Question 1

In order to succeed, how should an organization respond to customer demands?

Accepted Answer

A) Customer demands should be considered within the context of top-down management decisions. 
B) Customer demands are most relevant to later functions in the value chain. 
C) Customer demands should be satisfied and products customized to individual customers. 
D) Customer demands should drive value chain activities. 
E) Customer demands should be considered but are not as important as internal product expertise. 
A) Customer demands should be considered within the context of top-down management decisions. 
B) Customer demands are most relevant to later functions in the value chain. 
C) Customer demands should be satisfied and products customized to individual customers. 
D) Customer demands should drive value chain activities. 
E) Customer demands should be considered but are not as important as internal product expertise. D

Question 2

Higher product quality can increase employee productivity, which translates to lower operating costs.

Accepted Answer

A) True 
 B)False  True

Question 3

________ is a measure of how well an organization's input resources are used to produce its outputs.

Accepted Answer

A) Efficiency 
B) Quality 
C) Reliability 
D) Flexibility 
E) Responsiveness 
A) Efficiency 
B) Quality 
C) Reliability 
D) Flexibility 
E) Responsiveness A

Question 4

Describe three characteristics of a self-managed team and explain how this strategy contributes to business success.

Accepted Answer

A typical self-managed team consists of

Question 5

A company that continually improves management of its value chain in order to supply products with the quality, cost, and features desired in the market is demonstrating

Accepted Answer

A) total quality management. 
B) just-in-time improvement. 
C) quantum innovation. 
D) superior responsiveness to customers. 
E) incremental innovation. 
A) total quality management. 
B) just-in-time improvement. 
C) quantum innovation. 
D) superior responsiveness to customers. 
E) incremental innovation.

Question 6

A company recently implemented strategies to reduce the number of inputs required to produce outputs at various stages of the value chain. This has resulted in ________ efficiency and the cost of outputs is ________.

Accepted Answer

A) reduced; higher 
B) greater; reduced 
C) constant, lower 
D) higher; reduced 
E) reduced; constant 
A) reduced; higher 
B) greater; reduced 
C) constant, lower 
D) higher; reduced 
E) reduced; constant

Question 7

Game Play sells gaming systems and allows customers to mix-and-match individual components when placing a system order. Which type of facilities layout would best serve Game Play's production needs?

Accepted Answer

A) fixed-position 
B) process 
C) flexibly 
D) product 
E) office 
A) fixed-position 
B) process 
C) flexibly 
D) product 
E) office

Question 8

A furniture company uses an online system to record and monitor orders and, based on trends, redirects production resources to optimize efficiency. This is an example of using ________ to reduce costs.

Accepted Answer

A) Six Sigma 
B) flexible manufacturing 
C) process reengineering 
D) total quality management (TQM) 
E) customer relationship management (CRM) 
A) Six Sigma 
B) flexible manufacturing 
C) process reengineering 
D) total quality management (TQM) 
E) customer relationship management (CRM)

Question 9

To support a go/no-go decision, a ________ plan outlines the features, resource needs, timeline, and expected benefits associated with realizing a new project.

Accepted Answer

A) product development 
B) value chain 
C) stage-gate development 
D) process reengineering 
E) quality control 
A) product development 
B) value chain 
C) stage-gate development 
D) process reengineering 
E) quality control

Question 10

A local newspaper hosts a booth at community events and uses electronic tablets to create new subscriptions on the spot. It also accepts subscription inquiries and article commentary through an online site and regularly sends notices to readers about important updates to the newspaper. This publisher is implementing

Accepted Answer

A) customer relationship management. 
B) total quality management. 
C) Six Sigma principles. 
D) value chain management. 
E) product innovation. 
A) customer relationship management. 
B) total quality management. 
C) Six Sigma principles. 
D) value chain management. 
E) product innovation.

Question 11

Total quality management (TQM)is a technique that focuses on

Accepted Answer

A) using IT to develop an ongoing relationship with customers. 
B) improving the quality of an organization's products and services. 
C) increasing operating system efficiency. 
D) using IT to reduce the costs of product assembly processes. 
E) creating an output that is valuable to the customer. 
A) using IT to develop an ongoing relationship with customers. 
B) improving the quality of an organization's products and services. 
C) increasing operating system efficiency. 
D) using IT to reduce the costs of product assembly processes. 
E) creating an output that is valuable to the customer.

Question 12

A ________ is a written agreement that details project factors such as responsibilities, resources, budgets, timelines, and development milestones.

Accepted Answer

A) product development plan 
B) contract book 
C) product development proposal 
D) stage-gate development book 
E) total quality management plan 
A) product development plan 
B) contract book 
C) product development proposal 
D) stage-gate development book 
E) total quality management plan

Question 13

Organizations should refrain from offering too high a level of responsiveness to customers because

Accepted Answer

A) quality of products will become low. 
B) customer demands will continually grow. 
C) company costs may become too high. 
D) customer relationships will not improve. 
E) production schedules will increase. 
A) quality of products will become low. 
B) customer demands will continually grow. 
C) company costs may become too high. 
D) customer relationships will not improve. 
E) production schedules will increase.

Question 14

Increased quality allows an organization to make greater profits by ________ the product's price due to improved reliability and ________ operating costs due to improved productivity.

Accepted Answer

A) decreasing; reducing 
B) stabilizing; increasing 
C) increasing; increasing 
D) increasing; reducing 
E) discounting; increasing 
A) decreasing; reducing 
B) stabilizing; increasing 
C) increasing; increasing 
D) increasing; reducing 
E) discounting; increasing

Question 15

A company invests considerably in research, with a dedicated team that is challenged to scour the industry for breakthrough ideas that could allow the business to create new products with unique features. This company demonstrates a commitment to

Accepted Answer

A) stage-gate development. 
B) process reengineering. 
C) quantum product innovation. 
D) quantum process innovation. 
E) incremental product innovation. 
A) stage-gate development. 
B) process reengineering. 
C) quantum product innovation. 
D) quantum process innovation. 
E) incremental product innovation.

Question 16

Identify the two critical sources of feedback associated with an effective total quality management (TQM)system and explain how each source helps improve the quality of products and services.

Accepted Answer

A TQM system should focus on the custome

Question 17

A company hires a quality consultant to guide it through the process of implementing total quality management across the organization. Describe the focus of TQM and three of the steps the consultant might recommend.

Accepted Answer

Total quality management (TQM)focuses on

Question 18

New Wave Energy manufactures solar panels for residential and commercial use. Throughout the entire production process, the company carefully monitors quality and ensures adherence to a strict set of metrics. Explain how producing higher quality solar panels can lead to lower costs for the company.

Accepted Answer

Higher product quality means less employ

Question 19

A group consists of key representatives from all departments in the product development process, such as marketing, sales, finance, and manufacturing. These core members have primary responsibility for the product, with supporting resources as needed. This is an example of a(n)

Accepted Answer

A) self-managed team. 
B) cross-functional team. 
C) flexible workforce. 
D) extended team. 
E) CRM team. 
A) self-managed team. 
B) cross-functional team. 
C) flexible workforce. 
D) extended team. 
E) CRM team.

Question 20

What is customer relationship management? Describe three changes a local grocery store could make as part of implementing a customer relationship management system.

Accepted Answer

Customer relationship management is a te

In order to succeed, how should an organization respond to customer demands?

Higher product quality can increase employee productivity, which translates to lower operating costs.

________ is a measure of how well an organization's input resources are used to produce its outputs.

Describe three characteristics of a self-managed team and explain how this strategy contributes to business success.

A company that continually improves management of its value chain in order to supply products with the quality, cost, and features desired in the market is demonstrating

A company recently implemented strategies to reduce the number of inputs required to produce outputs at various stages of the value chain. This has resulted in efficiency and the cost of outputs is .

Game Play sells gaming systems and allows customers to mix-and-match individual components when placing a system order. Which type of facilities layout would best serve Game Play's production needs?

A furniture company uses an online system to record and monitor orders and, based on trends, redirects production resources to optimize efficiency. This is an example of using ________ to reduce costs.

To support a go/no-go decision, a ________ plan outlines the features, resource needs, timeline, and expected benefits associated with realizing a new project.

Total quality management (TQM)is a technique that focuses on

A ________ is a written agreement that details project factors such as responsibilities, resources, budgets, timelines, and development milestones.

Organizations should refrain from offering too high a level of responsiveness to customers because

Increased quality allows an organization to make greater profits by the product's price due to improved reliability and operating costs due to improved productivity.

A company invests considerably in research, with a dedicated team that is challenged to scour the industry for breakthrough ideas that could allow the business to create new products with unique features. This company demonstrates a commitment to

Identify the two critical sources of feedback associated with an effective total quality management (TQM)system and explain how each source helps improve the quality of products and services.

A company hires a quality consultant to guide it through the process of implementing total quality management across the organization. Describe the focus of TQM and three of the steps the consultant might recommend.

New Wave Energy manufactures solar panels for residential and commercial use. Throughout the entire production process, the company carefully monitors quality and ensures adherence to a strict set of metrics. Explain how producing higher quality solar panels can lead to lower costs for the company.

A group consists of key representatives from all departments in the product development process, such as marketing, sales, finance, and manufacturing. These core members have primary responsibility for the product, with supporting resources as needed. This is an example of a(n)

What is customer relationship management? Describe three changes a local grocery store could make as part of implementing a customer relationship management system.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 9: Value Chain Management Functional Strategies for Competitive Advantage

In order to succeed, how should an organization respond to customer demands?

Higher product quality can increase employee productivity, which translates to lower operating costs.

________ is a measure of how well an organization's input resources are used to produce its outputs.

Describe three characteristics of a self-managed team and explain how this strategy contributes to business success.

A company that continually improves management of its value chain in order to supply products with the quality, cost, and features desired in the market is demonstrating

A company recently implemented strategies to reduce the number of inputs required to produce outputs at various stages of the value chain. This has resulted in ________ efficiency and the cost of outputs is ________.

Game Play sells gaming systems and allows customers to mix-and-match individual components when placing a system order. Which type of facilities layout would best serve Game Play's production needs?

A furniture company uses an online system to record and monitor orders and, based on trends, redirects production resources to optimize efficiency. This is an example of using ________ to reduce costs.

To support a go/no-go decision, a ________ plan outlines the features, resource needs, timeline, and expected benefits associated with realizing a new project.

Total quality management (TQM)is a technique that focuses on

A ________ is a written agreement that details project factors such as responsibilities, resources, budgets, timelines, and development milestones.

Organizations should refrain from offering too high a level of responsiveness to customers because

Increased quality allows an organization to make greater profits by ________ the product's price due to improved reliability and ________ operating costs due to improved productivity.

A company invests considerably in research, with a dedicated team that is challenged to scour the industry for breakthrough ideas that could allow the business to create new products with unique features. This company demonstrates a commitment to

Identify the two critical sources of feedback associated with an effective total quality management (TQM)system and explain how each source helps improve the quality of products and services.

A company hires a quality consultant to guide it through the process of implementing total quality management across the organization. Describe the focus of TQM and three of the steps the consultant might recommend.

New Wave Energy manufactures solar panels for residential and commercial use. Throughout the entire production process, the company carefully monitors quality and ensures adherence to a strict set of metrics. Explain how producing higher quality solar panels can lead to lower costs for the company.

A group consists of key representatives from all departments in the product development process, such as marketing, sales, finance, and manufacturing. These core members have primary responsibility for the product, with supporting resources as needed. This is an example of a(n)

What is customer relationship management? Describe three changes a local grocery store could make as part of implementing a customer relationship management system.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

A company recently implemented strategies to reduce the number of inputs required to produce outputs at various stages of the value chain. This has resulted in efficiency and the cost of outputs is .

Increased quality allows an organization to make greater profits by the product's price due to improved reliability and operating costs due to improved productivity.