Exam 12: Decision Making, Learning, Knowledge Management, and Information Technology

A new CEO of a large manufacturing company has noticed that although he or she has emphasized the importance of organizational learning, little learning has occurred. What steps can be taken at the various levels in this company to foster learning?

If a company needs a high level of coordination among group members,

Senge encourages workers to develop a sense of personal mastery by:

In the type of top- management team known as the wheel configuration,

A customer wants to return a shirt that is too small to a national retail store. The retail manager will most likely make a:

Team learning is more important than individual learning because:

Exploitative learning involves looking for new kinds of organizational activities.

The system of interrelated beliefs, preferences, expectations, and values is _________structure.

The type of top- management team that has a wheel configuration increased organizational learning.

A study of how hospitals in California responded to a doctors' strike indicated that hospitals that managed the strike more easily had:

A programmed decision is one in which a computer program is used to develop alternatives.

The main conceptual difference between the rational model and the Carnegie model is that the rational model does not consider the effects of satisficing, bounded rationality, or coalitions.

Total Quality Management is an example of_________ learning.

Bill Gates used the Garbage Can model of decision- making when examining which decision?

In the type of top- management team known as the circle configuration, it is not true that:

The incrementalist model concentrates on how to improve nonprogrammed decision- making.

In developing a knowledge management system, managers want to provide managers more with information on "who to go to" to solve a specific problem rather than describing the steps to solve a problem. They want to do this because most of their problems are too complex to rely on standard procedures. They are using a:

The rational model ignores all except _________.

A mechanistic structure is likely to promote exploitative learning.

The incrementalist model implies that managers can foresee the future.