Exam 12: Decision Making, Learning, Knowledge Management, and Information Technology

Senge recommends using examples of mental models at the_________ level of organizational learning.

The garbage can model proposes all of the following except:

Which type of interdependence promotes group level learning?

Dialectic inquiry:

A manager looking up a standard operating procedure or a rule in order to make a decision is using a nonprogrammed approach to decision- making.

Managers sometimes make good decisions by chance.

The conformity that emerges when like- minded people reinforce the tendency to interpret events and information in similar ways. This is called _________.

The rational model assumes that decision- makers have bounded rationality.

The Carnegie model recognizes that much of decision- making is/does not:

According to Kotter and Heskett, organizational learning is higher in _________cultures.

The rational model considers the costs of managers.

All of the following can improve the quality of an organization's decision- making except:

In the _________ model, managers select actions slightly different from past actions.

When an organization sets up a parallel organizational structure to shadow the decision making and actions of managers they have established a _________.

A(n)_________structure promotes explorative learning.

To improve organizational learning, top managers should:

The Carnegie model of decision- making assumes all of the following except:

The incrementalist model of decision- making:

The highest quality decisions emerge when managers use the rational model.

At 3M product managers submit ideas to a committee that challenges the size of the market or the cost of manufacturing. This approach is called _________.