Question 1

The strategic positioning factor consists of four behavioral dimensions. Which of the following was not one of the four dimensions?

Accepted Answer

A)  Awareness of customer needs 
B)  Fostering motivation 
C)  Commitment to quality 
D)  Managing stakeholders 
E)  Concern for community 
A)  Awareness of customer needs 
B)  Fostering motivation 
C)  Commitment to quality 
D)  Managing stakeholders 
E)  Concern for community

Question 2

According to DiMeglio, the members of his club feel at home with legendary Ritz-Carlton service, Service includes:

Accepted Answer

A)  Twice-daily housekeeping 
B)  Maintenance concierge 
C)  Dedicated Member experience team 
D)  All of the above 
E)  Only a and b 
A)  Twice-daily housekeeping 
B)  Maintenance concierge 
C)  Dedicated Member experience team 
D)  All of the above 
E)  Only a and b

Question 3

In which of the following time frames do the demands on hotel GM's revolve around the daily, ongoing, operational issues of providing quality guest service, controlling costs, and maximizing revenue?

Accepted Answer

A)  Short-run 
B)  Medium-run 
C)  Intermediate run 
D)  Long-run 
E)  Only a and b 
A)  Short-run 
B)  Medium-run 
C)  Intermediate run 
D)  Long-run 
E)  Only a and b

Question 4

As the hotel industry evolves, it is not necessary for the GM to have a strength in people skills?

Accepted Answer

A) True 
 B)False

Question 5

According to Underwood, a general manager of a hotel must be able to react and prioritize where his or her daily efforts are focused. Commonly, these efforts are directed toward:

Accepted Answer

A)  Immediate guests' issues 
B)  Fire alarms 
C)  Being understaffed 
D)  All of the above 
E)  Only a and b 
A)  Immediate guests' issues 
B)  Fire alarms 
C)  Being understaffed 
D)  All of the above 
E)  Only a and b

Question 6

The general manager is the key implementer of the business strategy for the property and the behavioral role model for the entire management team.

Accepted Answer

A) True 
 B)False

Question 7

According to Underwood, the most important pre-shift meeting is the one conducted by the front office staff?

Accepted Answer

A) True 
 B)False

Question 8

The general manager interacts with so many different people on so many different levels on a daily basis. Which of the following was not mentioned as an example of the types) of people the general manager interacts with?

Accepted Answer

A)  Suppliers 
B)  Owners) 
C)  Associates 
D)  Guests 
E)  All of the above were mentioned in the article 
A)  Suppliers 
B)  Owners) 
C)  Associates 
D)  Guests 
E)  All of the above were mentioned in the article

Question 9

There are two major contextual elements of the GM's job that affect the specific job functions and the generic managerial work roles. These two elements were:

Accepted Answer

A)  Environmental culture and stakeholder pressure 
B)  Environmental culture and job demands 
C)  Job demands and stakeholder pressure 
D)  Stakeholder pressure and relationship issues 
E)  Relationship issues and job demands 
A)  Environmental culture and stakeholder pressure 
B)  Environmental culture and job demands 
C)  Job demands and stakeholder pressure 
D)  Stakeholder pressure and relationship issues 
E)  Relationship issues and job demands

Question 10

Which of the following was not mentioned as one of Mintzberg's1973) generic work roles for managers:

Accepted Answer

A)  Controller 
B)  Interpersonal 
C)  Negotiator 
D)  Disseminator 
E)  Spokesman 
A)  Controller 
B)  Interpersonal 
C)  Negotiator 
D)  Disseminator 
E)  Spokesman

Question 11

In the intermediate run, the job function of a hotel GM is referred to as that of organizational developer.

Accepted Answer

A) True 
 B)False

Question 12

Due to Underwood's time constraints, he believe that it is more important to each lunch alone, as it is less time consuming, than to eat with the hotels hourly associates?

Accepted Answer

A) True 
 B)False

The strategic positioning factor consists of four behavioral dimensions. Which of the following was not one of the four dimensions?

According to DiMeglio, the members of his club feel at home with legendary Ritz-Carlton service, Service includes:

In which of the following time frames do the demands on hotel GM's revolve around the daily, ongoing, operational issues of providing quality guest service, controlling costs, and maximizing revenue?

As the hotel industry evolves, it is not necessary for the GM to have a strength in people skills?

According to Underwood, a general manager of a hotel must be able to react and prioritize where his or her daily efforts are focused. Commonly, these efforts are directed toward:

The general manager is the key implementer of the business strategy for the property and the behavioral role model for the entire management team.

According to Underwood, the most important pre-shift meeting is the one conducted by the front office staff?

The general manager interacts with so many different people on so many different levels on a daily basis. Which of the following was not mentioned as an example of the types) of people the general manager interacts with?

There are two major contextual elements of the GM's job that affect the specific job functions and the generic managerial work roles. These two elements were:

Which of the following was not mentioned as one of Mintzberg's1973) generic work roles for managers:

In the intermediate run, the job function of a hotel GM is referred to as that of organizational developer.

Due to Underwood's time constraints, he believe that it is more important to each lunch alone, as it is less time consuming, than to eat with the hotels hourly associates?

Overview

Organization

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters

Exam 3: General Managers: a View at the Top

The strategic positioning factor consists of four behavioral dimensions. Which of the following was not one of the four dimensions?

According to DiMeglio, the members of his club feel at home with legendary Ritz-Carlton service, Service includes:

In which of the following time frames do the demands on hotel GM's revolve around the daily, ongoing, operational issues of providing quality guest service, controlling costs, and maximizing revenue?

As the hotel industry evolves, it is not necessary for the GM to have a strength in people skills?

According to Underwood, a general manager of a hotel must be able to react and prioritize where his or her daily efforts are focused. Commonly, these efforts are directed toward:

The general manager is the key implementer of the business strategy for the property and the behavioral role model for the entire management team.

According to Underwood, the most important pre-shift meeting is the one conducted by the front office staff?

The general manager interacts with so many different people on so many different levels on a daily basis. Which of the following was not mentioned as an example of the types) of people the general manager interacts with?

There are two major contextual elements of the GM's job that affect the specific job functions and the generic managerial work roles. These two elements were:

Which of the following was not mentioned as one of Mintzberg's1973) generic work roles for managers:

In the intermediate run, the job function of a hotel GM is referred to as that of organizational developer.

Due to Underwood's time constraints, he believe that it is more important to each lunch alone, as it is less time consuming, than to eat with the hotels hourly associates?

Overview

Organization

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters