Exam 3: General Managers: a View at the Top

Ritz-Carlton service values building close relationships with Members and creating Member loyalty, exceeding their expectations, and maintaining the Ritz-Carlton mystique?

A good general manager is always prepared to assist his/her co-workers?

The self-management factor consists of four behavioral dimensions. Which of the following was not one of the four dimensions?

From the results of the GM's included in this article, which of the following generic work roles was not of particular significance:

Competency models can be used as a foundation from which to establish criteria for a broad array of HR systems. Which of the following was listed as one of the 8 HR activities that can be guided or enhanced with the use of a well-developed competency model?

According to Underwood, efforts are always focused on three areas. They include:

The organizational and operational complexity of a hotel increases with size.

According to the article, competency models focus on behavior rather than on personality traits, because personality traits are usually hard to measure accurately.

According to the article, the guests are the lifeblood of the hotel?

According to DiMeglio, it is not the responsibility of the general manager for energizing the Ritz-Carlton Gold Standards and ensuring that the company's philosophy is implemented to meet or exceed member, employee, and financial expectations. That is the job of the lower level managers?

The results of the study indicated that speaking with impact was a core attribute of future leaders.

According to the authors, the ability to identify the skills and competencies required for tomorrow's industry leaders is essential for companies that hoe to remain competitive. They further state that identifying appropriate competencies help managers in _________ future leaders?

The article mentioned eight HR activities that are enhanced with a well-developed competency model. One of which was performance appraisals.

In which of the following time frames are GM's expected to train and develop subordinates as well as formulate plans and programs that systematically improve their operational control over the hotel?

Most competency models express traits and characteristics in behavioral terms on the grounds that behavior is the observable manifestation of personality traits and characteristics.

The Ritz-Carlton Club, Aspen Highlands is the centerpiece of the Aspen Highlands Village?

According to the article, the development of a competency model does not do an adequate job providing guidance for a host of different HR practices.

The Ritz-Carlton Club consists of _____ two- and three-bedroom fractional residence units.

In which of the following time frames do the demands of a GM's job relate to the capital needs and the organizational stability of the hotel?

The competency model is a descriptive tool that is able to identify key elements that are necessary to perform effectively in an organization. Which of the following elements was not listed by the authors as a key element?