Question 1

Control systems help managers uncover irregularities in product lines.

Accepted Answer

A) True 
 B)False

Question 2

The type of control system within an organization that is characterized by shared values and standards of behaviour is known as:

Accepted Answer

A) bureaucratic control 
B) feedforward control 
C) clan control 
D) feedback control 
E) concurrent control 
A) bureaucratic control 
B) feedforward control 
C) clan control 
D) feedback control 
E) concurrent control

Question 3

Which of the five "Ps" of the organization's operations focuses on the facilities?

Accepted Answer

A) People 
B) Plants 
C) Parts 
D) Processes 
E) Planning and control systems 
A) People 
B) Plants 
C) Parts 
D) Processes 
E) Planning and control systems

Question 4

The conversion stage of any production system is focused on the acquisition of raw materials and other component parts.

Accepted Answer

A) True 
 B)False

Question 5

Compare the ways that managers perform the functions of planning,organizing,leading and controlling when the managers are part of an innovative versus a conservative organizational culture.

Accepted Answer

The way managers perform their managemen

Question 6

A system designed to measure how consumer tastes are changing in order to determine the most efficient production levels is an example of:

Accepted Answer

A) feedforward control 
B) feedback control 
C) functional control 
D) bureaucratic control 
E) concurrent control 
A) feedforward control 
B) feedback control 
C) functional control 
D) bureaucratic control 
E) concurrent control

Question 7

In an organization with a conservative culture,planning is a formal top-down process.

Accepted Answer

A) True 
 B)False

Question 8

All of the following practices characterize an organization with a conservative culture,except:

Accepted Answer

A) Encourage participation of lower-level managers in planning and decision making 
B) Use extensive bureaucratic systems of control 
C) Have closed door corporate governance 
D) Use MBO 
E) Have a well-defined hierarchy of authority 
A) Encourage participation of lower-level managers in planning and decision making 
B) Use extensive bureaucratic systems of control 
C) Have closed door corporate governance 
D) Use MBO 
E) Have a well-defined hierarchy of authority

Question 9

An effective control system does not have to be flexible,but it does need to provide accurate information to give manager's a true picture of organizational performance.

Accepted Answer

A) True 
 B)False

Question 10

Control systems are intended to make organizations more successful by helping managers with all but which one of the following?

Accepted Answer

A) Adapt to change and uncertainty 
B) Reduce costs 
C) Increase routine decision making 
D) Deal with complexity 
E) Facilitate teamwork 
A) Adapt to change and uncertainty 
B) Reduce costs 
C) Increase routine decision making 
D) Deal with complexity 
E) Facilitate teamwork

Question 11

The type of control system,which uses rules and SOPs to regulate the behaviour of workers within the organization,is known as:

Accepted Answer

A) a bureaucratic control system 
B) an MBO system 
C) a feedback control system 
D) a feedforward control system 
E) a concurrent control system 
A) a bureaucratic control system 
B) an MBO system 
C) a feedback control system 
D) a feedforward control system 
E) a concurrent control system

Question 12

The third step in the control process is:

Accepted Answer

A) establishing standards of performance 
B) measuring actual performance 
C) comparing actual levels to the standards of performance 
D) evaluating actual levels of performance 
E) ranking performance outcomes of competitors 
A) establishing standards of performance 
B) measuring actual performance 
C) comparing actual levels to the standards of performance 
D) evaluating actual levels of performance 
E) ranking performance outcomes of competitors

Question 13

The first step in the control process is to measure actual performance.

Accepted Answer

A) True 
 B)False

Question 14

Top managers in an organizational culture that is innovative are likely to do all of the following,except:

Accepted Answer

A) Encourage participation of lower-level managers in planning and decision making 
B) Use extensive bureaucratic systems of control 
C) Create a flexible structure 
D) Lead by example 
E) Encourage risk-taking 
A) Encourage participation of lower-level managers in planning and decision making 
B) Use extensive bureaucratic systems of control 
C) Create a flexible structure 
D) Lead by example 
E) Encourage risk-taking

Question 15

Activity ratios provide measures of how well managers are using organizational resources to generate profits.

Accepted Answer

A) True 
 B)False

Question 16

Output standards refer to the quantity of the service or product the employee is to produce.

Accepted Answer

A) True 
 B)False

Question 17

All of the following are mechanisms of behaviour control,except:

Accepted Answer

A) MBO 
B) Direct supervision 
C) Bureaucratic rules 
D) Corporate governance 
E) Output control 
A) MBO 
B) Direct supervision 
C) Bureaucratic rules 
D) Corporate governance 
E) Output control

Question 18

Direct supervision,management by objectives,and bureaucratic rules are considered output control mechanisms.

Accepted Answer

A) True 
 B)False

Question 19

For many organizational activities,output and behaviour controls are inappropriate for all but which one of the following reasons?

Accepted Answer

A) Professionals engage in work that is hard to apply SOPs to 
B) SOPs are of little use in crisis situations 
C) Output controls measure quality well 
D) It is difficult to monitor all employees on a day-to-day basis 
E) Rules are of little use in situations requiring innovation 
A) Professionals engage in work that is hard to apply SOPs to 
B) SOPs are of little use in crisis situations 
C) Output controls measure quality well 
D) It is difficult to monitor all employees on a day-to-day basis 
E) Rules are of little use in situations requiring innovation

Question 20

A goal-setting process in which a manager and his or her subordinates negotiate specific goals and objectives for the subordinate to achieve and then periodically evaluates the extent to which the subordinate is achieving those goals is known as:

Accepted Answer

A) MBO 
B) direct supervision 
C) rules 
D) standard operating procedures 
E) output control 
A) MBO 
B) direct supervision 
C) rules 
D) standard operating procedures 
E) output control

Control systems help managers uncover irregularities in product lines.

The type of control system within an organization that is characterized by shared values and standards of behaviour is known as:

Which of the five "Ps" of the organization's operations focuses on the facilities?

The conversion stage of any production system is focused on the acquisition of raw materials and other component parts.

Compare the ways that managers perform the functions of planning,organizing,leading and controlling when the managers are part of an innovative versus a conservative organizational culture.

A system designed to measure how consumer tastes are changing in order to determine the most efficient production levels is an example of:

In an organization with a conservative culture,planning is a formal top-down process.

All of the following practices characterize an organization with a conservative culture,except:

An effective control system does not have to be flexible,but it does need to provide accurate information to give manager's a true picture of organizational performance.

Control systems are intended to make organizations more successful by helping managers with all but which one of the following?

The type of control system,which uses rules and SOPs to regulate the behaviour of workers within the organization,is known as:

The third step in the control process is:

The first step in the control process is to measure actual performance.

Top managers in an organizational culture that is innovative are likely to do all of the following,except:

Activity ratios provide measures of how well managers are using organizational resources to generate profits.

Output standards refer to the quantity of the service or product the employee is to produce.

All of the following are mechanisms of behaviour control,except:

Direct supervision,management by objectives,and bureaucratic rules are considered output control mechanisms.

For many organizational activities,output and behaviour controls are inappropriate for all but which one of the following reasons?

A goal-setting process in which a manager and his or her subordinates negotiate specific goals and objectives for the subordinate to achieve and then periodically evaluates the extent to which the subordinate is achieving those goals is known as:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

Exam 11: Managing Control and Operations

Control systems help managers uncover irregularities in product lines.

The type of control system within an organization that is characterized by shared values and standards of behaviour is known as:

Which of the five "Ps" of the organization's operations focuses on the facilities?

The conversion stage of any production system is focused on the acquisition of raw materials and other component parts.

Compare the ways that managers perform the functions of planning,organizing,leading and controlling when the managers are part of an innovative versus a conservative organizational culture.

A system designed to measure how consumer tastes are changing in order to determine the most efficient production levels is an example of:

In an organization with a conservative culture,planning is a formal top-down process.

All of the following practices characterize an organization with a conservative culture,except:

An effective control system does not have to be flexible,but it does need to provide accurate information to give manager's a true picture of organizational performance.

Control systems are intended to make organizations more successful by helping managers with all but which one of the following?

The type of control system,which uses rules and SOPs to regulate the behaviour of workers within the organization,is known as:

The third step in the control process is:

The first step in the control process is to measure actual performance.

Top managers in an organizational culture that is innovative are likely to do all of the following,except:

Activity ratios provide measures of how well managers are using organizational resources to generate profits.

Output standards refer to the quantity of the service or product the employee is to produce.

All of the following are mechanisms of behaviour control,except:

Direct supervision,management by objectives,and bureaucratic rules are considered output control mechanisms.

For many organizational activities,output and behaviour controls are inappropriate for all but which one of the following reasons?

A goal-setting process in which a manager and his or her subordinates negotiate specific goals and objectives for the subordinate to achieve and then periodically evaluates the extent to which the subordinate is achieving those goals is known as:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters