Exam 12: Decision Making, Learning, Knowledge Management, and Information Technology

A CEO thinks that he or she is the only person who can oversee global expansion. This CEO has which of the following cognitive biases?

A collateral organizational structure:

Which of the following would Peter Senge consider to be the most important level of organizational learning?

The incrementalist model is most appropriate for which of the following organizations?

Organizational learning needs to be encouraged at what four levels?

The rational model of decision- making assumes all of the following except:

Game theory utilizes all of following concepts except _________.

In developing a knowledge management system, managers want to provide managers with a step by step procedure on how to solve problems. They want to do this because most of their problems are recurring events, and standard procedures work well. They are using a:

An organized anarchy is a characteristic of which of the following models of decision- making?

The garbage- can model argues that organizations make decisions from the solution side as opposed to the problem side.

Sam is a manager of a fast- food restaurant that serves only hamburgers and french fries. He fails to realize changes in the environment, such as a trend toward health consciousness. He continues to limit his menu to greasy burgers and states that customers will return when the weather gets better. Which cognitive bias does Sam have?

A personalization approach to knowledge management is most suited to an organic organization.

Which of the following is not one of the levels of organizational learning?

A _________is a person who is responsible for critiquing ongoing organizational learning.

The unstructured model of decision- making recognizes that decision- making occurs in a series of small steps that add up to a major decision over time.

Developing a learning organization includes all except:

After World War II, Sears thought consumers would spend, whereas Montgomery Ward thought consumers would save. This is an example of:

A manager at an automobile plant had two suppliers that delivered defective parts. He or she now thinks that all suppliers are unreliable. This is an example of which of the following cognitive biases?

Which of the following is an example of explorative learning?