Exam 4: Assessing Strengths and Weaknesses: Doing an Internal Analysis

All of the following constitute primary activities except

Core competencies are the organization's major value-creating skills and capabilities that are essential to their business.

A systematic way of examining all of the organization's functional activities and how well they create customer value is

Which of the following is one of the basic organizational functions managers should examine during an internal audit?

Characteristics of dynamic capabilities include all of the following except

Why is an internal analysis important?

Identifying and agreeing on the key competencies and capabilities is critical to managing strategically for a sustainable competitive advantage.

After a current product-market profile has been assessed, the next step is to

Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as

An organization's tangible and intangible resources can be a source of competitive advantage and these resources play an important role in determining an organization's capabilities and competencies.

An internal analysis involves an examination of

Customer value is determined by

The internal audit answers the questions of

Define the steps in the identification of distinctive organizational capabilities.

The internal audit concentrates on the availability or lack of critical ________ and the level of ________.

Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as

Every organization needs goals at all levels and in all functional areas that state what it hopes to accomplish by when.

The concept of the value chain was developed by

Statements of desired outcomes are known as

The question, "Does the capability provide tangible customer benefits?" occurs under what step of the capabilities assessment profile which identifies distinctive organizational capabilities?