Question 1

People with an internal locus of control

Accepted Answer

A) believe that outside forces are responsible for events in their life. 
B) do not make attempts to solve problems or change situations. 
C) tend to be highly unethical and unhelpful. 
D) see their own actions and behaviors as being major and decisive determinants of important outcomes. 
E) believe that their actions make no difference to the events around them. 
A) believe that outside forces are responsible for events in their life. 
B) do not make attempts to solve problems or change situations. 
C) tend to be highly unethical and unhelpful. 
D) see their own actions and behaviors as being major and decisive determinants of important outcomes. 
E) believe that their actions make no difference to the events around them.

Question 2

In a(n)________ culture, managers are likely to lead by example, encouraging employees to take risks and experiment.

Accepted Answer

A) formal 
B) instrumental 
C) innovative 
D) hierarchical 
E) conservative 
A) formal 
B) instrumental 
C) innovative 
D) hierarchical 
E) conservative

Question 3

Amanda, the general manager of Wikiworld, has high emotional intelligence, as evidenced by the fact that she

Accepted Answer

A) has trouble handling her own moods satisfactorily. 
B) is able to interpret the moods of her employees with no difficulty. 
C) cannot identify or manage the moods of her employees. 
D) lets her emotions often interfere with her decision making. 
E) cannot understand the frustrations and challenges her employees sometimes face. 
A) has trouble handling her own moods satisfactorily. 
B) is able to interpret the moods of her employees with no difficulty. 
C) cannot identify or manage the moods of her employees. 
D) lets her emotions often interfere with her decision making. 
E) cannot understand the frustrations and challenges her employees sometimes face.

Question 4

Job ________ is the collection of feelings and beliefs that managers have about their current jobs.

Accepted Answer

A) affiliation 
B) satisfaction 
C) agreeability 
D) acceptance 
E) evaluation 
A) affiliation 
B) satisfaction 
C) agreeability 
D) acceptance 
E) evaluation

Question 5

The employees of Burger Prince enjoy their work very much. This is largely due to their manager, Violet, who is always sympathetic to the needs of her employees and is seldom uncooperative. Violet can be said to be low on the agreeableness continuum.

Accepted Answer

A) True 
 B)False

Question 6

The need for affiliation is the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence.

Accepted Answer

A) True 
 B)False

Question 7

A manager who encourages risk taking and creativity would most likely be in a(n)________ organizational culture.

Accepted Answer

A) innovative 
B) traditional 
C) conservative 
D) democratic 
E) instrumental 
A) innovative 
B) traditional 
C) conservative 
D) democratic 
E) instrumental

Question 8

How do managers use emotions to determine what is going on in the workplace? Provide an example of one of your experiences when emotions signaled a change in the workplace.

Accepted Answer

More generally, emotions and moods give

Question 9

Some research suggests that moods and emotions

Accepted Answer

A) are essentially the same thing. 
B) persist over long periods of time. 
C) never linger after they are acknowledged. 
D) may play important roles in ethical decision making. 
E) do not affect judgment. 
A) are essentially the same thing. 
B) persist over long periods of time. 
C) never linger after they are acknowledged. 
D) may play important roles in ethical decision making. 
E) do not affect judgment.

Question 10

Marjorie has high self-esteem, so she is likely to

Accepted Answer

A) be frequently unsure of herself. 
B) be insecure and often feel incompetent. 
C) believe that she is capable of handling most situations. 
D) be timid and afraid to take on new tasks. 
E) have low confidence in her abilities and understanding. 
A) be frequently unsure of herself. 
B) be insecure and often feel incompetent. 
C) believe that she is capable of handling most situations. 
D) be timid and afraid to take on new tasks. 
E) have low confidence in her abilities and understanding.

Question 11

When Luana is nervous about a particular project, her ________ affect(s)her ability to creatively solve problems.

Accepted Answer

A) terminal values 
B) instrumental values 
C) abilities and capabilities 
D) need for power 
E) mood and emotions 
A) terminal values 
B) instrumental values 
C) abilities and capabilities 
D) need for power 
E) mood and emotions

Question 12

In a(n)________ culture, managers are likely to establish clear reporting relationships with their employees and constantly monitor subordinates.

Accepted Answer

A) conservative 
B) traditional 
C) strong 
D) innovative 
E) hierarchical 
A) conservative 
B) traditional 
C) strong 
D) innovative 
E) hierarchical

Question 13

________ is the tendency to experience negative emotions and moods.

Accepted Answer

A) Extraversion 
B) Agreeableness 
C) Negative affectivity 
D) Affiliation 
E) Openness to experience 
A) Extraversion 
B) Agreeableness 
C) Negative affectivity 
D) Affiliation 
E) Openness to experience

Question 14

Differentiate between the three different types of rites that help define organizational culture. Give an example of how a company might use these rites to motivate employees.

Accepted Answer

Rites are formal events that recognize e

Question 15

Marco is the product manager at Lawns R Us. He is sociable, affectionate, outgoing, and friendly with his employees and clients. How would you rate him on the Big Five personality traits?

Accepted Answer

A) Marco is low on conscientiousness. 
B) Marco is low on openness to experience. 
C) Marco is high on introversion. 
D) Marco is high on extraversion. 
E) Marco is low on agreeableness. 
A) Marco is low on conscientiousness. 
B) Marco is low on openness to experience. 
C) Marco is high on introversion. 
D) Marco is high on extraversion. 
E) Marco is low on agreeableness.

Question 16

When organizational members are not strongly committed to a shared system of values, beliefs, and routines, organizational ________ is/are weak.

Accepted Answer

A) culture 
B) tradition 
C) relations 
D) routines 
E) socialization 
A) culture 
B) tradition 
C) relations 
D) routines 
E) socialization

Question 17

Which employee best exhibits organizational citizenship behavior?

Accepted Answer

A) Greyson: an efficient manager who doesn't work beyond the minimum hours stipulated by his company 
B) Moses: an efficient manager who, as a matter of principle, never consents to work on weekends 
C) Kara: a hardworking employee who is willing to work overtime for her company if a project necessitates it 
D) Seth: an astute employee who is always on the lookout for better jobs 
E) Vicky: an agreeable manager who has a high need for affiliation and a low need for achievement 
A) Greyson: an efficient manager who doesn't work beyond the minimum hours stipulated by his company 
B) Moses: an efficient manager who, as a matter of principle, never consents to work on weekends 
C) Kara: a hardworking employee who is willing to work overtime for her company if a project necessitates it 
D) Seth: an astute employee who is always on the lookout for better jobs 
E) Vicky: an agreeable manager who has a high need for affiliation and a low need for achievement

Question 18

Successful managers who take chances and use new methods in their planning and decision making are likely low on openness to experience.

Accepted Answer

A) True 
 B)False

Question 19

Distinguish between moods and emotions. How do moods and emotions of managers affect the organization?

Accepted Answer

A mood is a feeling or state of mind, wh

Question 20

People who are high on negative affectivity

Accepted Answer

A) frequently experience positive moods. 
B) are very optimistic and friendly. 
C) are incapable of feeling happy. 
D) frequently experience negative moods. 
E) are incapable of being pessimistic. 
A) frequently experience positive moods. 
B) are very optimistic and friendly. 
C) are incapable of feeling happy. 
D) frequently experience negative moods. 
E) are incapable of being pessimistic.

People with an internal locus of control

In a(n)________ culture, managers are likely to lead by example, encouraging employees to take risks and experiment.

Amanda, the general manager of Wikiworld, has high emotional intelligence, as evidenced by the fact that she

Job ________ is the collection of feelings and beliefs that managers have about their current jobs.

The employees of Burger Prince enjoy their work very much. This is largely due to their manager, Violet, who is always sympathetic to the needs of her employees and is seldom uncooperative. Violet can be said to be low on the agreeableness continuum.

The need for affiliation is the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence.

A manager who encourages risk taking and creativity would most likely be in a(n)________ organizational culture.

How do managers use emotions to determine what is going on in the workplace? Provide an example of one of your experiences when emotions signaled a change in the workplace.

Some research suggests that moods and emotions

Marjorie has high self-esteem, so she is likely to

When Luana is nervous about a particular project, her ________ affect(s)her ability to creatively solve problems.

In a(n)________ culture, managers are likely to establish clear reporting relationships with their employees and constantly monitor subordinates.

________ is the tendency to experience negative emotions and moods.

Differentiate between the three different types of rites that help define organizational culture. Give an example of how a company might use these rites to motivate employees.

Marco is the product manager at Lawns R Us. He is sociable, affectionate, outgoing, and friendly with his employees and clients. How would you rate him on the Big Five personality traits?

When organizational members are not strongly committed to a shared system of values, beliefs, and routines, organizational ________ is/are weak.

Which employee best exhibits organizational citizenship behavior?

Successful managers who take chances and use new methods in their planning and decision making are likely low on openness to experience.

Distinguish between moods and emotions. How do moods and emotions of managers affect the organization?

People who are high on negative affectivity

Managers and Managing

The Evolution of Management Thought

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

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Exam 3: Values Attitudes, Emotions, and Culture: the Manager As a Person

People with an internal locus of control

In a(n)________ culture, managers are likely to lead by example, encouraging employees to take risks and experiment.

Amanda, the general manager of Wikiworld, has high emotional intelligence, as evidenced by the fact that she

Job ________ is the collection of feelings and beliefs that managers have about their current jobs.

The employees of Burger Prince enjoy their work very much. This is largely due to their manager, Violet, who is always sympathetic to the needs of her employees and is seldom uncooperative. Violet can be said to be low on the agreeableness continuum.

The need for affiliation is the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence.

A manager who encourages risk taking and creativity would most likely be in a(n)________ organizational culture.

How do managers use emotions to determine what is going on in the workplace? Provide an example of one of your experiences when emotions signaled a change in the workplace.

Some research suggests that moods and emotions

Marjorie has high self-esteem, so she is likely to

When Luana is nervous about a particular project, her ________ affect(s)her ability to creatively solve problems.

In a(n)________ culture, managers are likely to establish clear reporting relationships with their employees and constantly monitor subordinates.

________ is the tendency to experience negative emotions and moods.

Differentiate between the three different types of rites that help define organizational culture. Give an example of how a company might use these rites to motivate employees.

Marco is the product manager at Lawns R Us. He is sociable, affectionate, outgoing, and friendly with his employees and clients. How would you rate him on the Big Five personality traits?

When organizational members are not strongly committed to a shared system of values, beliefs, and routines, organizational ________ is/are weak.

Which employee best exhibits organizational citizenship behavior?

Successful managers who take chances and use new methods in their planning and decision making are likely low on openness to experience.

Distinguish between moods and emotions. How do moods and emotions of managers affect the organization?

People who are high on negative affectivity

Managers and Managing

The Evolution of Management Thought

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters