Question 1

It is possible to reduce energy costs by instituting simple steps such as modifying staff member's behavior.

Accepted Answer

A) True 
 B)False

Question 2

In what year did the OPEC Oil Embargo occur?

Accepted Answer

A)  1965 
B)  1973 
C)  1981 
D)  1990 
E)  1997 
A)  1965 
B)  1973 
C)  1981 
D)  1990 
E)  1997

Question 3

According to Jones, hospitality is defined as the cordial and generous reception and entertainment of guests or strangers, either socially or commercially.

Accepted Answer

A) True 
 B)False

Question 4

In order for a plaintiff to be successful in proving negligence against a hotel, he/she must prove which of the following elements?

Accepted Answer

A)  The hotel had a duty to them. 
B)  The hotel breached that duty. 
C)  The breach was the reason for the incident occurring in the first place. 
D)  The individual must have been injured in some way so that he/she can collect damages. 
E)  All of the above 
A)  The hotel had a duty to them. 
B)  The hotel breached that duty. 
C)  The breach was the reason for the incident occurring in the first place. 
D)  The individual must have been injured in some way so that he/she can collect damages. 
E)  All of the above

Question 5

In 1994, parking lots and garages represented the ________ most frequent location for attempts to take property without injury.

Accepted Answer

A)  First 
B)  Second 
C)  Third 
D)  Fourth 
E)  Fifth 
A)  First 
B)  Second 
C)  Third 
D)  Fourth 
E)  Fifth

Question 6

According to the Food and Drug administration, which of the following must occur in order for a restaurant to be protected from lawsuits?

Accepted Answer

A)  The food preparation area should be inspected regularly. 
B)  Food must be properly handled. 
C)  All employees should practice good hand-washing techniques. 
D)  The customers should be advised of any known risks so that they can decide for themselves whether to eat the food or drink the beverage. 
E)  All of the above 
A)  The food preparation area should be inspected regularly. 
B)  Food must be properly handled. 
C)  All employees should practice good hand-washing techniques. 
D)  The customers should be advised of any known risks so that they can decide for themselves whether to eat the food or drink the beverage. 
E)  All of the above

Question 7

In 1994, parking lots and garages represented the ________ most frequent location for motor-vehicle thefts.

Accepted Answer

A)  First 
B)  Second 
C)  Third 
D)  Fourth 
E)  Fifth 
A)  First 
B)  Second 
C)  Third 
D)  Fourth 
E)  Fifth

Question 8

Crime prevention through environmental design is a relatively difficult and costly way to augment security efforts.

Accepted Answer

A) True 
 B)False

Question 9

More importantly today than ever before in the past, the issues facing the Chief Engineer encompasses those which refer to the technical aspects of the job?

Accepted Answer

A) True 
 B)False

Question 10

The staff in housekeeping is usually the most ethnically diverse in a hotel?

Accepted Answer

A) True 
 B)False

Question 11

Americans have often been described as lethargic, stagnant people, who are rarely on the move.

Accepted Answer

A) True 
 B)False

Question 12

The engineering staff has to be considered a major role player in the financial health of the organization?

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a category of perpetrator-victim relationships?

Accepted Answer

A)  Acts by persons who have no connection to the workplace. 
B)  Violence directed at employees by customers. 
C)  Violence against coworkers. 
D)  Violence committed in the workplace by a non-worker with a connection. 
E)  All of the above were listed as a category 
A)  Acts by persons who have no connection to the workplace. 
B)  Violence directed at employees by customers. 
C)  Violence against coworkers. 
D)  Violence committed in the workplace by a non-worker with a connection. 
E)  All of the above were listed as a category

Question 14

Compensatory damages are meant to restore individuals back to their original conditions and can include which of the following?

Accepted Answer

A)  Back pay and future wages 
B)  Medical costs 
C)  Pain and suffering 
D)  Breach of contract 
E)  All of the above 
A)  Back pay and future wages 
B)  Medical costs 
C)  Pain and suffering 
D)  Breach of contract 
E)  All of the above

Question 15

The housekeeping department usually has the largest number of regular staff, as well as the greatest dollar amount to pay them in a hotel?

Accepted Answer

A) True 
 B)False

Question 16

Dram shop laws are state statutes that permit an injured party to sue the establishment that unlawfully served alcohol to an individual.

Accepted Answer

A) True 
 B)False

Question 17

The national standard for rooms cleaned by one room attendant in one eight hour period varies from _______ rooms depending on the market mix of the hotel occupancy.

Accepted Answer

A)  13 to 20 
B)  21 to 25 
C)  26 to 30 
D)  31 to 35 
E)  Over 35 
A)  13 to 20 
B)  21 to 25 
C)  26 to 30 
D)  31 to 35 
E)  Over 35

Question 18

Which of the following was used to describe what Lagazo learned as an executive housekeeper?

Accepted Answer

A)  Learned about management styles 
B)  Learned about taking disciplinary action 
C)  Learned to identify informal leaders 
D)  All of the above 
E)  Only a and c 
A)  Learned about management styles 
B)  Learned about taking disciplinary action 
C)  Learned to identify informal leaders 
D)  All of the above 
E)  Only a and c

Question 19

The majority of the directors of engineers were aware that financial information is an essential and integral part of the operations of the department.

Accepted Answer

A) True 
 B)False

Question 20

On average, the accounting department performed 25% of the engineering department's financial work.

Accepted Answer

A) True 
 B)False

It is possible to reduce energy costs by instituting simple steps such as modifying staff member's behavior.

In what year did the OPEC Oil Embargo occur?

According to Jones, hospitality is defined as the cordial and generous reception and entertainment of guests or strangers, either socially or commercially.

In order for a plaintiff to be successful in proving negligence against a hotel, he/she must prove which of the following elements?

In 1994, parking lots and garages represented the ________ most frequent location for attempts to take property without injury.

According to the Food and Drug administration, which of the following must occur in order for a restaurant to be protected from lawsuits?

In 1994, parking lots and garages represented the ________ most frequent location for motor-vehicle thefts.

Crime prevention through environmental design is a relatively difficult and costly way to augment security efforts.

More importantly today than ever before in the past, the issues facing the Chief Engineer encompasses those which refer to the technical aspects of the job?

The staff in housekeeping is usually the most ethnically diverse in a hotel?

Americans have often been described as lethargic, stagnant people, who are rarely on the move.

The engineering staff has to be considered a major role player in the financial health of the organization?

Which of the following is not a category of perpetrator-victim relationships?

Compensatory damages are meant to restore individuals back to their original conditions and can include which of the following?

The housekeeping department usually has the largest number of regular staff, as well as the greatest dollar amount to pay them in a hotel?

Dram shop laws are state statutes that permit an injured party to sue the establishment that unlawfully served alcohol to an individual.

The national standard for rooms cleaned by one room attendant in one eight hour period varies from _______ rooms depending on the market mix of the hotel occupancy.

Which of the following was used to describe what Lagazo learned as an executive housekeeper?

The majority of the directors of engineers were aware that financial information is an essential and integral part of the operations of the department.

On average, the accounting department performed 25% of the engineering department's financial work.

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters

Exam 5: Operations: Housekeeping, Engineering and Security

It is possible to reduce energy costs by instituting simple steps such as modifying staff member's behavior.

In what year did the OPEC Oil Embargo occur?

According to Jones, hospitality is defined as the cordial and generous reception and entertainment of guests or strangers, either socially or commercially.

In order for a plaintiff to be successful in proving negligence against a hotel, he/she must prove which of the following elements?

In 1994, parking lots and garages represented the ________ most frequent location for attempts to take property without injury.

According to the Food and Drug administration, which of the following must occur in order for a restaurant to be protected from lawsuits?

In 1994, parking lots and garages represented the ________ most frequent location for motor-vehicle thefts.

Crime prevention through environmental design is a relatively difficult and costly way to augment security efforts.

More importantly today than ever before in the past, the issues facing the Chief Engineer encompasses those which refer to the technical aspects of the job?

The staff in housekeeping is usually the most ethnically diverse in a hotel?

Americans have often been described as lethargic, stagnant people, who are rarely on the move.

The engineering staff has to be considered a major role player in the financial health of the organization?

Which of the following is not a category of perpetrator-victim relationships?

Compensatory damages are meant to restore individuals back to their original conditions and can include which of the following?

The housekeeping department usually has the largest number of regular staff, as well as the greatest dollar amount to pay them in a hotel?

Dram shop laws are state statutes that permit an injured party to sue the establishment that unlawfully served alcohol to an individual.

The national standard for rooms cleaned by one room attendant in one eight hour period varies from _______ rooms depending on the market mix of the hotel occupancy.

Which of the following was used to describe what Lagazo learned as an executive housekeeper?

The majority of the directors of engineers were aware that financial information is an essential and integral part of the operations of the department.

On average, the accounting department performed 25% of the engineering department's financial work.

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters