Question 1

Control that gives managers information about customers' reactions to goods and services so that corrective action can be taken if necessary,is known as:

Accepted Answer

A) concurrent control 
B) control system 
C) feedback control 
D) feedforward control 
E) behaviour control 
A) concurrent control 
B) control system 
C) feedback control 
D) feedforward control 
E) behaviour control

Question 2

Describe the problems associated with direct supervision as a behavioural control mechanism.

Accepted Answer

It is very expensive.A manager can perso

Question 3

Control systems help managers adapt to change.

Accepted Answer

A) True 
 B)False

Question 4

Discuss the three characteristics of an effective control system in an organization and illustrate each of them with a specific example from an organization of your choosing.

Accepted Answer

An effective control system should be fl

Question 5

The first step in the control process is to establish standards for performance.

Accepted Answer

A) True 
 B)False

Question 6

________ ratios measure how efficiently managers are using the organization's resources to generate profits.

Accepted Answer

A) Activity 
B) Functional 
C) Profit 
D) Leverage 
E) Liquidity 
A) Activity 
B) Functional 
C) Profit 
D) Leverage 
E) Liquidity

Question 7

Rules and SOP guides are fundamental to bureaucratic control.

Accepted Answer

A) True 
 B)False

Question 8

Which of the five "Ps" of the organization's operations focuses on standards and measures for quality control?

Accepted Answer

A) People 
B) Plants 
C) Parts 
D) Processes 
E) Planning and control systems 
A) People 
B) Plants 
C) Parts 
D) Processes 
E) Planning and control systems

Question 9

The control process can be broken down into four steps.Discuss these four steps,as they would apply to an important management situation of your choosing.

Accepted Answer

Any control system must first establish

Question 10

Control systems can allow decentralized decision making and facilitate teamwork.

Accepted Answer

A) True 
 B)False

Question 11

When a division manager is evaluated based on the difference between the revenues and cost figures of his or her division,this is an example of:

Accepted Answer

A) a cash flow budget approach 
B) a capital budget approach 
C) a revenue budget approach 
D) an expense budget approach 
E) a profit budget approach 
A) a cash flow budget approach 
B) a capital budget approach 
C) a revenue budget approach 
D) an expense budget approach 
E) a profit budget approach

Question 12

Which of the following terms refers to the quantity of the service or product the employee is to produce?

Accepted Answer

A) Time standards 
B) Form standards 
C) Utility standards 
D) Output standards 
E) Behavioural standards 
A) Time standards 
B) Form standards 
C) Utility standards 
D) Output standards 
E) Behavioural standards

Question 13

William Ouchi used the term "norms" to describe the control exerted on individuals in an organization through shared values,norms,standards of behaviour,and expectations.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following terms describes an organization's net profit after taxes divided by its total assets?

Accepted Answer

A) Gross profit margin 
B) Return on capital 
C) Return on investment 
D) Operating margin 
E) The current ratio 
A) Gross profit margin 
B) Return on capital 
C) Return on investment 
D) Operating margin 
E) The current ratio

Question 15

Once top managers have set organizational goals,they establish performance standards for every department and division.

Accepted Answer

A) True 
 B)False

Question 16

In general,the more _________ organizational activities are,the _______ it is for managers to measure outputs or behaviours.

Accepted Answer

A) complex; easier 
B) routine; easier 
C) routine; harder 
D) complex; harder 
E) planned; more difficult 
A) complex; easier 
B) routine; easier 
C) routine; harder 
D) complex; harder 
E) planned; more difficult

Question 17

The control function is limited to reacting to events in a business after the events have already occurred.

Accepted Answer

A) True 
 B)False

Question 18

This ratio measures the extent to which managers have used borrowed funds to finance investments:

Accepted Answer

A) debt-to-assets ratio 
B) times-covered ratio 
C) quick ratio 
D) current ratio 
E) days sales outstanding 
A) debt-to-assets ratio 
B) times-covered ratio 
C) quick ratio 
D) current ratio 
E) days sales outstanding

Question 19

Control systems can help an organization gain a competitive advantage by increasing all of the following,except:

Accepted Answer

A) Efficiency 
B) Quality 
C) Responsiveness to customers 
D) Innovation 
E) Bureaucracy 
A) Efficiency 
B) Quality 
C) Responsiveness to customers 
D) Innovation 
E) Bureaucracy

Question 20

When an organization monitors the number of customer returns for each product model in an attempt to recognize when the organization is producing a large number of defective products,this is an example of:

Accepted Answer

A) feedforward control 
B) concurrent control 
C) production control 
D) feedback control 
E) bureaucratic control 
A) feedforward control 
B) concurrent control 
C) production control 
D) feedback control 
E) bureaucratic control

Control that gives managers information about customers' reactions to goods and services so that corrective action can be taken if necessary,is known as:

Describe the problems associated with direct supervision as a behavioural control mechanism.

Control systems help managers adapt to change.

Discuss the three characteristics of an effective control system in an organization and illustrate each of them with a specific example from an organization of your choosing.

The first step in the control process is to establish standards for performance.

________ ratios measure how efficiently managers are using the organization's resources to generate profits.

Rules and SOP guides are fundamental to bureaucratic control.

Which of the five "Ps" of the organization's operations focuses on standards and measures for quality control?

The control process can be broken down into four steps.Discuss these four steps,as they would apply to an important management situation of your choosing.

Control systems can allow decentralized decision making and facilitate teamwork.

When a division manager is evaluated based on the difference between the revenues and cost figures of his or her division,this is an example of:

Which of the following terms refers to the quantity of the service or product the employee is to produce?

William Ouchi used the term "norms" to describe the control exerted on individuals in an organization through shared values,norms,standards of behaviour,and expectations.

Which of the following terms describes an organization's net profit after taxes divided by its total assets?

Once top managers have set organizational goals,they establish performance standards for every department and division.

In general,the more ___ organizational activities are,the _ it is for managers to measure outputs or behaviours.

The control function is limited to reacting to events in a business after the events have already occurred.

This ratio measures the extent to which managers have used borrowed funds to finance investments:

Control systems can help an organization gain a competitive advantage by increasing all of the following,except:

When an organization monitors the number of customer returns for each product model in an attempt to recognize when the organization is producing a large number of defective products,this is an example of:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

Exam 11: Managing Control and Operations

Control that gives managers information about customers' reactions to goods and services so that corrective action can be taken if necessary,is known as:

Describe the problems associated with direct supervision as a behavioural control mechanism.

Control systems help managers adapt to change.

Discuss the three characteristics of an effective control system in an organization and illustrate each of them with a specific example from an organization of your choosing.

The first step in the control process is to establish standards for performance.

________ ratios measure how efficiently managers are using the organization's resources to generate profits.

Rules and SOP guides are fundamental to bureaucratic control.

Which of the five "Ps" of the organization's operations focuses on standards and measures for quality control?

The control process can be broken down into four steps.Discuss these four steps,as they would apply to an important management situation of your choosing.

Control systems can allow decentralized decision making and facilitate teamwork.

When a division manager is evaluated based on the difference between the revenues and cost figures of his or her division,this is an example of:

Which of the following terms refers to the quantity of the service or product the employee is to produce?

William Ouchi used the term "norms" to describe the control exerted on individuals in an organization through shared values,norms,standards of behaviour,and expectations.

Which of the following terms describes an organization's net profit after taxes divided by its total assets?

Once top managers have set organizational goals,they establish performance standards for every department and division.

In general,the more _________ organizational activities are,the _______ it is for managers to measure outputs or behaviours.

The control function is limited to reacting to events in a business after the events have already occurred.

This ratio measures the extent to which managers have used borrowed funds to finance investments:

Control systems can help an organization gain a competitive advantage by increasing all of the following,except:

When an organization monitors the number of customer returns for each product model in an attempt to recognize when the organization is producing a large number of defective products,this is an example of:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

In general,the more ___ organizational activities are,the _ it is for managers to measure outputs or behaviours.