Planning, and Relapse Prevention

How to Use Microskills and the Five Stages With Theories of Counseling and Psychotherapy

Determining Personal Style and Future Theoretical-Practical Integration

Neural Connections and Counseling: Understanding the Brain's Role in the Interviewing Process

Filters