Question 1

According to McGoey, emergency rescue is best below the _______ floor.

Accepted Answer

A)  5th 
B)  10th 
C)  14th 
D)  20th 
E)  25th 
A)  5th 
B)  10th 
C)  14th 
D)  20th 
E)  25th

Question 2

The criterion that received the highest rating was "improving communications with the department staff".

Accepted Answer

A) True 
 B)False

Question 3

Local laws are called statutes.

Accepted Answer

A) True 
 B)False

Question 4

Among the most important administrative functions for the Engineering department are:

Accepted Answer

A)  Helping other department heads make purchasing decisions. 
B)  Keeping an inventory of spare parts and building equipment. 
C)  Arranging for the performance of preventive maintenance on all building systems. 
D)  All of the above 
E)  Only b and c 
A)  Helping other department heads make purchasing decisions. 
B)  Keeping an inventory of spare parts and building equipment. 
C)  Arranging for the performance of preventive maintenance on all building systems. 
D)  All of the above 
E)  Only b and c

Question 5

According to the article, environmental design refers to the process of building or renovating facilities so that their physical characteristics serve aesthetic and practical functions.

Accepted Answer

A) True 
 B)False

Question 6

The housekeeping aide is responsible for regular and daily cleaning of corridors.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following laws protect individuals from government excesses?

Accepted Answer

A)  Common law 
B)  Constitutional law 
C)  Statutory law 
D)  Administrative law 
E)  Governmental law 
A)  Common law 
B)  Constitutional law 
C)  Statutory law 
D)  Administrative law 
E)  Governmental law

Question 8

Individuals who are primarily responsible for preparing budgets for the engineering department were from the engineering department itself and the accounting department.

Accepted Answer

A) True 
 B)False

Question 9

Injuries sustained from faulty electrical wiring are the most common type of lawsuit hotels encounter.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following was used to describe housekeeping in a major hotel?

Accepted Answer

A)  It is managing what usually is the greatest number of regular staff and the dollar amount to pay them. 
B)  It is managing teamwork and the coordination between and among all other departments in a hotel. 
C)  It is managing supplies. 
D)  All of the above 
E)  Only a and c 
A)  It is managing what usually is the greatest number of regular staff and the dollar amount to pay them. 
B)  It is managing teamwork and the coordination between and among all other departments in a hotel. 
C)  It is managing supplies. 
D)  All of the above 
E)  Only a and c

Question 11

According to McGoey, criminals are known to dress and pretend to be a ________, in order to get access into a hotel room.

Accepted Answer

A)  Bellman 
B)  Room service attendant 
C)  Maintenance worker 
D)  Hotel security 
E)  All of the above 
A)  Bellman 
B)  Room service attendant 
C)  Maintenance worker 
D)  Hotel security 
E)  All of the above

Question 12

Depending on the organization, an executive housekeeper may report directly to which of the following positions?

Accepted Answer

A)  General manager 
B)  The resident manager 
C)  Chief of maintenance 
D)  All of the above 
E)  Only a and c 
A)  General manager 
B)  The resident manager 
C)  Chief of maintenance 
D)  All of the above 
E)  Only a and c

Question 13

According to Title VII of the Civil Rights Act of 1964, it is illegal for a company to discriminate against applicants or employees based on the following?

Accepted Answer

A)  Race 
B)  Sexual orientation 
C)  Color 
D)  All of the above 
E)  Only a and c 
A)  Race 
B)  Sexual orientation 
C)  Color 
D)  All of the above 
E)  Only a and c

Question 14

According to the authors, notice aware of events potentially occurring) is the key requirement for proving foreseeability.

Accepted Answer

A) True 
 B)False

Question 15

It is important that the engineer of a hotel has an active presence as a full member of the management staff?

Accepted Answer

A) True 
 B)False

Question 16

It is a very important component of a property's risk-management plan to eliminate or at least reduce the risk of any criminal activities.

Accepted Answer

A) True 
 B)False

Question 17

E-coli is a food borne illness that is often presented in undercooked chicken.

Accepted Answer

A) True 
 B)False

Question 18

According to the National Restaurant Association's Industry Operations survey, repairs and maintenance expenses for restaurants increased ________ percent from 1992 to 1993.

Accepted Answer

A)  5.5 
B)  5.8 
C)  6.2 
D)  6.9 
E)  8.1 
A)  5.5 
B)  5.8 
C)  6.2 
D)  6.9 
E)  8.1

Question 19

Which of the following was not one of the many great memories from housekeeping that Lagazo had over the years??

Accepted Answer

A)  Having to take an axe to a walk-in refrigerator to rescue an employee. 
B)  Using a bullhorn to conduct a "morning meeting" with 70 room attendants. 
C)  Being able to successfully prove a Mobil inspector wrong. 
D)  Having a local TV station doing a "60 minutes" style report on hotel cleanliness. 
E)  Being an executive housekeeper at the host hotel for the Mobil 5-star winners' award ceremony. 
A)  Having to take an axe to a walk-in refrigerator to rescue an employee. 
B)  Using a bullhorn to conduct a "morning meeting" with 70 room attendants. 
C)  Being able to successfully prove a Mobil inspector wrong. 
D)  Having a local TV station doing a "60 minutes" style report on hotel cleanliness. 
E)  Being an executive housekeeper at the host hotel for the Mobil 5-star winners' award ceremony.

Question 20

A current trend in the lodging industry is that the electronically coked key-cards are being replaced by metal room keys?

Accepted Answer

A) True 
 B)False

According to McGoey, emergency rescue is best below the _______ floor.

The criterion that received the highest rating was "improving communications with the department staff".

Local laws are called statutes.

Among the most important administrative functions for the Engineering department are:

According to the article, environmental design refers to the process of building or renovating facilities so that their physical characteristics serve aesthetic and practical functions.

The housekeeping aide is responsible for regular and daily cleaning of corridors.

Which of the following laws protect individuals from government excesses?

Individuals who are primarily responsible for preparing budgets for the engineering department were from the engineering department itself and the accounting department.

Injuries sustained from faulty electrical wiring are the most common type of lawsuit hotels encounter.

Which of the following was used to describe housekeeping in a major hotel?

According to McGoey, criminals are known to dress and pretend to be a ________, in order to get access into a hotel room.

Depending on the organization, an executive housekeeper may report directly to which of the following positions?

According to Title VII of the Civil Rights Act of 1964, it is illegal for a company to discriminate against applicants or employees based on the following?

According to the authors, notice aware of events potentially occurring) is the key requirement for proving foreseeability.

It is important that the engineer of a hotel has an active presence as a full member of the management staff?

It is a very important component of a property's risk-management plan to eliminate or at least reduce the risk of any criminal activities.

E-coli is a food borne illness that is often presented in undercooked chicken.

According to the National Restaurant Association's Industry Operations survey, repairs and maintenance expenses for restaurants increased ________ percent from 1992 to 1993.

Which of the following was not one of the many great memories from housekeeping that Lagazo had over the years??

A current trend in the lodging industry is that the electronically coked key-cards are being replaced by metal room keys?

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters

Exam 5: Operations: Housekeeping, Engineering and Security

According to McGoey, emergency rescue is best below the _______ floor.

The criterion that received the highest rating was "improving communications with the department staff".

Local laws are called statutes.

Among the most important administrative functions for the Engineering department are:

According to the article, environmental design refers to the process of building or renovating facilities so that their physical characteristics serve aesthetic and practical functions.

The housekeeping aide is responsible for regular and daily cleaning of corridors.

Which of the following laws protect individuals from government excesses?

Individuals who are primarily responsible for preparing budgets for the engineering department were from the engineering department itself and the accounting department.

Injuries sustained from faulty electrical wiring are the most common type of lawsuit hotels encounter.

Which of the following was used to describe housekeeping in a major hotel?

According to McGoey, criminals are known to dress and pretend to be a ________, in order to get access into a hotel room.

Depending on the organization, an executive housekeeper may report directly to which of the following positions?

According to Title VII of the Civil Rights Act of 1964, it is illegal for a company to discriminate against applicants or employees based on the following?

According to the authors, notice aware of events potentially occurring) is the key requirement for proving foreseeability.

It is important that the engineer of a hotel has an active presence as a full member of the management staff?

It is a very important component of a property's risk-management plan to eliminate or at least reduce the risk of any criminal activities.

E-coli is a food borne illness that is often presented in undercooked chicken.

According to the National Restaurant Association's Industry Operations survey, repairs and maintenance expenses for restaurants increased ________ percent from 1992 to 1993.

Which of the following was not one of the many great memories from housekeeping that Lagazo had over the years??

A current trend in the lodging industry is that the electronically coked key-cards are being replaced by metal room keys?

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters