Question 1

Which of the following terms refers to the quality of the actions which employees take in achieving organizational goals?

Accepted Answer

A) Time standards 
B) Form standards 
C) Utility standards 
D) Output standards 
E) Behavioural standards 
A) Time standards 
B) Form standards 
C) Utility standards 
D) Output standards 
E) Behavioural standards

Question 2

Managers typically use three primary measures to assess the output performance of their organization.Discuss these three types of measures and give one specific example of how a manager would use each of the measures that you select in a situation of your choosing.

Accepted Answer

Managers use financial measure

Question 3

An operating budget is a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following terms is used to measure the efficiency of production by monitoring and evaluating the actual costs associated with producing goods and services?

Accepted Answer

A) Time standards 
B) Variable costs 
C) Utility standards 
D) Output standards 
E) Operating costs 
A) Time standards 
B) Variable costs 
C) Utility standards 
D) Output standards 
E) Operating costs

Question 5

When a division manager is given an operating budget of $2.2 million for the coming year and is evaluated based on the amount of goods that can be produced within that budget,this is called:

Accepted Answer

A) a revenue budget approach 
B) a cash flow budget approach 
C) an expense budget approach 
D) a profit budget approach 
E) a capital budget approach 
A) a revenue budget approach 
B) a cash flow budget approach 
C) an expense budget approach 
D) a profit budget approach 
E) a capital budget approach

Question 6

Which of the five "Ps" of the organization's operations focuses on technology and workflow?

Accepted Answer

A) People 
B) Plants 
C) Parts 
D) Processes 
E) Planning and control systems 
A) People 
B) Plants 
C) Parts 
D) Processes 
E) Planning and control systems

Question 7

Feedback control measures are useful at the input stage.

Accepted Answer

A) True 
 B)False

Question 8

Formal target-setting,monitoring,evaluation,and feedback systems that provide managers with information about how well the organization's strategy and structure are working is known as:

Accepted Answer

A) concurrent control 
B) control system 
C) feedback control 
D) feedforward control 
E) behaviour control 
A) concurrent control 
B) control system 
C) feedback control 
D) feedforward control 
E) behaviour control

Question 9

A thermostat is an example of a control system.

Accepted Answer

A) True 
 B)False

Question 10

Corporate governance is the process companies use to be accountable to its stakeholders.

Accepted Answer

A) True 
 B)False

Question 11

The first step in the control process is to measure actual results.

Accepted Answer

A) True 
 B)False

Question 12

Control that gives managers immediate feedback on how efficiently inputs are being transformed into outputs so that managers can correct problems as they arise is known as:

Accepted Answer

A) concurrent control 
B) control system 
C) feedback control 
D) feedforward control 
E) behaviour control 
A) concurrent control 
B) control system 
C) feedback control 
D) feedforward control 
E) behaviour control

Question 13

The most immediate form of behaviour control is:

Accepted Answer

A) MBO 
B) direct supervision 
C) rules 
D) standard operating procedures 
E) output control 
A) MBO 
B) direct supervision 
C) rules 
D) standard operating procedures 
E) output control

Question 14

The variety of standards set by managers include all but one of the following:

Accepted Answer

A) time 
B) clan control 
C) output 
D) quality 
E) behavioural 
A) time 
B) clan control 
C) output 
D) quality 
E) behavioural

Question 15

The ________ is the most commonly used financial performance measure.

Accepted Answer

A) current ratio 
B) inventory turnover 
C) return on investment 
D) gross profit 
E) quick ratio 
A) current ratio 
B) inventory turnover 
C) return on investment 
D) gross profit 
E) quick ratio

Question 16

At the ________ stage of the process of transforming raw materials into finished goods,operations managers typically use ________ control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.

Accepted Answer

A) conversion; concurrent 
B) input; feedback 
C) output; feedforward 
D) input; concurrent 
E) output; concurrent 
A) conversion; concurrent 
B) input; feedback 
C) output; feedforward 
D) input; concurrent 
E) output; concurrent

Question 17

How can organizational control help managers create a competitive advantage?

Accepted Answer

Organizational control is the process ma

Question 18

When a division manager is told to "maximize revenue from the sales of goods and services produced," they are being told to take which approach?

Accepted Answer

A) A profit budget approach 
B) A revenue budget approach 
C) An expense budget approach 
D) A cash flow budget approach 
E) A capital budget approach 
A) A profit budget approach 
B) A revenue budget approach 
C) An expense budget approach 
D) A cash flow budget approach 
E) A capital budget approach

Question 19

When operations managers screen job applicants by using several interviews to select the most highly skilled people,this is an example of:

Accepted Answer

A) concurrent control 
B) conversion control 
C) output control 
D) feedforward control 
E) feedback control 
A) concurrent control 
B) conversion control 
C) output control 
D) feedforward control 
E) feedback control

Question 20

All managers develop a system of output control for their organizations.

Accepted Answer

A) True 
 B)False

Which of the following terms refers to the quality of the actions which employees take in achieving organizational goals?

Managers typically use three primary measures to assess the output performance of their organization.Discuss these three types of measures and give one specific example of how a manager would use each of the measures that you select in a situation of your choosing.

An operating budget is a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently.

Which of the following terms is used to measure the efficiency of production by monitoring and evaluating the actual costs associated with producing goods and services?

When a division manager is given an operating budget of $2.2 million for the coming year and is evaluated based on the amount of goods that can be produced within that budget,this is called:

Which of the five "Ps" of the organization's operations focuses on technology and workflow?

Feedback control measures are useful at the input stage.

Formal target-setting,monitoring,evaluation,and feedback systems that provide managers with information about how well the organization's strategy and structure are working is known as:

A thermostat is an example of a control system.

Corporate governance is the process companies use to be accountable to its stakeholders.

The first step in the control process is to measure actual results.

Control that gives managers immediate feedback on how efficiently inputs are being transformed into outputs so that managers can correct problems as they arise is known as:

The most immediate form of behaviour control is:

The variety of standards set by managers include all but one of the following:

The ________ is the most commonly used financial performance measure.

At the stage of the process of transforming raw materials into finished goods,operations managers typically use control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.

How can organizational control help managers create a competitive advantage?

When a division manager is told to "maximize revenue from the sales of goods and services produced," they are being told to take which approach?

When operations managers screen job applicants by using several interviews to select the most highly skilled people,this is an example of:

All managers develop a system of output control for their organizations.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

Exam 11: Managing Control and Operations

Which of the following terms refers to the quality of the actions which employees take in achieving organizational goals?

Managers typically use three primary measures to assess the output performance of their organization.Discuss these three types of measures and give one specific example of how a manager would use each of the measures that you select in a situation of your choosing.

An operating budget is a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently.

Which of the following terms is used to measure the efficiency of production by monitoring and evaluating the actual costs associated with producing goods and services?

When a division manager is given an operating budget of $2.2 million for the coming year and is evaluated based on the amount of goods that can be produced within that budget,this is called:

Which of the five "Ps" of the organization's operations focuses on technology and workflow?

Feedback control measures are useful at the input stage.

Formal target-setting,monitoring,evaluation,and feedback systems that provide managers with information about how well the organization's strategy and structure are working is known as:

A thermostat is an example of a control system.

Corporate governance is the process companies use to be accountable to its stakeholders.

The first step in the control process is to measure actual results.

Control that gives managers immediate feedback on how efficiently inputs are being transformed into outputs so that managers can correct problems as they arise is known as:

The most immediate form of behaviour control is:

The variety of standards set by managers include all but one of the following:

The ________ is the most commonly used financial performance measure.

At the ________ stage of the process of transforming raw materials into finished goods,operations managers typically use ________ control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.

How can organizational control help managers create a competitive advantage?

When a division manager is told to "maximize revenue from the sales of goods and services produced," they are being told to take which approach?

When operations managers screen job applicants by using several interviews to select the most highly skilled people,this is an example of:

All managers develop a system of output control for their organizations.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

At the stage of the process of transforming raw materials into finished goods,operations managers typically use control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.